0 star for Teller #1 who wanted to be anywhere but at work and who blew me off.
ONE star for the Duty Manager.
FIVE STARS for an Employee by the name of Francis (male) who resolved an issue with my glitchy credit card which precluded me from accessing my statements online. Francis happened to overhear my (heated) frustrations with the Manager.
Francis voluntarily got involved without being asked and displayed more knowledge and ability to problem-solve than the Duty Manager. He resolved the issue with my credit card in no time!
I'm calling Scotia on Monday to acknowledge this man. HE provided excellent customer service in the absence of his Manager's inability (and lack of knowledge of Bank processes) to problem-solve.
Pro-Tip: never allow yourself to be bullied at a Bank if you have legitimate problems with your card and the call centre or branch is unwilling to assist.
THANK YOU, FRANCIS AT BNS. read more