Before I begin with the actual review, I want you all to know that I tried to reach out to the owner, and reason with her. I have been debating on whether or not I should write a review, but after a few days of waiting for a response from the owner, I think it's fair to say, that she just doesn't care.
So for all the parents that are actually looking for a profesional gymnastic academy, this place is NOT it.
To sum it up for all of you, everything those one-starred people wrote, is true. and more....
Months ago I purchased a six month package for two of my kids, for twice a week. You can imagine how much money that is. Before I purchased it, I made sure there were exceptions to the "one make-up rule". What if my kids are sick? What if we want to travel? Having only one make up a month just doesn't make sense. Well, the person I spoke to, told me not to worry about it. That it is enforced, but of course, exceptions are always made according to the circumstances. Fine, I handed over a check for over a thousand dollars.....
Well Christmas break comes along, and they close for a week and a half. My kids are enrolled in classes twice a week, you do the math.
I come back from break the sweet receptionist with the red hair, helped me organize classes. No problem there. However, Martin Luther King Day comes along, and I didn't remember whether or not they would be open... I had scheduled a makeup class on that day but figured that the receptionist might of made a mistake. (VGA has made many mistakes before... so it wouldn't be a first.) So I call 5 times, throughout the afternoon, no one answers. What would you assume? That it's closed right?
Apparently it was not closed, so I missed a class, plus a makeup class that was scheduled. So I call up to schedule a makeup for the day I did miss, and the make-up I missed. I figured they would be understanding due to the circumstances. NO!
So I email the OWNER SHAWNA, she is completely unreasonable and tells me I am lucky to have gotten the three makeup classes. I told her that the three makeup classes are classes VGA owes me for closing during the holidays. And that Martin Luther King would be my first makeup. Also, I explained how I called 5 times, and received no answer. She was not willing to budge at all. I went as far as to show her my phone bill as proof that I did call and received no answer.
You would think, that someone that has been willing to cash out thousand dollar checks to their academy would be a little bit more flexible.... I guess she didn't like the fact that I told her we were going through difficult times, and would take a break from VGA. We are no longer important, since we aren't customers.
I waited days for her response, and nothing. She hasn't had the decency to respond to my very last email. I have a small balance in our account and was going to keep my son for one more month hoping that this awkward situation would be resolved. After receiving no response, I thought that maybe it be better if we part our own ways. Well, apparently they don't grant refunds and it has to go through the owner. The same owner that can't find the time to show me some respect.
I can also go on about other incidents that have gone on at VGA, with my children. If anyone needs more information, feel free to message me.
And to the owner, if you are planning on responding to this message: save it. You had your chance to speak to me when I was more than willing to reach a mutual agreement. We all know that if you are writing to me, it is not because I am upset, since you already knew that and did nothing about it. It is because all you care about is your business. read more