Very professional with a hint of humor. They are enjoyable to work with and help with any cleaning…read moreor pain you may be experiencing.

Great experience! Our previous dentist didn't accept our insurance anymore, so we searched and…read moresearched and was happy to find Dr. Brandon at Five Star Dental! Located in a strip mall off Potranco, parking was super easy.. especially for a 7am appointment lol Office was clean and modern...practice has been around for 5 years. The entire staff was fabulous! Tori was my hygienist and she was awesome. Kind, patient, caring, empathetic... she truly cared and wanted to make sure I was comfortable. She explained everything she was doing and always inquired if I had any questions or to let her know if I was uncomfortable. Bite x-rays were taken with a handheld x- ray gun and cleaning started with a sonic water machine, prior to manual cleaning with instruments. Love how technology has really stepped up these past few years. Met Dr. Brandon for my teeth exam. Very nice and professional. All these years of never having any dental issues or cavities... I succumbed to my first issue. After careful examination, a crack in one of my molars was diagnosed. A two appointment process was scheduled for application of a temporary crown , then three weeks after the final permanent crown. Crowns made are outsourced. Received my estimate at the front desk and all future appointments were made. Not looking forward to a crown, but I feel confident this experience is going to be ok. And received a little baggy containing a free toothbrush, and sample toothpaste with floss. Yay!!! My last dentist didn't offer that at all. Story to be continued......

Dr. Alston and her team were very easy to talk to. they put me at ease as I was nervous about the…read morewhole root canal process including a crown. They were very professional starting with the office manager, Marie, all the way to the technicians and root canal doctor to when the crown was placed. I especially liked Dr. Alston, I could clearly see she was highly trained, professional and fun to talk to. Patient Randy

Office Manager MARIE HOUGHTLING extremely disrespectful and unprofessional:…read more My insurance is United Concordia through Tricare. I was assigned here because they were in network. I called and was able to schedule an appointment quickly. I arrive for my appointment, get the scans/exam done and waiting for "the next steps" and bill breakdown. I wasn't 100% set on this place doing the work but wanted to see their quote and my options since we just moved here. I had Dr. Alston, her exam was quick and she was kind for the most part. The quote comes back and it's $1923 for everything. I was shocked and this other lady who I assumed was their billing said the specific crown I needed wasn't covered by insurance. I asked the quote for the crown my insurance covers and with a smart ass smirk she says "take the total and deduct $887.29". So they were wanting an extra $900 almost for a crown my insurance didn't cover that was essential. I told them I needed a minute to call my husband and insurance. United Concordia told me if it was absolutely necessary (like they claimed) they could make a note and submit to my insurance and they would almost certainly cover, but of course they didn't. They just want the extra money. I asked if they could do it with the crown my insurance covered since it they wouldn't claim it as essential and Dr. Alston said it's possibly but she basically said she personally wouldn't do the crown unless I got the fancy one(but they refused to submit the request to my insurance). My husband says we can get a second opinion if I'd like or otherwise he said to just let them fix it and he would pay the bill. But the situation felt off. Either way, their endo is only in on Tuesday and I told them Tuesday's wouldn't work for me. So I head to the front desk find the "billing lady" and ask her if the endo is at a different location on another day and I can go to that location. And she informs me I can get a referral to any in network endo it didn't have to be theirs. Then she informs me she can give me a referral to base dental. I was surprised, I thought it was only for service members but here they service dependents too. I asked "do you recommend them" to which she replied "I personally wouldn't. My husband got three crowns there and they didn't mold them it's just straight across. But since your husband is okay putting the cheapest material in your mouth it should be perfect for you" I later find out she's not billing she's the OFFICE MANAGER...MARIE HOUGHTLING. All because I didn't immediately give them $2k and wanted a second opinion on MY CARE. and I wanted to double check them with my insurance she proceeds to call my husband cheap. And she made sure to be real confident saying it super loud and condescending with a waiting room full of other patients. I went to the car completely in shock and had my husband go in to which she acted like she didn't say that, he requested she send my referral to base dental...it took her THREE weeks and about 5-6 phone calls from me for her to finally submit the referral. And no shocker she never did, she sent it to me and said she couldn't get ahold of them to submit the referral. After she emailed me my referral I was able to IMMEDIATELY call base dental and submit my referral within 15 minutes. So not only was she absolutely rude, disrespectful, and insulting she failed by refusing to do her job. Such an embarrassment to the brand name to be acting like this as a grown woman and office manager.

MySA Dental strikes again initial experience was outstanding but over time the office staff has…read morechanged so much that I need to call in to find out if my cap was ready to be placed. Since then it has only gotten worse the office personal do not follow through with patients requestasked to have the Office manager to call. Will bill your insurance to make sure they are paid without providing any services.

My family has all been here: cleanings, fillings, and a crown…read more The staff is extremely amicable! I've had nothing but great experiences. I had a crown done and haven't had a problem with it yet. Will post any updates if necessary.

Don't go here they don't know what they are doing. 2nd time trying to get some work done and they…read morehave to reschedule me. They don't call or send emails and wait until you show up to tell you to reschedule. They seem very dumb or slow.

I would rate it this a 0 starts but unfortunately I can't. I recently moved in the potranco area…read moreand was not going to drice 45 min to my previous dental. I made an appointment 2 times now the first 1 I had to leave because they took 2 hours before they called me. and the 2nd appointment no one opened the doors at 9am when the lobby states they opened. and I waited 15 min giving them the benefit of the doubt. they are also understaffed bc the staff didn't like working here from what I was informed....idk how their service is but if your concierge and punctuality isn't great I doubt the service would be.

Spent a substantial amount of money on a tooth with caps and x-rays with no results will not be…read moregoing back there again

My way or the high way approach to dental care. Was disappointed I. The care options offered by the…read moreoffice

We had a very disappointing experience with Bexar Orthodontists and Pediatric Dentists. When my…read moreson's braces were removed, we repeatedly expressed concerns that his overbite was still too pronounced, but the orthodontist assured us everything looked fine. We also felt our concerns were dismissed rather than carefully evaluated. During that visit, the orthodontist commented that my son has "luscious lips" and explained that the shape of his lips made his overbite appear more pronounced. We found that comment unprofessional and felt it distracted from addressing our legitimate concerns. After spending more than $5,000 on orthodontic treatment, it was frustrating to return less than a year later and be told that his overbite had become excessive and that he might need braces again. The orthodontist attributed the change to him not wearing his retainers after they were misplaced for about two months. However, this was the very same concern we had raised before his braces were removed, and at that time we were told everything looked fine. To make matters worse, I was charged a $100 missed appointment fee for an appointment I never confirmed. While I understand offices have cancellation policies and I will pay the fee, we were never made aware of this policy despite being patients for more than two years. Overall, this experience has left us with very little confidence in the care we received. We have decided to take our family's dental and orthodontic care elsewhere and cannot recommend this practice based on our experience.

I wish there were more stars to give...what a place! My son hates going to the dentist more than…read moreyour average kiddo and when I tell you the patience they have with him that he was smiling and so happy to be there...my son...happy at the dentist!!! Dentist is wonderful, office staff fantastic...Ms Julyssa is an absolute hero! She explained everything to my son, had him smiling ... I mean my mommy heart was so happy. Highly recommend!!!

The staff here are simply amazing! You can tell that they're very knowledgeable and experienced…read more They genuinely care about getting the job done correctly and in a timely manner. I wish I had known about this place sooner. They happily answered every one of my questions and made sure I understood what was going on. Best experience I've ever had at a dental office! I will definitely be back, don't see myself going anywhere else!

Very disappointing experience. We were never informed that a deep cleaning required a follow-up…read moreappointment after three months, so we were caught off guard when we found out later. Patients should be clearly informed about their treatment plans and any necessary follow-up care before leaving the office. On top of that, the staff has been rude, unhelpful, and lacking in customer service. Communication and professionalism go a long way, and unfortunately, neither has been demonstrated here. We expected much better and would not recommend this dental office based on our experience.

Professional - Friendly Environment…read more I had my braces even before I found SA Orthodontics and since I had it overseas I need to find a good place to continue and finished the treatment. I called several ortho places but SA Orthodontics stands out. The friendly voice and helpful attitude of the people I have talked to on the first time and everytime I will call is so consistent. It feels like they do really care and extend the mile just to help out. My first visit I spoke with Simone and Dr. Campbell, Simone explained the treatment plan and payment and Dr. Campbell provide the procedure and information about my teeth and braces. I had an issue with my insurance and I am glad that they still keep on helping me out and reaching out. Dr. Campbell check my teeth and the talk was so straight and brief, and I like it so much as I value so much of time. After following the pre treatment, I immediately came back to put my braces on, and that's where I met Edgar my Technician. He's really friendly and well coordinated with his movement and other AD and Dr. Campbell. Putting my braces on was easy and quick I guess. After putting it on, Edgar explains what will happen and when will I come back. This place is pretty perfect to be honest if you are looking for a place to do your braces, they are all welcoming and the vibes was not dull at all.

Was looking for an orthodontist close to my home and found this place.... Stopped by during normal…read moreworking hours and the door was locked.. Seen a woman sitting at the desk doing nothing so I called in to try to schedule a consultation and she answers and says that I'll need another cleaning from a dentist that they work with. Will never go back to the place

This was my second visit to 7 to 7 Dental and Orthodontics. I chose this dentist because it was…read moreconveniently located close to my home, they were very accommodating with making an appointment and knowledgeable about dealing with my dental insurance. The staff is amazing from the check-in and check out to the technicians and the dentist that I've seen. It's obvious that they focus on customer service because they are so polite and accommodating. I felt like they were honest and they weren't focused on upselling me with a sales pitch of unnecessary add ons after cleaning my teeth, which unfortunately has been my experience with other dentist in the area. I highly recommend them for the customer service and their focus on patient satisfaction.

BEWARE - This company is such a scam you can't even leave google reviews unless it's on Google…read moreMaps. I'll be posting my review at every location on Google as well as yelp until I can find an attorney or report them to the better business bureau. I've called more than 20 times trying to resolve a mistake their coordinator Julia messed up on. Jackie is the manager who I've spoke to numerous times but has never reached out to me. My senior father needed an emergency crown replacement and unfortunately this was the place we chose.The Alamo Ranch location to be exact. Not only did the dentist just not know what he was doing, we had to return SEVERAL times because the temporary crown kept falling out (I've had a crown before and my temp NEVER fell out). My Dad has Parkinson's so going back and forth several times was such an inconvenience. Julia gave us a quote and we signed on that amount - they even gave us a discount for paying it in advance. Well a year later - why are we getting a bill saying we owe almost $2000? I called them and no one had any answers for me. After I went in person is finally when I met Jackie and thought she would be professional and helpful. She found out that after insurance ran everything we still owed a balance because initially Julia quoted us for dental insurance coverage not knowing my Dad was clearly using Medicare because that was the insurance information we gave them. Jackie said she would follow up with her leaders and now we just received a bill from COLLECTIONS from a procedure that happened almost 2 years ago now. This establishment is exactly why I will never go to chain dental offices. And apparently they would rather scam customers than be honest.

The DDS office is so professional! All the latest tools of the trade are readily available. Highly…read moresuggest them!

VERY EXPENSIVE - ask for the cost BEFORE you have your work done. They don't tell you ahead of time…read moreand then it's sticker shock. They also don't tell you whether or not they take your insurance until after the procedure is done. They don't call you back and don't answer emails. Some of the front desk team is rude. Doctor was good as well as the hygienist but that doesn't make up for the rest!