Fantastic business and customer service ...Had a super heavy organ located in the loft of the home…read morethat needed to be moved out. Meridian Piano Movers made quick work of it. They were on time (which is a big deal for me ) Excellent communication, service, and they were very careful not to damage anything in the home. I would definitely recommend using this company if you need any piano/organ moved !

Great service would recommend to anyone thanks for making my daughters day it was a surpriseread more

Not a good place to learn. Had a very bad experience and would never recommend to anyone. Very rude…read morestaff. Absolutely waste of money.

This business should be avoided at all costs. I purchased a Yamaha C5 piano after being assured it…read morewas in good condition. That was completely untrue. The piano I received was not even close to what was represented and clearly had significant issues that should have been disclosed upfront. What happened next was even worse. When I contacted the owner to address the misrepresentation, his response was essentially: "That's what you get for not coming in person." No apology. No accountability. No attempt to fix the problem. Just arrogance and blame-shifting after taking a large sum of money. This tells you everything you need to know about how this business operates. They will say whatever they need to say to close a sale, and once they have your money, you are on your own. Honesty, ethics, and customer service are clearly not priorities here--especially for remote buyers. Selling high-end instruments requires trust. This business destroyed that trust completely. I regret ever dealing with them and strongly warn anyone considering a purchase--do not believe their claims, do not expect support, and do not assume they will stand behind what they sell. There are plenty of reputable piano dealers out there. This is not one of them. Ed, Your response is misleading and omits several key facts. First, the issue is not that the piano is 39 years old. Anyone in the piano business understands that age alone is not the problem. The issue is the actual condition of the instrument, which was not accurately represented. Second, sending photos does not replace honest disclosure. Photos cannot always reveal structural issues, soundboard problems, pinblock condition, or other mechanical defects that materially affect the value and playability of a piano. As someone who claims to have sold hundreds of instruments, you know that. Third, attempting to discredit me personally instead of addressing the condition of the piano says more about your business practices than it does about me. Writing a review about a poor experience is not a "threat," it is consumer feedback. That is the purpose of review platforms. Fourth, the fact that the piano was sent to another dealer is irrelevant. Dealers frequently purchase instruments remotely. That does not absolve a seller from accurately representing what they are selling. If you truly stand behind the claim of "399 satisfied customers," then addressing legitimate concerns about the 400th would be the professional way to handle it, rather than deflecting and attacking the buyer. I purchased the piano in good faith based on the representation provided. Unfortunately, the condition did not match those expectations. My review simply reflects that experience. Michael

After a fire I lost my piano. Ed was so very helpful finding me a replacement. Great company to…read morework with.

Came in with a guitar problem and they fixed it up free of charge. Can't recommend this place…read moreenough.

Mixed experiences here. I've bought a couple of guitars and amps from them now. Their prices tend…read moreto be reasonable. Customer Service is a mixed bag, though. As mentioned, the owner's a little quirky. I think he means well, but doesn't know as much about guitars as he'd like. And he gets pretty defensive if he's not the one in the know on something. That's not the end of the world. But it's an odd experience in an exclusively USED instrument store. Because those of us who have been playing and collecting for decades are going to come in and occasionally have a little more knowledge on something obscure they've got in, etc. If someone with gray hair who knows how to disassemble and review an instrument comes in, it behooves you to trust that he understands it. They stand by their own intake inspection to a fault. If you find something they missed on their intake inspection--even if it's glaring like the guitar doesn't make sound when plugged in--then you've got an uphill battle to prove your case even if you haven't left the store with the instrument yet. If you're looking for a deal on something generic, I think this place will get you through alright. If you're collecting, then this place is probably going to weird you out a little.

Kingstons is a little hard to find if you are not familiar with the area (long curvy road). Leave…read morea few minutes early if you have a certain time to get there by. This place is really cool though! They are a jack of all trades. They support music rehearsals, instrument repair, and also have a small store inside. They have wifi, water, good bathrooms and great ownership. I can not wait to have a chance to go back. This is the type of place that no matter if you are wanting to practice with your band or just listening to a showcase that it's comfortable and inviting. It feels like and is a professional space. From what I understand, it is the only place like this in the indianapolis area like this too! I would highly recommend checking it out if you are in need of one of their many services. Party on!

TOP TOP Music space!…read more If you are in a band, or even just want a place to go and play as loud as you like then I would highly recommend Kingstons. The owner Rick is great, and very knowledgeable with equipment. There is a choice of space to play in, I was in the slightly bigger room. The sound was superb and everything was set-up and ready to go. I will be a regular customer for sure. Highly recommend!