Please stay away from Servus Credit Union period ! Our private information was sent out to over 230…read moreServus Credit Union Members. If you are a member and have opened mail or email from them that wasn't yours please we would like to hear from you 587 591 3759 Thanks We will make it worth your while

I applied for a loan for a car. Pretty standard fare. When I got the call to say Yeh or no, I got…read morean earful. The lady was polite, didn't cuss and treated me like a sack of meat. Her first question out of the gate was, "So are you comfortable with your age and lack of RRSP's?" It turned into a big argument, where I felt I had to justify myself as to why I'm so broke. Yep, it's true, I'm old. Yep. I'm broke too. I just wanted a truck. I wrote a complaint on their website and haven't heard back since. I pulled all my business from them. The lady I was originally working with, was quite fantastic. I don't know where this other lady came from and don't know where she's going, but I know I will never deal with the disgusting BANK again. Ever. Oh yeah, the lady lied to me. She was making up IT sounding words and making it sound like a computer issue, when in fact, I worked in IT for five years, went to NAIT in the Computer Systems Technology Program for two and she's saying they need two pay periods to hit their vaults because of the micro dot encoding. Pretty poor lie. I guess she felt I was not only old, broke, but stupid too. The first lady I talked with was polite and nice and very easy to deal with. It really built up my hopes. I thought I was really going to be treated like a human. She was everything I thought a bank person should be. Personable, polite, professional. She's the reason these guys got one star (and the fact I can't give them Zero) The Manager is a woman. The Assistant manager is a woman. Most of the tellers are women. I think this place is probably a hen house where some of the staff get off dictating the members on what to do because they have the money and the position. Not sure and don't care enough to find out. Run far, run fast. I hope I spare you the pain and indignity that I went through. I think this is what Yelp is for.

If I could give more than 5 stars I would. My husband and I had an issue with TD Bank, where they…read moredecided to de-market our entire bank accounts with them, including our credit cards, after decades of patronage. At the time, we were about 5 business days away from closing on our house purchase - thankfully our mortgage wasn't with TD, so we went to RBC late afternoon, explained our situation, and Amanda helped us open up new accounts, gave us new PAD forms to give to our employers, etc. and sorted us out VERY quickly. We were able to transfer our funds from TD to RBC right away. From the moment we stepped into this branch we felt welcomed, all off the employees were amazing, and we are happy to call RBC our new banking home. We are so thankful for Amanda and her team!

i have my personal an 2 business accounts with them, the staff are awesome, friendly and helpful,…read morenever a long line. Great place to do business and personal banking. i read these other 2 1star reviews and had to post... because they are not racist. as for the other clown.. it looks like a bank you fool, 1 star because the people are friendly?? thats the important part you dolt!! they are friendly and helpful... unlike the TD canada trust down the road.. the head teller is rude and anything but helpful, she tried to put a hold on a bank draft.. and ive been banking there for 26yrs!!! . oh, but they have a big green chair... i guess some idiots are more impressed with trinkets and shiny buttons... trust me the Royal in fort sask is a great bank, and they have some smoking hot tellers! lol

The reason there was nobody in the bank is because this is the worst location in Canada that I can…read moretell for the last 1 and 1/2 years the bank has been causing people nothing but problems and giving their staff member raises for it. This is the most pathetic banking system I ever saw with the Scotiabank. I am disabled and their tellers can't even do a wire transfer efficiently. Their assistant manager is a liar manipulator and is backed up by his manager. They work as a team to screw you at this store. Please feel free to contact me at any time. 780-680-3132 I will verify all communication and their emails to show that this bank is the biggest piece of s*** I've ever seen. Please do not open an account with them. You may end up with problems that you do not deserve

After seven years of being a loyal customer of Scotiabank, I have decided to terminate all my…read moreaccounts following an appalling experience with the customer service at the Fort Saskatchewan branch (9392 Southfort Dr, Fort Saskatchewan, AB T8L 0C5). The Assistant Manager, Tomy (or Terry), displayed a level of unprofessionalism that is utterly unacceptable. For the past three days, I have been working with Scotiabank customer service over the phone to open a First Home Savings Account (FHSA), transfer funds into it, and finally withdraw the money. However, at the last moment, I was informed that I needed to visit the branch for the withdrawal--information that was never communicated when the account was opened or the funds were deposited. This lack of transparency created a situation where both I and my funds were effectively trapped, jeopardizing my ability to make a down payment on my first home. I scheduled an appointment with Aditya at the Fort Saskatchewan branch and was advised to call or email the branch to inform them of my late arrival due to my job ending at 4:30 PM and the branch closing at 5 PM. Despite leaving a voicemail for Tomy, which went unanswered, Aditya assured me over email that he could assist me even if I arrived at the very last minute. On my way to the branch, road construction caused a slight delay, resulting in my arrival at 5:02 PM. I notified Aditya about the delay via email while en route. Despite the urgency of my situation, I was denied entry upon arrival. I offered to sign the necessary form and leave it at the door or pass it under the door, but they refused to accommodate me. When I requested to speak with Tomy, the Assistant Manager, he exhibited an appalling lack of empathy and professionalism. He bluntly told me that since I was two minutes late, there was nothing he would do to help. He suggested that I should have come during my lunch break, ignoring the fact that my employer would not allow a 30-minute commute each way. His audacious comment that I should plan my life better was both insulting and condescending. Tomy's behavior was not only rude and arrogant but also indicative of a fundamental failure in customer service. As an Assistant Manager, he should embody the principles of client care, yet his actions were the complete opposite. Scotiabank was my first bank in Canada, and after seven years of loyalty, I was shown by Tomy that my patronage meant nothing. His indifference to my situation and his dismissive attitude have compelled me to take drastic action. Effective immediately, I will withdraw my funds from the FHSA, close all my accounts, and attend the Scotiabank Shareholder Annual Meeting to raise this issue.