Overall this is a beautiful home desperately in need of some TLC. No entry instructions were…read morereceived prior to check-in but Michael met us at the home called Mountainside Manor AKA Clearwater Hills. He did his best and was pleasant while correcting issues but it doesn't change the glaring fact that this home, beautiful as it is, needs attention, not to mention quality control. It was not worth what we paid for it or the anxt it caused upon our arrival for a special getaway. I sent a detailed letter via email to Parsons Villas 2 weeks ago and have had no response.

My husband Cliff, me and our family stayed at 3265 E Valley Vista Ln, Paradise Valley, AZ 85253…read morefrom Jun 1 - Jun 5, 2025 First and foremost, the thing that didn't work most for me was the lack of reliable communication with the host. I started planning my visit one year in advance for 20+ family members. I tried to be a considerate and patient guest when attempting to communicate with my host, especially since it was so far in advance. I understood she probably was busy handling current affairs. As you read, I included specific time period details to fully appreciate the wait times. Using the VRBO site to contact my host, responses to my questions were either delayed extensively or non-existent. For example, I asked 3 questions over a 6 month period - 2 were the same - without any response. One question I started to ask for information on was a floor plan/layout of the home so we could break out the rooms conveniently for the different families attending (especially those with children). After the 6 month wait for a response, all I received was a one liner that she didn't have a floor plan of the property. Still no response to the other question, which was inquiring about a chef for breakfasts to be prepared (since the VRBO listing indicated that breakfast is available) - now for the 3rd time. I finally received a referral for a chef 9 months after I initially asked. When I was told there was no floor plan, I asked for either a) some kind of hand drawn layout to get a feel, b) my family member that lives nearby the property to be granted the opportunity to do a quick walk-through and get a video or c) that I be allowed to do a quick walk through sometime over a 2 day period I'd be in town. Those questions were asked over a 6 week period before finally receiving a response, which was only to option (c). She offered to have one of her team do a walk-through video for me. Jump ahead to another 5 weeks when I follow up again on the video. This time I included a question about my final payment. Surprisingly, I got a same day response about the payment. Then, I asked again about the video. I was told she would remind her inspector to get the video the next time he was on property. Skip ahead another 5 weeks and I follow up because I'm now within 60 of my trip. No response. I wait 2 more weeks for a response before following up. At that time, I'm told that videos have been taken and she's trying to find out where they are stored from her inspector. No other communication received for another 2 weeks before I follow up yet again - now within 4 weeks of arrival time. I received a response that while the videos had been taken, they were taken on an old phone that is no longer used. She stated that they would be taken again the next day and sent to me. Skip ahead a week with no communication and I follow up. Nothing. Skip ahead another week and I follow up again, now within 2 weeks of arrival. Three days later I received a response that the videos had been emailed to me. For anybody keeping track, that was 6 months of delays to get this one request addressed - including my offers for either me or my family member doing it ourselves. One week before check in, I sent a few other miscellaneous questions. Five days later, after no response received and 2 days before arrival, I followed up. She replied she's been out of the office and will look into my questions and get back to me, which didn't happen. After I checked in, I sent her the answers to my final questions. Some of the negatives included: a) The pool and hot tub lights didn't ever come on - especially after dark. The first night I was told the timer had apparently not worked and it was fixed now. They didn't work on the 2d night or thereafter. I never received a response to my follow up text during the rest of the trip. b) Hot tub never got any warmer than the pool. c) Door handle inside the garage entrance to Casita came off in my hand when we arrived. They did send somebody out to look at it but we had already temporarily fixed it. d) The glass of a light over the gas fed table fireplace was shattered. e) There is a basketball rim set up behind the casita, however it's placed right at the wall that surrounds the property. Any shot missed is likely to go over the wall, forcing you to go outside the property to retrieve it. Along those lines, there were 2 basketballs but they were both flat. f) There were a significant number of tiles, particularly outside, that were cracked. This is somewhat understandable given it's definitely an older property. The home itself is a beautiful property, as you can see from the pictures on line. My family very much enjoyed our stay. The positives included: a) Paper goods requested were taken care of quickly. b) Ample refrigerator, freezer, cookware, glassware and silver. c) Rooms were all spacious, comfortable and beautiful. d) Near to shopping and parks.

This company has the most over-inflated and ignorant sense of self-worth I've seen. The property we…read morestayed at is the Spirit Airlines of vacation homes. DO NOT USE THIS COMPANY on Airbnb or otherwise. The pool was leaking immediately upon our check-in...which took 3 days to fix. We were told to "Google" the solution as to why the hot tub wasn't hot. Numerous other issues too long to list. The host "tries" to be helpful during your stay, but if you don't give them 5 stars on their review, she turns into a 15 year old girl and tries to berate you for not being "thankful" they let you stayed at their "Shit"-grala of a property.

This is my first ever review but I had to do something. We cancelled a rental well before the…read morecancellation deadline after we had more people added to our group but couldn't absorb the cost of the additional per person per night charge. After the cancellation, I received a barrage of rude and condescending messages from the property manager implying that I don't know how to tell if a place will be nice or not, that I am irresponsible with money and flat-out saying I make "poor decisions". I was very polite in my messages to them and even responded politely to the initial message they sent only to receive 3 more rude messages back to back. I can only imagine how this manager would have responded if we had had an issue during a rental period. I highly recommend people find another property management company to rent from and avoid this one at all costs!!!

We stayed at their Thomas Road/Hayden Road rental and it was by far the very worse of where we have…read morestayed before. From the time we got there we had garbage in our assigned parking lot. We heard gun shots the first night and 2 days later we saw 5 bullet holes in the building not 20ft from my daughters window. The wifi is very spotty and slow and they started construction from 6.30 am through 10.30 pm. I have a 1 and 5 year old and as it was retiling the floor above it was extremely noisy. We sent pictures to both rental company and the owner of the property "Padzu" and we got no response. The rental company recommended that we book an alternative place but because the owner of this unit did not communicate, the rental company keep double rent after the booking was done. Find any other of the wonderful rental companies in the area ( if you need some ideas just message me). Worse stay EVER!

I just came across my file from when I used this company to rent my properties. In my files I have…read moredocumentation that he doctored agreements and actually rented my condos and charged additional (not agreed upon) fees for more than what he told me he accepted. This of course seems to be fraud... but I'm guessing he counted on it being a hassle to file a complaint. Not to mention the aggravation. And, by now I think the statute of limitations may have run out... I'll have to check. My place was gorgeous when he started renting it, brought in many horrible tenants running my place into the ground due to terrible housekeeping and maintenance. And then as time went on used videos and pictures of my place to market with, yet put tenants in units he owned. I don't know if a property manager is legally allowed to do that, but I do know you have to be or have a licensed broker employed to manage properties and he is/does not. The straw was when a widow contacted me that Ryan would not give her money back when she cancelled due to her husband's death. When I approached him about it, I caught him in several lies, but was able to get her money back to her... that's when I discovered the doctored rental agreements. By then he'd run my place into the ground and was barely renting it anymore. I took my place back, did the needed repairs that had been neglected or improperly repaired by his person and had it booked up quickly. There was no reason it should have sat empty so long with property management representation... but he simply did not have my best interest in mind. I was taken advantage of, lied to, aggravated with lack of follow through and ultimately lost money while he made it. I only wish I had made it a priority to file suit for the damage he did... and at the very least to keep him from doing to other rental owners what he did to me. I would not trust him under any scenario; neither to manage nor to rent from. BEWARE.

Steer clear of this rental company. I rented from them and ultimately cancanled due to their…read morecontinuous efforts to upsell services. Shady operation in my opinion.

We have rented a number of luxury Homes, condos and Villas all around the world. Other than the…read more"Cave house" in Grenada, the "On The Rocks" house in Phoenix is the coolest house we have ever seen, much less rented. The house is also immaculately maintained. The quality of the finishes and the upkeep are second to none. Holiday Rentals, the Management company is the most professional, most organized and efficient management company we have ever experienced. The house was spotlessly clean and extremely well stocked. We could have lived there for 2 months and never run out of supplies. We also had 10 people and there were enough towels for several weeks, without doing laundry. Our direct contact was Kyle and he was amazing. He spent the good part of the first afternoon showing us the property and how everything functioned. He also called several times just to check-in and make certain we didn't need anything. He was also extremely responsive. Anytime we called to ask a question he was Jonny on the spot. One time I got his voicemail and I did not leave a message, but within minutes he recognized my number and he called me back. I would absolutely seek out Holiday Rentals and I look forward to visiting the "On The Rocks" house again.

Ion Property Management is a great company! They know exactly how to do the best job and are very…read morequick to take care of your home the right way! Nick & Ashley are awesome and really know their stuff! I highly recommend using Ion!

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

Avoid spending your hard earned money on any property managed by Porter Vacation Rental Management…read more This company has zero regard for its guests and should be ashamed with how it conducts business. We rented a property for a family reunion. House was clean and functional. A plumbing issue occurred which caused the drains to not work. Imagine a holiday weekend with a dozen people and no toilets (or drains or water)! Porter was not only unresponsive, taking over 30 minutes to respond to this emergency, they were useless and unwilling to help find a plumber or even respond to Airbnb to enable us to make alternative arrangements. Turns out this property had plumbers on the property before our stay. The plumbers recommended the property not be rented out, but Porter went ahead and rolled the dice with our family. They caused unnecessary grief and were unfazed by a serious issue that was a health emergency. This company has no competence, no respect and no pride. They are unfit for their industry and should be shut down. Do NOT ever rent or set foot in a property that is managed by or has ever been managed by Porter Vacation Rental Management.

We found a dead rat in the pool during our first night in Phoenix. We called Porter to resolve it…read more It took a day for them to have the pool disinfected. In the end they offered us $90 plus tax for our trouble despite that Marriott Homes and Villas. (who we booked through) recommended compensation of $448.50. We booked through Marriott because we wanted a certain level of customer service. In the end they sided with Porter. Porter's customer service is among the worst I've experienced as a frequent traveler.

I'm a real estate investor in the Phoenix area and was recommended by a friend in the STR industry…read moreto look at Casago after I had a poor management experience with Vacasa. Casago has been an amazing partner in helping maximize the investment of my property in north Phoenix. Their team provided reasonable and helpful recommendations when it came to furnishing my property, the photos for the listing are beautiful, and the service and support team are top notch. In every way, their team has gone above and beyond with support and information for investors. Unfortunately, the Phoenix market has proven to be challenging in driving enough income to be sufficient for this specific property and I'm converting it to a long term rental. In no way do I view this to be the fault of Casago as they took all possible means to drive the needed return. In fact, they have provided honestly and transparent market analysis to ensure I was armed with the appropriate information to make decisions on my investment. If you're a real estate investor looking to get into the short term rental market, I highly recommend working with Judi Crane and the team at Casago in Phoenix.

This was honestly one of the most disappointing experiences we've ever had…read more We specifically booked a property with Casago because the listing clearly advertised a heated pool and jacuzzi, which was a major factor for our stay--especially since we were traveling with children. However, when we arrived, both the pool and jacuzzi were completely cold and unusable. When we reached out, the hosts told us they could heat it for an additional fee, which we were willing to pay. But this was never disclosed upfront in the listing, which already felt misleading. Then, to make matters worse, they came back and told us the water heater was actually broken--and that they were planning to fix it three days into our stay. No prior notice, no transparency, just a casual "oh well." This is completely unacceptable. If a key advertised amenity is not functioning, guests should absolutely be informed before booking or at the very least before arrival. We would have never booked this place had we known. On top of that, the cleanliness was also an issue. The toilet was clearly not properly cleaned and had visible stains, which is the bare minimum expectation for any stay. Because of all of this, we had no choice but to cancel our stay early (within 3 hours of checking in) . Overall, this felt misleading, poorly managed, and extremely frustrating--especially traveling with kids. and the worst part - they won't refund us back after all this. I will never go through Casago ever again.

Minding my business while building a business is pretty much my mantra and that keeps me traveling…read moreback to Scottsdale. If you're going to visit Scottsdale during high season, this is your spot. You'll get a very friendly group of staff ready to assist your needs, a well maintained property and spacious rooms, and the perfect location to be central to the most livable city all without the pricey tag of surrounding hotels. Had a work trip and I wasn't needing anything like the Global Ambassador or Phoenician. I wanted clean rooms, kitchen and work space. We booked a two bedroom in Building D and loved it. I would probably request an upstairs unit next time. It's like a private condo, including my heavy foot neighbor upstairs. Plenty of parking, even had a private patio to soak up the gorgeous weather during our visit. Maid service is available daily if you don't put out your do not disturb card. I did notice I couldn't find an iron to steam out my work outfits but shower steam works too. The other odd thing was the small pillows on the king bed. I would prefer kind size pillows for a more comfortable sleep. We didn't have enough time to use the gym or pool but saw several guests getting their vitamin D. There is also a cute little market on site at the lobby if you need meds, wine, snacks. The Splash Bar has your usual offerings if you don't want to explore the restaurant scene. I love being in the Camelback corridor because it's close to my favorite eateries and just a few lights from Fashion Square and Old Town. Having to travel more to my old stomping ground, a good night sleep is a silent power move.

This establishment is not ADA friendly the pool and spa both…read moredo not provide lifts or sloped entry sport courts aren't wheel chair friendly The pool id old and the pool chairs and lounges are cheap. This resort is old and outdated dont stay here you will regret it

This is the second time I have rented a home from Arizona Vacation Company. Both homes are…read morebeautiful. They are well appointed with high quality bedding and fixtures. The location to Old Town was perfect. I hosted a small Christmas Eve gathering and everything I needed was in the kitchen, ample dishes, glasses, pot and pans. They even leave salt, pepper, shampoo, conditioner, etc. which is a nice perk. Although I'm familiar with the area, there also is a "guide" book in each home as well as welcome snacks. Pool and hot tub were heated even though the weather didn't cooperate this trip. The owners and their office staff are a pleasure to work with and answer any questions you have (even on a holiday week). I love this rental company and will continue renting from them on my trips to Scottsdale. Zero hesitation recommending unless you are going when I'm there!

From the owner: We rent out luxury vacation rentals throughout the Scottsdale area. Our homes are highly upgraded…read moreand suitable for romantic getaways, business travelers, family vacations, friends, and more. The homes include everything you will need for a fantastic trip. All of our homes are in prime locations close to wonderful restaurants, shopping, hiking, music, and recreation.

A group of 16 friends and I rented this property for the WMO and Superbowl Viewing Party. Found the…read moreproperty on Vrbo, but is run by Platinum Rental/Just Stay service. Our Platinum Concierge was Sarah Fye. She was amazing in all facets of our trip. Prior to the weekend stay, Sarah reached out frequently to make sure everything was in order. From booking tee times, brokering car services, and taking groceries orders priority to move in, Sarah was always available to help. Which made planning a trip for 16 people a less stressful ordeal. When my first car service cancelled on my 2 weeks before WMO, Sarah help find a new car service, even offering an option of having an employee of Platinum to drive my group if I was unable to find a replacement. Renting properties for a short weekend duration are never without their issues. But I do recommend Platinum Rentals, especially with someone like Sarah. If and when things go wrong, have someone available at the touch of a button makes your experience that much better.

I personally had a great experience with the Platinum Experience renting a house in Sedona for 3…read morenights. They were very professional and the instructions on check in and check out were simple . The house was immaculate, beautiful, great value, clean and so very well appointed. I've rented countless homes and have travelled all over the world for business and pleasure. I wouldn't hesitate to use them again to rent another house in Arizona for vacation purposes.