Our dog had an appt at Southgate animal hospital as her health had significantly deteriorated…read more After examination it was determined she was not going to live very long and would experience more and more pain as the days went on. We were torn up and planned on going to visit and say goodbye and the. One of us would go sit with her through the end while wearing a mask. They said no. Really? We were allowed to visit outside by our car but then they would take the dog and out her down with no family present. Covid or not, that's heartless. Knowing what we know we could have work a mask. Gloves, goggles, whatever it took. They have a back room we could have entered and exited through the side door to not come into contact with anyone. We took her and went to Riverview Animal hospital. They had no appointments available but stayed late to help us out and kept a back room available. They allowed up to 2 people to be in there with our dog. One of us went in. It's hard enough putting down a loved one, but to abandon them when they are hurting and afraid seems inhumane. Thanks Riverview for having a heart. It worked out better too. We took her to get chicken nuggets and sit in the sun and watch her kid at the park for a while, right next door. A stress free final hour. I've questioned some stuff before during visits but they definitely get 5 stars for compassion in a time of dire need. And we greatly appreciate the personalized card mailed to us.

Changes are already occurring as Riverview Animal Hospital is owned by a national private equity…read morefirm( owned by National Vet Associates which in turn is a division of JAB Holdings ). Most recent noticeable change is to not answer the phones when you call. Phone rings and rings and then you are asked to use their phone app or website to schedule or inquire about other things. I had to call literally three times on different days and finally left a pointed voice mail before someone called when I threatened to take my pet care elsewhere. You can leave a voicemail ( which I did ), and the voice mail may be answered days later as in my case. All this is obviously an effort to cut down on staff salaries and on the number of front office staff. When private equity takes over you can always expect higher costs, inferior service, and an overriding concern not for the health of your pet but to monetize the practice. PE is banking on the attachment of pet owners to their pets as a way to extract increasingly large sums of money from them by tacking on additional charges, raising fees, and so forth. Not just my opinion. Numerous articles written on the take over of veterinary care by PE across the country. FYI, Aspen Tree Animal Care in Durango is also owned by a PE firm. I'm moving my pet care to a non PE owned vet firm. I may use Riverview for emergencies as I am forced to---they appear to be the only clinic open after hours. Other than for that, they are not getting any more of my business. I've been a long term client and have spent thousands there on multiple dogs. Not any more. Wake up and see through the slick marketing and charade. Same applies to PE intrusion into human medicine. We all need to stand up.

I had to board my dogs and they needed a fecal and heartworm test done prior to boarding (it was an…read moreemergency type deal and I didn't have time to plan). They board elsewhere. Southpointe was the ONLY vet that could get me in next day. Their prior vet couldn't and wouldn't (I was looking for a new vet anyway). The staff were awesome. I didn't mind the booking deposit because it was applied toward my bill. My one dog is very vet aggressive. The vet was very patient with her and took the time with her to try and make her comfortable (didn't work but she tried). Dogs are normally on one type of heartworm preventative that the vet didn't have in stock. They wrote me a RX. No biggie. The reason I only gave 4 stars is because Chewy.com couldn't get a response from the vet office to verify the RX. The vet offers is on their online store. Not sure why they just didn't order it for me on auto ship...that would have been helpful. I had no clue they even had an online store... Would definitely recommend this vet clinic. From now on my dogs will be seen here

Ugh, I hate saying this. I need to find a new vet. We've used southpointe for 15 years. Loved them…read more The people are friendly, but it isn't the same care. The waiting room/parking lot is empty. Its different. If feels like a training facility with professional pricing.

very organized and very nice receptionist. I would recommend to everyone. Took great care of my…read morepuppy

When researching options to get vital medical care for our neighborhood stray, my first impression…read moreof the ultra organized process for getting animals neutered at Paws would be mechanical or impersonal. My experience was so far from this first impression. My husband and I found a stay kitty in our neighborhood right before the temperature was about to drop. We started calling him Mortimer (Morty for shorty). We didn't have the heart to put him out, but he had a pretty nasty respiratory infection, and we didn't know what else might be wrong, so we set him up in our breezeway and made some appointments. (Much longer story, cut to getting him neutered at Paws....) As soon as Morty's cold cleared up, I went through the phone request process with Paws as they are the most affordable and one of our other kitties was treated there before adoption. The call was easy, wait for 9am on Monday, make the call, wait for your turn, leave a message, and hope you were fast enough to get a call back to schedule for the next week. All of the standard stuff went the standard way, but we added on Combo Testing and Morty tested positive for both FIV and FeLV. I got a call on the day of his surgery to give me a heads up before I came to pick him up and my heart sank. I was grateful that we kept him quarantined from our other three cats, but we had him for a few weeks at this point and had grown very fond of his sweet and playful personality. I was visibly upset when I got there for pickup and the staff at Paws were so compassionate and helped me through the process of getting him the necessary confirmation tests to get him placement with a sanctuary for cats with FeLV. The wait for the sanctuary was difficult as every day Morty is with us he has grown on our hearts, but we got a call last week that he has a spot and we're driving him there tomorrow, just in time for Christmas! Thank you Paws, for having a huge heart for these animals and for the humans that do their best to keep them safe, warm, fed, and happy. For those concerned, Morty has a regressive (dormant) from of the virus and could not have passed it to our cats, but there was no guarantee that it wouldn't become active one day. He was never in the same room, let alone sharing food bowls, litter boxes, or grooming.

Dr Jutte and her staff are very kind and caring. It's not a money grab like the clinics being run…read moreby corporations. Taylor veterinary has been a Godsend for our family.

The staff at this clinic were extremely rude both on the phone and in person. When you're bringing…read moreyour pet in for care, that's already a stressful situation, and the last thing you need is to be treated with disrespect. Unfortunately, the communication from the staff was unprofessional and difficult to deal with. A veterinary office should show compassion and patience toward pet owners, especially when their pets need help. Based on this experience, I would not recommend this clinic.

The vet who has replaced Dr Hermann. Is both rude and condescending. Repeatedly badgering me with…read morequestions after letting her know I did not care to answer. I was there for vaccinations Update only. She became so angry that she was rough with my dog and the bordstella nasal vaccine did not even go where it was intended. She did not even finish the exam of her paw. I went to Dr Herman for many years. She definitely needs help either her people skills. It's unfortunate, because all of the office staff is excellent. Won't be returning.

Dr. Tina and all the beautiful staff are amazing, nothing they all cannot do .. I love them all…read morevery much and they are very special, kind, and loving individuals to all pets.. thanks so much for always being there for all,, God bless all,Beth

I am writing this review with a heavy heart, as my recent visit to with my injured puppy, Nigel,…read morewas one of the most traumatic experiences I have ever had at a veterinary office. We arrived in a state of emergency--Nigel was bleeding profusely, and both of us were covered in blood. Unfortunately, the initial experience at the front desk was deeply distressing. I was met with coldness and a focus on payment processing that felt completely disconnected from the urgent, life-threatening situation unfolding before them. In a moment of panic and trauma, that lack of empathy was incredibly painful. However, I feel it is vital to acknowledge the medical team that stepped in. Once we moved past the front desk, the level of care shifted entirely. I want to express my deepest gratitude to the veterinary assistants and to Dr. Wheet. Your genuine empathy, professional support, and kindness during such a horrific process were my only source of comfort. Dr. Wheet and the medical staff are the sole reason I am giving this clinic four stars. They provided the high-quality, compassionate care that Nigel--and any pet owner in crisis--deserves. I truly hope the administrative team takes this feedback to heart, because the front-of-house experience does not currently reflect the high standard of care provided by your doctors and assistants.

one of the receptionist was giving me dirty looks, even my nephew saw it. She made me wait forever…read moreto check out and when I asked her what's taking so long she went off on me called me trash twice and came around the desk like she wanted to fight. she would not stop talking so I was saying things back to her. the messed up part the manager was sitting right there and did nothing. I work in the medical field and if I dared to call a patient trash etc I would have lost my job but instead the patient is wrong and I am kicked out. So I guess it's ok for that office to call patients whatever and the doctors believed it was all my fault

Really disappointed, my dog and I are new here I've been trying to find him a primary vet. Every…read morevet I've tried has let us down. This facility seemed promising, with a field for your pets to wonder while they wait. When we show up for our appointment at 2:30pm the doors were locked. So we waited with the other two patients outside. Once the doors were unlocked we got checked in, while waiting the two ahead of us got called back, then a walk in got called back, then a regular got called back. We've been waiting 40 minutes to be seen past our appointment time. Once the duck got called back before us id had enough waiting with how anxious my boy was getting. Once it went on an hour wait and everyone got called back but us I decided to leave. Unfortunately this place only caters to regulars and emergency. They aren't the best to new clients at least from our experience.

This is the best vet hands down downriver. Not only are they the only vet nearby that takes exotic…read moreanimals, but they truly care and have the needed experience in handling them. I bring my chinchillas there. And today I had an emergency with one and they got me in last minute, handled her with such care, and made sure I was completely informed on everything from costs to her condition. She's already eating again and in much better spirits. They are so friendly and truly helpful. Five stars!

Here to update and change my review. What was reviewed before was the truth so there's no denied…read morethat. Had an 11am appointment today and took both my sweet orange kitties Leo and Zion in for their annual shots. I have to say that this place is the best as far as affordable pricing for 2 cats I'm impressed. I wanted to give them a second chance. This is the second time I've seen dr mani maheshwari and she's the best. Very nice professional thorough. Very kind toward me and my cats. Leo was very scared and upset that he was there and she had no problem doing everything she needed to do in his carrier as to not make the situation worse. This means a lot to me. The vet tech Shannon was amazing too! Thanks guys. My cats are doing very well because of you. Also note: dr maheshwari saved my cat Zion from an infection last yr in Dec and he's doing quite well! Thanks Dix. I will be back.

if I could give 0 stars I would, I called to confirm my appointment on the day of my appointment…read moreand the front d desk didn't even know how to look up the appointment after being on the phone for 15 minutes. She finally was able to confirm my appointment I did get there the facility was clean the front desk. Staff was very busy, but still was able to check me in. I waited one hour to be seen by a veterinarian who I would never in my life take my dog to see again. She was very rude and unapproachable. The veterinarian tech was very helpful and informative. this has a $25 for patient visit fee when I went to the front desk I was told that would not apply because that's only for patients who are being seen the first time and getting vaccinations where my was just getting a consultation and a check up and he was already up-to-date on all of his shots so the doctor did not approve the fee. Very unprofessional, if you're looking for someone to treat you like family then this is definitely not the place.

Stop being so money hungry. To charge $44.49 for an anal gland expression you should be ashamed of…read moreyourselves. You already charged $28.51 and now you're adding a $15.98 technician fee? Isn't that what the $28.51 is for; to pay the technician? I will NOT be back!

The business is really going downhill. One of the veterinarians left the practice, the hours are…read moredecreasing , and the services they provide are limited. I tried to schedule a standard test/procedure for my dogs and was told that was no longer offered. I had to find a new provider just to get basic care for my pets.

i've been going to Rossoni Animal Hospital for about 30 years or so, I've never had a problem with…read moreanything, Dr. Schollenberger is an excellent doctor! The staff that works there is also very friendly and I would definitely recommend Rossoni Animal hospital to anybody for their pets!!!

This is the BEST hospital ever ! Doctor is just Fantastic. He cares and provides caring calm…read moreatmosphere for your pet . He recently did surgery on Yoshi my baby Pug . I can't be more grateful for help He provided . Week later came for check up . Everything is great . Definitely will come again if I need help . Also all stuff is caring very nice and comforting. Thank you thank you thank you