Before you post these ads on Facebook Train your staff in…read moreOakville. Barely one staff knew how to open New Comers account The lady there didn't explain anything for me . She didn't even give me a debit card. She was like "do you need a debit card" Then I ask her about the safety deposit box cuz CIBC has that offer. She was like "Oh you need safety deposit box, oh it's free the first year" She didn't tell me one thing you are offering All respectful banks when they meet a new comers they explain to them what the offer includes Safety deposit box (one year free) Chequing account (6 months free) Saving account CHEQUE book (if it's available in TD offer) ... etc She didn't mention anything . I had to ask first if this is available in the offer and then she would confirm YES What about people who don't have experience with other banks like me and know about new comers accounts ? How they gonna know about TD new comers offer if your employees are not trained well to explain to the customer everything they need to know about the offer She didn't even ask me for my landing paper and my driving license. I had to ask her if she needs these documents She just sat there starting at me Even online banking was hole different experience. She gave me the temp password and that's it She didn't explain if you guys have an app. And what I can do with that app When I opened my account at CIBC they explained the major things that the apple app does. They asked me if I have time to do the online banking. And when I said Yes The employee opened the website. Out the temp password and showed me how to log in for the first time and change my password She wrote the temp password so careless it's possible to read and when I tried to activate my online banking I got blocked for too many tries !!! Your employee didn't even offer me paper or paperless statement ? She didn't even ASK she was just printing printing paper. Sign sign and put it the big green package file She didn't give me my IBAN numbers so I can wire transfer money from outside ? It's a newcomer account for sure I need these information. But NO NOTHING Would you believe me if I told you she didn't even tell me what my chequing account number and my saving account number Who does that? She could at lease circle that number out of all these opera she gave me . Or told me where is it. That's really bad customer service. And she was in a rush the whole time. I was really uncomfortable And even for the Visa card offer for new comers. She didn't tell me about it (didn't try to sell your services to your potential customer ) I had to ask her if you guys have that offer. And she was like "oh yeah we have that do you wanna apply?" I don't know if I wanna apply if you didn't even offer it to me !!!! And btw I already booked an appointment before I went there and it was mentioned in my appointment that it was a NEW COMER NEW ACCOUNT If that branch not ready for that service why would I have the choice to book an appointment there Right ?

I dropped in at this branch to purchase some foreign currency for an upcoming trip. I dropped in on…read morea Wednesday afternoon and there was barely a wait. I let the teller know that I was looking for Japanese Yen. They didn't have any at the branch and she let me know that she'd have to call to get a rate from head office. This didn't take long at all and she was back with a quote. From there she had to enter some of the info into the system and provided me with a receipt for the transaction and the amount. She was super sweet during the whole thing and asked me all about my upcoming trip. They let me know that the currency would be ready for pickup on the following Wednesday. I wasn't able to make it on the Wednesday and they did call me to remind me that my parcel was ready for pickup. The day of the pickup, they counted the currency with me to ensure everything was accurate, and I was on my way! A very easy process that only took a week turnaround.

Busy bank! But employees are working hard. Give yourself extra time before arriving here.read more

Having dealt with several of the "big banks" over my life, as well as a fairly credit union that…read morekept trying to sell me products, I had resigned myself to being a bitter bank customer for the rest of my life. So when I walked into the First Ontario Credit Union just up the street and told the person behind the desk that I wanted to open an account, she replied, "Do you have an appointment?", it was no surprise. Well, actually, it was, because I'd never had to make an appointment to open an account before, but it was no surprise to be faced with a bureaucratic bank person trying to complicate things right off the bat. When I said that I didn't have an appointment, she looked in a book and shook her head, saying that I'd have to set up an appointment. "Wow, I've never had to do that before", I said, surprised. She said "Oh well, it's fairly standard". I turned and walked out. I've had a lifetime of dealing with smug bank clerks and I certainly didn't need any more. But at the time I was banking with an even more bureaucratic and smarmy "big" bank, and the location of this credit union was great, so I gave it another chance and phoned to set up an appointment. I'm glad I did. I've never had a bank go so far to make sure that I am a happy customer. My banking services are free. That's right: free. The exact same services I had previously paid for (either in fees or by maintaining a minimum balance) were now not costing me a cent. I set up a chequing account, two savings accounts and a GIC. I have the same (not-great-but-standard) interest on my savings account as I can get at the "big banks". I have a full service bank near my home, and each time I go back, the service is friendly. (So far, no more smug bureaucratic clerks, only nice ones). Unlike my former bank, I don't get telemarketing phone calls from this credit union trying to sell me more financial products or credit cards. Unlike another credit union, I don't get "robo-calls" telling me about all the great things they're doing. When I need help with my banking, I get it. Otherwise, we each go about our business. These days, I'm quite happy with my banking situation - something I never thought I'd say, but it's true. Who knew?

This is a TD facility yes but it does not have any tellers there. If you're looking for US dollars…read moreyou can't get it from the employees here since the employees are only advisors. These advisors speak up to 10 different languages and specialize in personal lending (including mortgages), investments, financial planning, and various new accounts. In this branch it may seem like a lounge at an airport rather than a bank because it doesn't feel like a bank. There are even coin machines that will accept loads of coins and deposit directly into your TD account as well as an ATM that is interactive and will give you denominations of your choice down to 5 dollar bills. The hours are also later like some TD branches, up to 8pm on weekdays.

I visited this branch at the first bank yelp event!…read more The branch in itself is quite different with no tellers and only advisers. The staff was very friendly and bank manager Andrew was just awesome! You can follow Andrew on twitter or send your comment through yelp... As there are no tellers, there are state of the art machines to deposit you money and pay bills. They also take coins. The financial advisers are well versed in various languages and specialize in leading, investments and financial planning...just to name a few.

This is a large and modern CIBC branch. It is on it own property (not part of a mall). The interior…read moreis large with a receptionist,  several tellers, lots of personal advisor offices, a bank vault, phone charging stations, 3 ATMs, and 2 drive-thru ATMs. I only used the ATM, so I didn't interact with any staff. The bank is wheelchair accessible. There is plenty of free parking in the private parking lot. Review 2023-331

Lots of parking and it's located in downtown oakville. The staff is vey friendly and the service is…read morequick. Always had good experiences here.

Fast and efficient service, friendly staff. Always helpful and responsive. By phone or in person at…read morethe branch I have always had a positive experience. I switched from TD and have been happy with the experience every step of the way. For me, having tellers that are friendly is key to the experience at the bank. That is always the case at this branch. It's hard to get excited about a bank branch, except when you realize how often it can suck with long lineups and incompetent tellers. I've never experienced that at this locations. I like where it is within the mall, makes it easy to park and run in without having to walk through the mall to get to the bank. I typically do most of my banking online or at a bank machine but when I'm at this branch I definitely don't mind coming in to the tellers to get stuff done. You can always count on being greeted quickly and directed to where you need to go.