Pros:
1. The view is amazing from mostly every room due to the angle of the building. The rooms on each floor with the lower numbers have a better beach view.
2. The rooms are very clean.
3. All rooms have a kitchen.
Cons:
1. The internet barely works. I couldn't even get through an entire CNN article without the internet going out. If anyone has children, don't plan on keeping them occupied at any point with any device that needs the internet even if you have a hot spot. It goes out every 5-10 minutes. The management office said it's Florida so this is what I should expect. When requesting compensation in some form or fashion for the inconvenience, we were told no. I was then told the building owners voted to upgrade the internet due to it being extremely poor. With all of that being said, how could they possibly NOT offer compensation for the internet being down more often than not? They don't need to advertise that WiFi is included if they know it's not going to work or at least say it's not the best connection until they do an upgrade. Then the reception without WiFi isn't great so you're pretty much in the dark most of the time.
2. The HDMI cable didn't work on our tv. As a result, we couldn't attach our Roku to the tv. Again, when we requested compensation for the inconvenience, management did not budge on providing any type of compensation, not even a free beach chair rental. We mentioned we paid for a fully functioning tv but no empathy was provided at all.
3. As a result of management not being empathetic, I have to say the management team needs training on hospitality.
Overall, if I pay for amenities I expect for them to work 100% of the time. In the event they don't work, I expect to be compensated for my inconvenience.
I'm my opinion, it doesn't seem fair for them to have the ability to charge your card in the event you break or displace items. But in the event customer's are inconvenienced you're at the mercy of SeaCrest to determine if they will compensate you, even though the known amenities are inoperable. This in no way means we damaged or displaced anything and we're not charged for such. I am purely making a point.
You can do better in staying at a real hotel since you won't get compensated for lack of amenities you already paid for. read more