Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

Great work great people took my truck to them on Wednesday they called me Friday morning truck was…read moredone. very satisfied with my experience well knowledgeable mechanic shop. very good diesel shop for fords.

WOOOW....this place and people are wonderful...after visiting another repair source and left with…read moreyet another issue on repairing my 2004 6.0 powerstroke...I made one call to OLIVER DIESEL....made my appointment..dropped my truck off in the middle of the week...these guys ran into a problem immediately notified me of the issue with my wiring harness..ordered me a new one and notified me on Friday that my truck was ready for pick up...this place is for real and the people are GREAT.. Mrs.oliver is great and asked all the right questions about what my repair was requiring in advance...long story short...I HAVE FOUND MY DIESEL REPAIR HOME...thanks to all of you..im riding high and trouble free once again.. REGGIE MITCHELL

These guys are awesome! My car broke down, they came and evaluated and help me decide what needed…read moreto be done. Car was fixed in 2 days and great price. Thanks Guys!!

Highly recommend this local towing service! We were stranded in Hwy 704 on Sunday, July 13th 2025…read more We had to call them after waiting for an hour for Lil Pete's to show up. Jimmy, owner of Tazz showed up within 15 minutes and we were on our way within 5 minutes of their arrival. Obviously, he was very skilled and professional. We were extremely pleased with the professionalism and skill of our driver. Thank you for getting us back to Greensboro in a timely manner!

They get you in....and they get you out. The employees are some of the most respectful men I've…read moremet. Friendly and thorough. I have gone here for emission inspection and for coolant flush. I'm never disappointed and the prices are ridiculously affordable. There is NO place cheaper!

I only use this place to change my oil and rotate tires. Somehow they can never do both at the same…read moretime. I came back today since they couldn't rotate my tires last time. And now they can't even rotate my tires. Lift has been down 2 weeks now and they don't have a floor jack. At this point they should just close the doors smh

I came by to get an inspection and have the tire pressure checked. The guy who consulted me about…read moremy service was rather rude but the guy who cashed me out was very kind. I use this location from time to time for a quick oil change also. The speed of service depends on how busy they are. Im giving three stars is because someone forgot to put the caps back on my tire stems. It was a gift from my spouse of silver grenades. I called and was told they were not there and they are not responsible for them. So if you need tire work done I recommend taking your own caps off and putting them back on later if they are custom.

Stoped here for a quick oil change. Staff not very professional, repeatedly talking unnecessarily…read moreloud to each other. The person assisting me came in to tell me price of my oil change had difficulty telling me the price (no speech issues or impediment). Just poor speaking skills. Prices are not cheaper here than elsewhere. I wouldn't recommend paying the same or higher for lower customer service.

5 Hands down the…read morebest auto shop I have been to in Rockingham County! 3 separate auto shops could not figure out what was wrong with my car. Beroth not only took their time but reassured me along the way they would figure out what was wrong. Temps were in the upper 90's and these amazing men were the only ones who would help me! Customer service was amazing! Clean restrooms Television for entertainment Labor service Exceptional!

I will not take my vehicle(s) anywhere else! Customer service is always above and beyond. The work…read moreis always amazing and fast. Quotes are accurate. I cannot say enough about these guys. Go! You will not be disappointed!

Amazing service and kind folks. Just had an oil and filter…read morechange. Was told at last oil shop, I needed new cabin filters and asked them to check. Was prepared for replacement. Not, needed! Thanks, for the honesty! I'll always, return here.

I brought my vehicle to Tire Country for an oil leak and paid for a full oil change and repairs…read morebased on their diagnosis. The very next day, the check engine light and oil light came back on, along with an "Oil Pressure Low" warning. When I returned, I was told a part had come off and was put back on, and I was charged an additional $40 for three quarts of oil, despite having just paid for an oil change. After speaking with the owner, I brought the vehicle back for him to inspect. He stated he found the leak but said it was difficult to see. When I questioned why the original issue wasn't properly diagnosed, I was told the vehicle had multiple leaks and that they had already fixed one. I ultimately took my vehicle to Wolf Creek, where they immediately identified the leak and advised me that attempting to repair it could cost even more. Had I been given that information initially, I could have avoided spending nearly $700. Overall, I am very disappointed with the diagnosis, communication, and customer service. I expected a thorough inspection and an accurate diagnosis, not additional expenses for an issue that was not properly addressed. Now I'm out nearly $700 and without a vehicle.

Have been using Gunn's for years with various vehicles. They've always steered me right.read more

Once again Starling, Josh and Justin came to my rescue. Evidently lawnmower tires and I don't get…read morealong. I carried the problem to Gunns and they fixed it immediately. I will continue to come to Gunns for automotive needs. Thanks again guys.