Very friendly people. Always doing their best to help. Bank manager always comes out to great me. She makes sure that operations follow greatly. I will always trust them with my banking needs. read more

We've had great experiences with Scott Credit Union. I was on a recent business trip when I received a call from the Troy branch office after hours. They explained to me that my debit card had been compromised at a local business. Due to privacy issues they wouldn't reveal the name of the business until the investigation was complete but they shut down my debit card as a precaution and got me a new one the very next day. We have also refinanced our one and only car note here with great success. Their rates seem to be lower than other lenders. They have free checking and free on-line bill pay. You can go wrong here. read more

Scott Credit Union - Banks & Credit Unions Near Me - Troy, Illinois

15 years ago this was a bank that was customer friendly, now they put you through call centers, hang up on you,, put you on hold for 30 minutes, tell you a supervisor is not available, ohh and block your card for being 4 days late on a payment! Then when you make a payment they tell you that it will take 1-2 business days to get your account back!! WTH happened to this local business?! read more

I have been a member since 1998. I thought I'd have to close my accounts when I moved out of state 5 years ago, but they said no. However, since then, customer service has tanked. If you call the member line, you're stuck on hold forever; if you accept the option for someone to call you back, no one ever does. Forget about getting anything done online--once you're locked out for forgetting your password, you cannot get in again without getting through on the previously-mentioned member line. I even sent them a letter in the mail requesting that my accounts be closed--no response. Worst!! read more

Purchased a Jet Ski which I had a loan through Scott Credit Union. When the loan was paid off I received the trailer title but nothing for the Jet Ski itself. After calling multiple times to see what the title status might be they tell me over a month later they don't track their mail to see the current status so my only option is applying for a lost title. Seems like it would be worth while to track their titles being it is somewhat valuable mail. read more

Completely HORRID! DO NOT FINANCE! VERY BAD EXPERIENCE! Amazing banking rates but DO NOT GET FINANCED FOR ANYTHING BY THEM, unless you want a 30$ (% of your loan) disability insurance MONTHLY fee they don't inform you about and if you want to be coming in the bank every week to fix some sort of an issue, even when you opt out of it it takes month for it to actually take effect! So far i have paid over 150$ to nowhere just "incase" i get disabled at my young age and safe employment. I have received two separate huge charges by them due to their mistake and then when i call them or come in all i receive is: oh we see now, our bad we will fix it ...AND IT NEVER GETS FIXED! After about 3-4th time something actually happens and even then the issue does not get completely resolved. I am completelly outraged by them and will advice anybody to stay away from their financing especially automobile financing. For the past few months all i keep hearing is apologies and that they will fix their errors that are influencing me financially but it never actually happens! read more