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    Schnucks Fairview Heights

    2.4 (16 reviews)
    ModerateGrocery
    Closed 6:00 am - 10:00 pm

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    21 days ago

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    3 years ago

    Never had any issues here. Easy grocery store and usually fully stocked. Decent hours.

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    Ruler Foods - Ruler e-gift card printed out.

    Ruler Foods

    3.6(7 reviews)
    0.7 mi

    One of the cashiers is quite unfriendly. I avoid her if possible. Too bad she works for the…read moreclosest to me.

    I liked Ruler grocery stores because they're part of the Kroger family but the Ruler store in…read moreFairview Heights Illinois was not a good experience. I went there on a weeknight, about an hour before it closed at 9 pm and it was very dirty and unorganized. It's a fairly new store so it should have been cleaner or better maintained. I understand that any store can be unorganized on certain days but wasn't impressed with how cluttered the store was, however, that wasn't the main issue I had. My main issue was with the store manager regarding an e-gift card I wanted to use. I purchased a $100 gift card for my aunt for Christmas 2024. She printed it out and used $66 of the card two months before I attempted to use the remaining balance. There was still around $34 balance. My aunt gave it to me to use the remaining balance. There shouldn't have been any issue when I tried to use the e-gift card. The card was not expired and being that my aunt used the same piece of paper just a couple months before, that has the code and card number and PIN on it, it was still good, but the store manager was rude and refused to honor it. I asked her if she could try scanning the e-gift card after my groceries were scanned but she declined and said that everything needed to be printed out where it says, "Redemption Instructions" and "Terms and Conditions." According to the manager, since it didn't have that information printed out, she refused to accept it. I told her that's irrelevant because it has the code, the card number and PIN but she just shook her head and told me she's not honoring it. I called customer service a few days later and the e-gift card is still good and should have been honored. I'm giving a 1-star review because of the manager's bad attitude towards me. I was nice to her, but she wasn't friendly to me. She was condescending towards me. I'll go back to the same Ruler again soon, knowing that the card is still good and attempt to use the remaining balance but most likely, I'm not going to bother with Ruler again because of one very rude manager. Ruler lost me as a customer because of a rude store manager. Had she been nicer and just tried to scan in the code to see if it worked, then most likely there wouldn't have been an issue.

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    Ruler Foods - Fairview Heights newest grocery store, Ruler Foods

    Fairview Heights newest grocery store, Ruler Foods

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    Sam's Club

    Sam's Club

    2.7(46 reviews)
    1.4 mi
    $$

    I do not like this Sam's Club as much as I used to like it. The last time I shopped there…read more(5/31/2025), I tried a home delivery. This was a bad idea. I waited around for the delivery in the time period I signed up for. The delivery never arrived. When I called customer service they said it had been delivered to the wrong address and they could not say where it was delivered and then the call was ended. When I called back I was told that the order was never picked up from the store to be delivered so I asked for the order to be cancelled. The next day I had to go to the club to pickup a birthday cake, I will say that I am overjoyed that they brought back the cookie cake. So out of curiosity I went to the area they keep the delivery orders to verify that it had been cancelled and it was not cancelled. Well since I was there and I did need the items, I went ahead and picked the order up myself. Unbelievable how badly this delivery service had been. I would steer clear of this option if I were you! One of my items was a salad and it seemed like they had left that out of refrigeration to await pickup. Do better Sam's. They should just cancel it or offer no delivery option near the hours nearest store closing like mine was. I'll be driving to Missouri to shop at Costco more from now on. They have top notch customer service and the food at their cafe is so much better without staff having attitude issues. Yes Sam's of O'Fallon, your cafe staff has an attitude problem. Nobody smiles and it seems like they hate being there. Plus the food - especially the hot dogs - is not as good as it has been in prior years. I hope management sees this review and makes the necessary adjustments.

    I came in to have tires installed through the tire and battery shop and was initially helped by an…read moreemployee named Heath. He was extremely polite, professional, and got me checked in quickly. I asked if I could watch the installation from outside the shop area, and he explained that as long as I stayed behind the chained-off area outside the garage, it was fine. He even allowed me to borrow a plastic chair so I could sit while watching, which I appreciated. About five minutes later, another employee named Henry approached me in a very aggressive and rude manner. Without first asking or speaking respectfully, he loudly said, "Aw nah man, you can't be sitting out here with that chair like that, it's going to get all wet." At the time, I was completely covered by the overhead shelter near the garage doors and it was not raining on the chair at all. Caught off guard by how I was approached, I responded, "Really?" Henry then replied, "Yeah, the others are just too scared to tell you," referring to his coworkers. He then took the chair away abruptly while walking off. As I responded "wow" in disbelief at how the situation was handled, he eventually said "sorry," which made it seem like he may have realized afterward that he had handled the interaction poorly. I want to make it clear that Heath was great throughout the process and represented excellent customer service. Unfortunately, the interaction with Henry left a very negative impression and completely changed the experience. As someone who had recently returned from deployment, I was disappointed to be treated in such an unnecessarily hostile and disrespectful manner over something that had already been approved by another employee. Overall, I hope this feedback is taken constructively so future customers are treated with more professionalism and respect.

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    Sam's Club
    Sam's Club
    Sam's Club

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    Schnucks Fairview Heights - grocery - Updated May 2026

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