My car broke down, the response time and service was amazing!!! Grateful for the help!!! Thank you…read more I highly recommend their services. Pricing was great, not the arm and leg I thought it would sit. Thanks!!!

Great customer service from Rafael at 23 1/2 He towed my…read morecustom handicap accessible Toyota to the local dealership and then to Mobility Works dealership 75 miles away to service vehicle.Prompt and polite-went out of his way to provide excellent service.Highly recommend. Liz

I was very pleased with their auto body service following a minor accident. My car looks even…read morebetter than it did prior to the accident. The owner, Tony, was excellent to work with and finished the work remarkably fast. I would highly recommend his business for auto repairs!

Very impressed with the quality of work and with the integrity of the owner…read more I authorized work to be done and the actual cost was about $100.00 less than what was quoted. Instead of putting that amount in his pocket, as I suspect most people would do, he passed the savings onto me. I will use him again and recommend him to others.

Not sure if 'brusk' is the adjective I'd use but definitely a poor approach on the phone with…read morehandling customer inquiries.

Fantastic place! Bob is the man! (as another reviewer put it) Been here many times now. They're…read morehonest, do good work at a fair price, and do it in a timely manner. It's great to have a mechanic you can trust. Another reviewer cited an issue with Bob/whoever they talked to being "brusk". I've never had that experience. He does do some of the work himself, so maybe they caught him on a bad day (if you've ever worked on cars, when things don't go your way it can be... frustrating), or misinterpreted his tone. He's always been courteous and professional with me, and seems to be a kind person to-boot

Helped me several times. Up front and honest about everything. They've been my trusted go-to for…read moreover 25 years now! (Has it really been that long?!?!)

I locked my keys, walker, purse & phone in my car this morning at work. Happy Monday....ugh!!…read moreCalled them from my desk & explained. An hour later, the driver had unlocked my car, brought in my walker, purse & phone to my desk. He was SO kind, went above & beyond by doing that. I have used Darrell's Towing for many years, with different cars Ive owned. They have ALWAYS been professional & nice. Totally recommend them!!

Quick, friendly and communication was great. The driver communication when he was arriving was…read morehelpful. I Always use them as the experience consistent every time

My tow driver Brandon BMS was absolutely amazing . He was propt on time , and most importantly to…read moreme he cared about my car ,also was very sweet and caring had a great personality definitely hope A to Z Towing can hold on to this one

First, let me start of by saying they did not ask me to write this review. VinGogh truly saved the…read moreday and went the extra mile after a nearby "15 minute oil change" shop drained my CVT transmission fluid instead of engine oil. Very knowledgeable, nice, and easy to talk to staff that made a crummy situation way better. Great documentation with excellent communication and a very fast turnaround to top it off. they stayed late and had it all done very quickly for something so short notice. They even took a very noticeable collision dent out of my front bumper free of charge! I'm not saying expect free repairs, but they're great people who get the job done right. Couldn't be happier given the circumstances and I will definitely be taking my business here again.

Shayne and Keri are amazing! They're quick to get you scheduled when is convenient for you (nights…read moreand weekends are a huge bonus for those of us that work normal 9-5's), quotes have always been accurate, and everything they've fixed for me over the years has held up great. Pricing is spot-on, you get exactly what you go for with no pressure to do anything extra. Shayne has replaced alternators, sway bar links, brakes, rotors, exhaust parts, etc on a few of my vehicles & I don't trust anyone else. Overall the best folks to bring your ride to.

I'm new to Rockford and was hesitant to have to bring my Mercedes to a new dealership but Napleton…read morewas very welcoming. Fast service to help me with a nail in my tire; explained my options and was knowledgeable about what was needed for my Mercedes GLC 300.

why one star, because I can't give zero, and if you will read the text exchange with the Sales…read moreMANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had left their location that has operating hours listed on their website, and at the door, open until 8 PM, sender: TIM HAYES - the MANAGER: "For you to keep my staff late for your low ball offer is bullshit I already told you not possible If you can do $3500 total out of pocket I can get the payment to $1147You show up late and ask for a $6k discount Wtf my response: Hi Tim, I am also very disappointed with your text right now. I was in contact with you informing about my availability and even arrived few minutes earlier than initially anticipated. I was always expecting high level or customer service from Mercedes dealer and your "WTF" had complete changed that. I am not sure whom you are to the company believing that your unprofessional and rude texts will win a customer. Although I am grateful that you did show your real nature and we won't have to deal with you anymore . Thank you for your time and good luck with future sales. Best regards TIM HAYES wrote back: I asked my staff on my day off to stay late for you I called you and had everything ready That was not polite and for that reason I am not being polite We have been upfront and honest with you It's clients like you that are ruining our business my response: The explanation of your unprofessional and unclassy behavior I silly. Before leaving my house I had called Louis and asked if he will be waiting for us or we could reschedule, he told me it is OK today and if we won't come today we will loose the discount; thus we came in.Thus we were polite , and before w came we had provided our eta and were willing to come another day if the time was not convenient. Our visit was an invitation to a negotiation and we were willing to do business with you. Your unprofessional behavior closed the deal for us. I am very happy I am not your client and I understand how your tacky behavior ruins your business. Have a good night. " Save yourself a headache and shop somewhere else, after visit at this dealership I had decided to purchase a different luxury car, the after taste remains....

great service, prompt reply, very accommodating; even in they ultimately couldn't resolve my issue…read more(they pointed me towards another resource)

Quick service by Katie & Lori. I was able to get my Chevy Impala in on Monday for rear end &…read morequarter panel damage. By Thursday, I was picking up my repaired vehicle. Repairs were done well with all panels aligned and 3 part coat process applied & blended for perfect match. They assisted me as well by coordinating with Enterprise Rental to pick me up at time of drop off and to leave rental vehicle upon pick up.