*Update 8.16.24*
Mgmt called the next day (8.5.24) to inform the adjustment would reflect on my account, and it has. Despite no apology given, I do appreciate her quick turnaround on making things right, which means a lot more.
Maintenance still has a quick response on work orders, which I love.
*Update as of 8.4.24*
I don't know what happened within a year of things going from pretty cool to now very distasteful. I now totally regret signing another year's lease yesterday. I'm so disappointed and disgusted with how my lease renewal went that involved deceptive tactics and very poor ethics.
I was told that August rent would be adjusted from the month-to-month rate to the new rate if I signed a renewal that same day (8.3), and to be sure to pay the rent before the next day to prevent any late fees, cool. I was in the office when the manager was called about the adjustment and was told to give it about an hour to reflect online. I continuously checked throughout the day at random up until 11:30p, and there was never an adjustment made. I had to go ahead and pay the $400+ extra rent because I didn't want to also have to pay a 10% late fee on top of that rate. Then, how is it that I've been here a year and have NEVER had a water bill more than $50, but suddenly it's over $120? I don't have a W/D, don't believe in using a dishwasher, and have water delivery service, and nothing has changed so why the sudden increase.
It's bad enough the process for renewal was a sh*t storm of confusing miscommunication. May 23rd got an email that it's time to renew and had rates and a special. It said to complete the attached form and take it to the office. There wasn't a form attached the email, just a Memorial Day flyer. So I called and asked what did I need to do. I was told nothing because the lady was keeping a list and hadnt started on putting the renewals together but would notify those on the list when she did, cool. I hate I didn't get a name, but lesson learned. Time goes by, and mind you, I check my emails multiple times throughout the day, especially when I'm expecting something. I figured since my lease is up on the 18th, maybe I'd hear from the office with the renewal to sign around that time, no biggie. July 31st I get an email saying my lease is expiring soon and that I'd be put on a month-to-month rate until I signed a renewal or provided a 60-day notice to vacate. I've tried to call the office multiple times throughout the day every single day since then, but keep getting the voicemail. I don't get off work until after the office closes, otherwise I would've came in person. I finally got ahold of someone on the 2nd and explained my confusion and the different information on the balance due in the emails I've received. Saturday morning I went to the office to try to get things figured out and situated. Aryani, whom helped me the day before, was really good at handing things and communicating. I learned that there are 3 different websites to use for different things and not all the information will match.
I'm quite upset because I've been so patient and understanding with so many things and am not one to be fussy about every little thing.
In May a guy came to resurface both bathtubs, but only did 1 and said he'd come back the next day. It's August and the 2nd bathtub is still undone and peeling. I didn't cause a fuss even after notifying the office and a couple of follow-ups. I simply ordered a liner off Amazon to "fix" it.
In a survey they asked about things that could make living here better. I mentioned how the paint chips and flakes in the drawers and cabinets onto the dishes and silverware and how I have to be cautious not to take anything out the cabinets if there's food sitting on the counter tops because paint flakes will fall in your food. I didn't trip, instead I bought shelf liners.
(Year old review) Scotland Yard is a pretty good place to live. The office does an outstanding job on communications to tenants. Maintenance has a really nice turnaround, and I love how there's constant communication. read more