These guys must sell drugs out of the back of their shop because they seriously don't care about business coming in the front. How they're in business of selling metal amazes me. I tried to get a quote on purchasing steel tubing and having it cut in very specific lengths. I started getting a feeling they were not customer service centric the first time I called and the attitude I felt from the sales lady. I explained the cuts that I needed (specific angles), was told it wasn't a problem and was told a certain set up fee and a per piece cut fee. When I came in to confirm and pay for the order, I was quoted differently (not much higher, but it's the principle that matters right?) and they would not honor what I was told over the phone. Honestly, I probably would have still paid the difference, but halfway through the conversation, I was told they didn't want to take the job. (Presumably because they have a much higher profit business of cutting crack in the back)
By the way, it's a little further away, but industrial metal supply did the whole job for me for about 20% less. Wish I went there first. read more