Being a small business owner, I am careful not to give quick bad reviews based on one bad experience, so I have waited a while and for a few experiences with them to post this. We were recommended to this dermatologist by our family physician. My husband had a mole that needed to be removed from his face, so I called them. Not once, but 3 days in a row. Never got through to a live person... was only able to leave a message, which I did. Never got a call back, even though my message was clear and concise. Finally reached a live person on my 4th and final attempt. The front desk staff seems extremely disorganized and poorly managed. No one seemed to know what they were doing and I was bounced around to several different staff members. I know more about insurances than they do!
It took a month to get in to see a doc, and after waiting for almost an hour, my husband was looked at for less than 5 minutes and was told that he would need to schedule with their surgeon, who is only there one day every other week. Ok, so we set up that appointment and he went. Mole removed. Sutures placed. Scar treatment (Mederma) recommended and out the door he went. Back to have sutures removed several days later. Everything healing nicely and thought we were done.
About six weeks later, the area suddenly becomes red, then darker and swollen. I called to see if they could take a quick peek and see what's going on. Finally got through after several attempts again. Again... lots of disorganization at the front desk. Lots of new people... seems like they have a high staff turnover and very few people seem to know what they are doing. I finally talked to someone that was somewhat competent and set up an appointment for next day (today). Again, hub had to wait almost 45 minutes to be seen (sitting in the waiting area, watching at least 8 other people come and go, and the front desk girls right in front of him, not offering him any indication of when he might be seen.) Finally was taken back. On the way to the back, the staff asked him if he has been massaging the area. Huh? The only post-op instructions were to come back for suture removal and to get some OTC Mederma. Nothing else. So here he is being given a hard time for not following the instructions that they failed to give him! So the doc (one he's never seen before) looked, gave him a shot of cortisone in the area and scheduled him with the surgeon for next week for a follow up check.
During today's check-up, the doc he saw was making small talk and asked him what he did for a living. When my husband told him we own an elective ultrasound facility, he stated that his nurses come to us when they are pregnant, then started bashing our business and stated that it was pointless for people to want to see their babies and find out what they are having when they can just wait until the birth. Huh? Ok... so we'll be sure to recommend to all of our friends just to use Clearasil for their acne instead of visiting a professional! If you can't say something nice, then just don't bother making small talk. Seriously, at least our office staff is professional, caring and attentive, and we are thorough in providing instruction!
There has to be a more professional dermatology practice around and I think we will seek one out for any future dermatology needs. This office really needs to become more organized, professional and caring. read more
