I hired SCI DOOR in yakima to install a new garage door. it was brought to my attention by my painters the garage door had a issue and they advised I get ahold of who installed it. (Prior to painting it) so I called SCI doors. the upper flap had been rubbing on the door on the left side and then I noticed dents in the middle of the door consistent with the door going up and down (hitting something) sci doors sent a tech out (within a few days) Dave told me there was a issue and he would turn this over to the operations manager (ignacio) to see how they want to deal with it and they would call me. Ignacio (operations manager) called me then we had appt. Set Ignacio chose to not stop by when he told me since I didn't answer the phone call when he was I. His way but yet I was home. no one advised me I had to answer his call prior to arrival for him to roll on the job. when the tech (Dave) came originally he didn't call to confirm and showed up as scheduled and now it's. problem to get someone out and for 2 weeks being told we'll try to get out there. Then Chris the owner on 12/18/23 stated pay us and we will come. When they normally come out for FREE! I was told my warranty is gone it was installed 3 years ago (by ignacio) then on 12/18/23 I called to see when someone was going to come out (been 2 weeks) cause I kept getting told (by Ignacio) he would come and he'll let me know (never got that call) now this particular day 12/18/23 I'm speaking with ignacio on the phone and the owner Chris gets on the phone (speaker) and started yelling at me and says he heard something going on so he walked into ignacio office and took over the phone call (very hostile) when I'm just trying to get an appt keep Getting pushed off for some reason. Chris (owner) proceeds to tell me they installed my garage door 6 years ago there is no warranty, they didn't Build my Home and just kept going on and on which I have no issue about the warrany. Never did I stress anything about warranty. I said Let's move forward which I tried stressing. I'm not worried about the warranty I just want to see what's going on and get it fixed so my painters can do there job. when I tried talking to Chris (owner) he wouldnt allow me to talk and continued to speak over me when I did try to talk. He was Very unprofessional as I let him know. I also asked him to stop yelling at me. Which he replied I'm on speaker I didn't think I was telling them the tone went down but then back up AGAIN. needless to say the conversation ended with Chris telling me to take my business elsewhere. He didn't want my business that he couldn't make me happy. When all I needed was an appointment to see what was going on and to stop putting me off and why?! He was very defensive as I brought up to him asking why?! I clearly know why NOW! I called another reputable garage door company who came out 12/19/23 and this company was completely unaware of my issue/conern with SCI a doors and they confirmed on a phone call and providing me a estimate with the issue and my concerns were VALIDATED! SCI DOORS of Yakima installed a garage door to big for my opening which caused damage to the door over the years. clearly SCI door is aware of this as they should have the dimensions and now it's made clear why the owner was hostile and defensive and chose to Continue to bring up warranty which was no longer valid And wanted to keep speaking of the warranty. That was install a door not the right size which has now resulted in damage. Chris continued to be a bully and stated I was I quote a " IRRESPONSIBLE HOMEOWNER " for waiting to report the issue. My defense I didn't know there was an issue. I trusted them as a professional to install the door and I saw the rubber rubbing and I did at one point earlier on call them and they came and stated it was fine there was no issue. Chris stated on the 12/18/23 phone call when he drug Dave into the speaker phone conversation "Dave it was her header, you have a problem with your header, Dave her header has probably warped over the last 6 years. Clearly putting Dave in a position that Dave didn't want to be in. He had 3 grown men on the other ended of the phone to make me feel like I was wrong for voicing my Concern about a door they installed and then didn't want to Do any business with me basically telling me to F*** OFF. But Chris said he no longer has the info/ pictures from when they came out before He asked me when they came out I asked him to pull his information he should still have in his system. That's when I was told to go elsewhere. This issue originated from SCI doors installing two large of a door for the space Very unprofessional owner and does not care about customer service and results to trying to be little his customers when you raise a concern Or if you stand up for yourself they will try to bully you. Chris said he's been doing this 38 years and never had a problem like this. This is hard to believe. read more

Sci repaired my broken garage spring. They got there and went straight to work. Very knowledgeable techs.

The gentleman that came to fix our door was very knowledgeable and courteous. He was very confident in his skills and made sure he did the job well and thoroughly. He wasted no time and cleaned up after himself. It was a great experience. read more

I had a senior moment, backed into.my garage door. Called SCI, office staff was very professional. Scheduled me for a Wednesday the technician came a day early, was polite, courteous and explained all he was doing. I recommend this company. read more

Our garage door would open but not close. It's very heavy so closing it manually wasn't feasible to wait very long for repair. I initially called a well-known garage repair company and the response to my call was very unprofessional and there would have been a 5-day wait for service. I had never heard of S.C.I., but due to urgency gave them a call. My call was answered in a professional and friendly manner and my concern was listened to and given the consideration I needed. A service call was scheduled for the next morning. As promised, Dave called when en route and showed up early. He listened to my explanation of the issue and how I'd so far tried to remedy the problem. He then got to work checking the many possibilities that could have caused the problem. He figured it out rather quickly, but didn't stop there. As he worked checking additional maintenance issues he explained what he was doing and how I could maintain the function of the door on a regular basis. I am extremely impressed with SCI from my initial contact through the completion of the job. Make them your first call! read more

Outstanding company. Great product, knowledgeable and professional crew. If you need an overhead door, these are the folks to see.

I recently had a garage door opener installed by SCI. The motor was installed ok, but when I came home at lunch, the workman told me I would need to supply an extension cord because the cord from the new motor wouldn't reach the outlet. I only had a two prong one but he jammed it on anyway and when I came home it was dangling off the new opener right in the middle of the garage and draped at neck level over to the outlet. Its probably not to code to even use an extension cord, especially an ungrounded one. He also didn't put a lightbulb in the opener. This is not necessary but its also not good service. I wouldn't have minded all of this I guess, if they had told me upfront it was kind of a DIY installation. They sent me a letter saying their tool boxes would only end up full of broken light bulbs and extension cords, like I was being demanding for wanting a functioning garage door opener. It didn't make sense, I mean who puts lightbulbs in their toolboxes? I'm thinking the guy found my house, so he must be able to find Fred Meyer. Don't use them unless you have the tools to finish the job yourself. read more