I have had many years of experience with this daycare. I myself attended this KinderCare when I was little and when Debbie was first director. Now I have children, and my children attend KinderCare. I love Debbie, she is fantastic. Very easy to talk to, understanding, honest, she the ideal person to run the center. Even though I love her and her staff there have been some issues in the past. When my son attend this center when he was younger a member of the staff was fired like her first day for slapping my son on his hand. NO ONE should be putting their hands on my son. Of course Debbie did the right thing and fired her but the fact my son has to experience this was horrible. The second BIGGEST issue here is a staff member by the name of Ahoova. My daughter who attends, is a year old, and in the infant room. During the summer they have the air blasting on the babies. Every time I would pick up my daughter her legs and arms would be ice cold. So as any mom would do I bought a sweater for her. The minute Ahoova saw it she immediately told me SHE WASNT GOING TO PUT IT ON HER. Wait a minute, how is she going to tell me what she's going to do with my child? My daughter is freezing and she doesn't want to put it on her. So I then proceed to ask the other staff members there to please put on her sweater and they all did and gave me no problem and my daughter was just fine. She wasn't sweating or over heating. This is the problem, I don't understand how she gets away with telling her customers, which is me, that she's not going to do something I am asking her to do. So then today another issue. I am trusting this center with my 1 one year daughter I should NEVER have to experience this from a staff member there. My daughter just recently turned one (July 21, so that was 4 days ago) and not completely off bottles yet. Ahoova feels this isn't right and I should just cut her off cold turkey, which im not doing. And again I have that right because she is MY CHILD. So Ahoova started yelling, and I don't mean talking loudly or im over exaggerating, she was legit screaming at me. Again telling me she wasn't going to give my child her bottle. She is the ONLY staff member at this location who argues with me. I feel like I constantly have to justify myself to her about why I want her to do something for my child. I SHOULD NOT HAVE TO DO THIS. I told her its not her decision if I am asking her to do something for my child she has to. No questioned asked is she my child not hers she has no right to tell me no. Ahoova has been at this location for about over 20 years I think. She was there when I was a student and I am 28 years old now., and because of this I feel like she is burnt out. I genuinely feel like she hates being there. She has never given me a reason to feel like she truly enjoys being with the babies, or any age group for that matter. This staff member is horrible! No other words to describe her. No parent should ever be spoken to the way I was spoken to today, So If you're thinking about putting your child here I suggest you stay clear of Ahoova. She will try and tell you what she's going to with your child, and not respect your wishes at all, which is not right. Part of working at a daycare is also customer service and her customer service is HORRIBLE. I have contacted corporate office regarding my concerns with Ahoova.
However the rest of the staff is amazing! Hope is also in the infant room and shes WONDERFUL. Very friendly, great with the kids, and very helpful. Hope actually gives my daughter her bottles when she done with the Sippy cup. She did as I asked and gave me no problem with it. As well as Jen and the other staff members. I recommend this center 100 percent. I absolutely love the rest of the staff there. The other staff members and Debbie are the only reason why I am keeping my daughter at this location. read more