If you go on the website Td is proclaiming how customer satisfaction is so important and talking…read moreabout the expansion of the coin counter machine so I was shocked to drive 10 clicks to my bank only to be told the service is no longer available the machine is there but unplugged and I could go to Save On Foods where they have a machine but the cost is 11% so that's 88cents on the dollar you get what a rip off the royal bank is looking better and better. John Pugh another unhappy customer

We discovered Arlene over 20 years ago when we were trying to buy a building lot. At the time I was…read moreliving on a boat and my wife was employed seasonally in landscaping. The banks laughed at us. Even with my sister offering to co-sign they weren't interested. Arlene put together a creative package where my sister took out the mortgage with the bank and we had a second mortgage that piggy backed on my sister's mortgage. It got us started.  Fifteen years later we were ready to buy a rental house and we found one in bankruptcy. The problem was that it did not have an occupancy permit since it had never been totally finished. The banks won't touch a house without occupancy. Again Arlene (now with Carol helping) devised a scheme in which we obtained contractors quotes to complete the work needed to obtain occupancy. These quotes and the money needed to pay them were held in trust by the bank. This way the bank could be assured the house would have an occupancy permit and we got our mortgage.  Arlene changed our life. The first loan gave us a place to live and the second one ensured our retirement. The mortgage packages Arlene put together were complicated and time consuming yet they were for relatively low dollar amounts - I would be surprised if she was making much more than minimum wage for all the time it took her to put together those two mortgages. She did it because she cares about people. Sometimes guardian angels are found in the most unlikely places.