Lived here for two years, and I can honestly say this was the worst apartment complex I've ever…read morelived in.
The rent was outrageous for such a severely outdated apartment. To make matters worse, when it came time for our lease renewal, we were told our rent increase was to match "market prices." However, after we moved out, our exact unit was listed online for over $200 less per month than what we had been paying--even at the time we first signed our lease two years earlier. That made the explanation for the rent increase feel completely disingenuous.
The office communication was terrible from start to finish. I emailed multiple times asking for move-out instructions and never received a response. I called several times and never got a callback. We still moved out on our scheduled move-out date despite having to figure out the process ourselves. Then, around 4:30 p.m. the following day, I got a phone call asking if we had moved out. Yes...we did. After all of the unanswered emails and calls, that phone call perfectly summed up how disorganized the office was.
To make communication even worse, the office would sometimes lock its doors before the posted business hours, making it impossible to speak with someone in person. They also switched to an AI phone system that made it nearly impossible to reach an actual employee. Between the unanswered emails, ignored phone calls, early office closures, and AI phone system, getting a simple question answered became unnecessarily frustrating.
The maintenance staff was always friendly, and I genuinely feel bad for them because they seemed completely overwhelmed. Repairs that should have been simple would sometimes take days, making it seem like there just weren't enough people to keep up with the property. On more than one occasion, maintenance acknowledged that many of the appliances were outdated and due for replacement, but nothing was ever done about it. It was frustrating to hear the people doing the repairs recognize the problems while management continued to ignore them.
The apartment itself was in rough shape. The weatherstripping around the doors was completely worn out, allowing outside air to pour in year-round. This made it nearly impossible to regulate the temperature inside and caused our heating and cooling bills to skyrocket. The bathroom was another issue--the drywall literally started peeling apart, and instead of it being properly repaired, we ended up having to fix it ourselves.
The air conditioning was another huge issue. It ran practically 24/7 during the summer because it couldn't keep up, yet the apartment was still warm. We ended up paying higher electric bills just trying to make the place livable.
The roads throughout the complex were in terrible condition. Massive potholes went unfixed for nearly two years and were more than capable of damaging your car. On top of that, people parked in designated no-parking areas every single day, making it a maze to drive through. Management constantly threatened to tow vehicles, but in the entire two years we lived there, I never saw a single tow truck. The same cars continued parking there every day without consequence.
We also had an awful downstairs neighbor that we filed multiple complaints about, and they were either ignored or never addressed. At one point, she even attempted to carve her initials into our outdoor garbage bin. Nothing meaningful was ever done about it, despite multiple complaints.
Overall, this property charges premium prices while delivering outdated apartments, poor communication, neglected maintenance, and little enforcement of its own rules. The only positive thing I can say is that the maintenance staff was kind whenever they were able to help--they deserved much better support than they appeared to receive.
If I could give 0 stars, I would. Save yourself the frustration and look elsewhere.
