Do NOT deal with these people!!! I took my boat to them in October 2021 for Debbie and Jon…read moreStetzler to look at the seats i needed reupholstered,,, They both looked at seats we picked out swatches and Debbie told me $850.00. I told them to order the color swathes and i would come back with the seats in February /march to look at swatches and leave seats to be reupholstered,, .On Friday i took seats to them , we looked at swatches and i told them to order the material... , As i was leaving John- i man of few words- stops me and says that the cost will be $1450.00. i said we verbally agreed on 850.00 in October . He said its 1450.00 and i need half now to order material,, needless to say i took my seats and left. Im telling you all this cause i have zero doubt that the quoted price in October was 850. Not 1450. They are a bait and switch company , if you deal with them - and i hope you dont- get everything in writing!! Incidentally i found a company in Nazareth J and A Uphostery to do it for 500.00. So it did work out for me!!

I live in Norhtern Berks, I wanted somone local to fix a couch (arm padding + fabric), I called the…read more1st number on thier merchandiser ad, i talked with the wife, she seemed even put off about me asking questions, when i asked a 2nd time about getting an estimate, the line went dead. I called the 2nd number (apparently his cell). was nice enough when he thought the job was all his, asking me does he have the job. when I told him i wanted to know the cost first, he hung up on me. How can these people even be in business? I'll gladly find someone else, further away if need be. but i reccommend you never call this company

It went well with Rich and his helper. They did a great job o my rug a several pieces of…read morefurniture. I didn't even recognize the one stoop it looked so good. I'm so I'm I'mpressed I will be scheduling him for my living room. I'm sorry i didn't contract him sooner. Charlie T.

Called Kauffman's at 12 noon Thursday. My call was answered within 2 minutes after Rick read the…read morefirst word of my panic---"emergency". I told Rick about the whole situation --I spilled a whole plate of food down our flight of steps--you really don't need to know what was on the plate, but on the steps, it was nasty! I said do you think you could come asap as it's a mess. Rick said is today ok? I said, "absolutely, when do you think you could be here?". Rick said :" how's 15-30 minutes". Again I said "absolutely, thank you." They were here promptly and the team left it spotless. I've used Kauffman's several times and will continue to use them. They are a well-known family business which we are fortunate to have in the Reading, PA area. I thank you Rick and Kauffman's. As for value because it was an emergency, they were extremely fairly priced. Don't base your carpet cleaning on one bad review...call Kauffman's. No, I am not related to the business! You will love their service and expertise. They're the best that we've had and we've lived here for 40 years. They also clean grout which is my next call to a wonderful business.

My experience was similar to Chester's. The appearance of great customer service at the beginning…read moreof the experience and it degraded once I started understanding the underpinnings of how the company actually works. Customer service is lacking beyond the basics. Ambiance is an order house for Hunter Douglas products and that is their cash cow (Dan, the owner, touts that). The business seems to be knitted together by a Dad owner who is mostly AWOL and a younger generation that are working their respective positions with great liberty around family schedules which the customer is expected to work with. Dan is arrogant and other employees (his adult kids) take liberties beyond a sales relationship when in a client's home. As an example, they took pictures of the installations without asking my permission. Dan marveled at the "old fashion" wall phone I have in my kitchen and made a big deal about it by taking a picture. They took blinds and roman shades off my windows and without asking removed them from my home. I wanted to donate them to charity. For some, I asked them to return them and they did. There was a sense that they were overly comfortable in my home. I work from home and scheduled installations around my meeting calendar. Often, they'd come early or flex their schedule and it become a distraction to my workday. They didn't call first, just showed up. Ambiance re-did all of my window treatments as I was upgrading after being in my home for 25+ years. I could have gone to other vendors for a Hunter Douglas product but I wanted a higher end experience with design consultation. This is a family run business. I learned quickly that my design "consultant" actually is the book keeper. Did I feel deceived? Yes! With my original installations, they went ok - minor nicks to walls and my hardwood floors and a nice gash to a mahogany chair. It took multiple trips to get extension cords for a couple of wood blinds and the right color putty for door shutters. The last putty job - some holes were filled and others were not so it was a sloppy job. These were all minor annoyances. The company doesn't schedule installations until after the product is delivered to them. This delays the e2e process even more. I had 2 products that arrived broken and that wasn't identified until the day of installation - more delays! But, for my last order and installation which were shutters on French Doors - my experience was never fully resolved and the relationship degraded. I had to cut my losses and move on with a competitor company. In my last conversation with the "designer," she was not answering my questions with accurate information I had received by actually contacting Hunter Douglas. I was trying to logically walk through the journey for the French door shutters and basically laid out how what I paid for was not what was delivered and the job was not complete after 6 months. There was one excuse after another but no resolution. She accused me of being a bully. The last absolute lie was that the shutter style ordered, which matches the rest of my house, didn't come in the cut-out modification I needed. If that was true, what's the reason I wasn't told that before I ordered it? I actually sent material to Ambiance that Hunter Douglas sent me with a write up of my shutter style and a picture with the cut-out modification. This was proof that what I ordered was available but not delivered. That's when I contacted Hunter Douglas to file a complaint and wrote this review. Enough is enough! Stay away from this company!

This business has beautiful products. In addition their customer service is spectacular. I had a…read moreshade repaired there. They kept me updated on the progress which was appreciated. I was fortunate to have this service so close to home.

Madsen Upholstery reupholstered two antique dining room chairs for us, and we are so pleased with…read morethe outstanding job Tim and his great crew did! The fabric is gorgeous and durable, and the padding makes the chairs better than they ever were before. A wonderful experience beginning to end.

We needed to have our dining room chairs recovered after our cats destroyed the fabric. Tim did a…read morebeautiful job and helped us decide on the best fabric to use. We're very pleased and glad we invested in our chairs rather than buying new ones that wouldn't have been as nice.