One of my favourite websites (behind Yelp obviously) is Schuh. I get almost all my footwear from there, boots for the winder, sandals for the summer, trainers for the gym and even the wedges I wore to my wedding. One of my favourite things about that site is that you can buy some shoes online, get them delivered and if they do not fit, return them instore without having to faff about with posting it back as a return. So, I have to say, that the bulk of my experience in this shop is returning and swapping footwear. The staff in here are extremely helpful and polite. Even when it's pretty busy, they don't cut corners and try help you in whatever way they can. Once I lost a buckle of a pair of boots but I didn't just want a refund as I loved the boots, they tried to order a replacement buckle but it wasn't in stock so they said they'd refund me whatever it cost Timpsons to repair. In the end, Timpsons couldn't repair them without the buckle and I had to take the refund and buy the boots elsewhere but the point is Schuh were brilliant about it. read more