Schneider's is a great discount saddlery / tackstore in the Cleveland area. Originally, it was my favorite go-to shop at QH Congress and mail catalog, but little did I know that they had a brick and morter in the Chagrin area. Schneider's has great tack, horse and equestrian supplies, clothing, saddles, boots, cowboy hats, etc. Both English and Westernwear. It's a must stop for local equestrians. Big shop and lots of sales. read more

This past year I have become heavily invested into horses and work at a rescue ranch. I placed an order in September for a helmet and it is now January. The helmet still has not arrived. During the order they had a promotion that if you spent so much you saved money so I added extra unneeded items to met this spend taking into account the helmet purchase. The helmet is now showing to not ship for yet another 6 months making it 9 months after the purchase date. The company thinks this is funny and just blames it on the manufacturer. That is not ok This company will opt stand behind their items sold and when things go wrong say tough luck it's not us. Other respected equestrians suppliers would cancel the entire order (including treats) as they could not fulfill their agreement at purchase but here it's just wait longer and longer This is a business where the customer does not matter just their money read more

A big shout out and thank you to Schneider's salary for making my life so much easier with the best Hay Slow feeder for my horses I have tried so many slow feeder and I love love the one I get from Schneider's , it's the best and you should give it a try . Very high-quality and easy to use. Thanks Again :) read more

BUYERS BEWARE!!! Do not fall for their GIMICK of a coupon and good price! You will regret it. This company is terribly slow to ship, and does not care if items go "missing" or undelivered. They will not help you! I just wasted almost $500 with them! This company is a complete joke! They offer items lower than other places but you get what you pay for in terms of customer service and time management of shipment. I ordered 2 sets of Scootboots that cost almost $500. The items took forever to process for shipping from Schneider's warehouse. They use FedEx extra which is the bottom of the barrel in shipping options. They have zero accountability in assuring that items will be delivered. Two weeks out from the order, the items are "lost in transit" somewhere though they say they are in my local area somewhere. FedEx says delayed due to "extreme weather" which is the biggest joke and lie the weather is just dandy. The most notable weather here in our area is a little wind otherwise sunny and 80 degrees out and the item shows it is in the connecting "sister" city to me which from my home is about 8 miles away. However, they will not deliver and will not let me come pick up. I asked to file a claim for a lost item. FedEx says I cannot do so, the shipper, Schneider's, has to do that. When I call Schneider's they say since the item is "not yet delivered" they cannot file a claim. Well if FedEx refuses to deliver it, there is no way for it to be delivered! It was supposed to be delivered 4 days ago and has been unnecessarily held in the local warehouse all this time. I will never order another item from Schneider's. They are terrible with customer service. They have terrible shipping services. They do not care about the customer. They want you to buy from them and bait customers in by offering discounts but it is a HUGE mistake! I am going to contact my credit card company and request a chargeback for the refusal to deliver, track, or open a lost items claim and hopefully get my money back. I should have ordered from Big Dee's like I had originally planned, but as a person on a budget I was duped by the offer of a discount! read more

I ordered a muck cart several months ago from Schneider's Saddlery. I received a call, telling me that their vendor was unable to fulfill the order, but they would do everything in their power to get one for me. In the meantime, they helped me with a couple of other items and send me laundry soap for blankets (free of charge) for my inconvenience. True to their word, they found a vendor, shipped my muck cart and followed up with a call and email. I love these folks. Makes me want to go out and buy a horse. Thank you so much for making me believe in great customer service. You are the best. read more

Excellent customer service at Schneider Saddlery! Bought a pair of Cavallo boots but they were too small. Service rep helped my thru the return process--very easy!!!!! read more

I ordered 2 blankets for a new OTTB. They came quickly and are definitely worth what I paid. Ordered a 3rd medium weight and it came just as fast. I thank you and my mare especially thanks you. read more

Going on 2 weeks and they still haven't shipping what I purchased. The blamed it on PayPal but I checked and it went though PayPal almost instantly. This is becoming common with shipping issues. Sadly this is the last time I will purchase from Schneiders. I understand this isn't Amazon but 2 weeks and it hasn't even been shipped is a bit much! read more

I ordered a 82'' fly sheet, but the belly band didn't fit around my horse (too tight). I called to inform and customer service shipped extenders at no additional cost. read more

Bought 2 leather halters that are awesome quality. Also ordered a name plate for 1 halter and the name was incorrect. Customer service was absolutely great to work with and got me a corrected name plate right away. read more

I have been shopping at sstack (Schneider's) for years. They are my "Go to" place for everything from grooming supplies to tack. Best selection and great customer service! read more

Very slow shipping. Prices aren't competitive if you do some comparative shopping. Customer service consistently terrible. They have been making the same excuses for years about their service saying they're working on improving. Avoid the frustration and shop elsewhere. read more

I had a situation with shipping and Karen in customer service went above and beyond to take care of me. I really appreciate that service so will look at your website before ordering anywhere else. Thank you for all your help! read more

Service. Was the best ever. Select Ed. Products. Person was very well informed. Which really helped in selecting. Products. Value. You. Was. Big. Hello. So satisfied. With. Purchase thank you so much for. Help read more

Good array of products. Good quality products. Good sales. They back their products, and are easy to work with. I recommend them 10/10!

I was skeptical at first because some of the reviews aren't great but I noticed these must be really old reviews probably with different management because I had excellent service here. Shipping was fine, its understandable and just common sense shipping is slower during the holidays. Customer service was able to answer all of my questions and it was nice talking to a real person. Prices were reasonable and I can't wait to receive my order, will definitely shop here again. read more

schneiders is amazing! super fast shipping and delivery, atmosphere of the store is wonderful, workers are very nice. we show the quarter horse circuit so there's always another something we need to buy, schneiders has great deals. definitely buy your stable blankets from here, they are the best. read more

They asked me to write a review so I did. Then I get a semi nasty response back from them saying I got free shipping and I didn't choose to pay for upgraded. So 10 days later....my blanket is due to arrive. 10 days to ship 1 blanket a few states away. It just left their warehouse and due to me in 2 days....imagine If they shipped it a few days after I ordered it, I would have had it 6 days ago. Whatever Schneiders...Ill remember next time that your regular shipping takes 10 days and order from Amazon who also does free shipping in 2 days. Appears my original review was also deleted by them....very unscrupulous business practice. read more

Schneider consistently delivers quality and value for the money! My horse blankets are the best; regardless of the weather my horses are protected in their turnout sheets and blankets. Thank you Schneider for quality and value! read more

Dependable, reliable and excellent customer service. Great communication... especially during hurricanes in FL., things out of their control and not, .Great prices. read more

High quality products that will last! Their blankets are the best and fit my quarter horses perfectly!

Always pleased with my purchase and great prices! Great variety of products too! Suggest you check them out

I love Schneider's Saddlery! They have a solid selection of quality equestrian items. I am a big fan of their horse sheets and blankets. Great storage and organizing item selection as well. They don't have a lot of color options for many things but some they do. read more

Been very happy with all the products I have gotten from Schneiders from fly sheets,saddles,treats and grooming products to a show set up tent. Everything I order arrives in a timely manner well packed and customer service has always been gracious read more

Schneider's Saddlery was able to resolve the frustration with my order in a very satisfactory way, I'm updating my review from 1 to 5.

I like the customer service at this place they're super nice I wish they were in California but it is what it is I just ordered there Hot water washing system I hope it works because the first one I got did not but they were great about replacing it. I ordered it before Christmas this is now mid April because they were back ordered twice that would be my only complaint but not sure that Snyders fault read more

Unfortunately, this WAS a great place to shop, but now has hit an all time low in staff quality. I was a long time customer 30 plus years and will never buy from them again. I have/had a charge account with them. When their online ordering site changed, somehow my account disappeared as an option of payment After wasting over an hour on the phone the first time , I was told their " web team " would look into it. I ended up ordering from another supplier. Fast forward , just gave them a second chance. Nope still not fixed and received the same " web team " will look into it. No need just close the account. Plenty of other companies out there. If I could give them a negative rating , it would be more fitting read more

So I ordered a blanket during the cyber Monday sale. The shipping was free as the blanket was $199. I looked on their website what the free shipping was and the website states that it will be DELIVERED within 7 to 10 business days. The item was in stock when I ordered it and for the past week is showing up in my account as in the warehouse and unavailable. I paid by Apple Pay so they got my money immediately when I ordered the blanket. I called customer service and they told me the item will not be SHIPPED for 7 to 10 business days! That is absolutely ridiculous! They told me I could not upgrade my shipping option. So if it takes them 7 to 10 business days to ship it and 7 to 10 business days to deliver it, I am looking at 20 business days which is roughly one month. Our cold weather in Florida will be over in a month and I won't need the blanket! Another reviewer said not to be lured by their sales gimmick and I wish I saw this BEFORE I ordered from them. I placed an order from Big Dee's 4 days after I placed the Schneiders order and I have already received it!!! Schneiders you can do better!! read more

I paid extra for ground shipping and order (hot water system with cart) arrived promptly with no damage. Unfortunately, most screws for the cart missing. I anticipated the screws would be sent but this not the case. instructed to send pics to customer service and the would forward to ware house. Disappointed as I needed quickly thus the extra money paid for shipping. read more

Love dealing with Schneiders, customer service is so much better then that "Big" place up the road. shipping is fast and reliable. They are very willing to help!! read more

First, they have good equipment for horses. My spouse likes their products so I attempt to give her gift certificates several times a year. Unfortunately, if you order the electronic certificates they do not go to your email. Not in the inbox, trash or junk folder. I takes a half dozen emails to get them to send an email with the certificate as an attachment. This has happened to me at least 3 times. I am currently trying to get them to resend one now. I suspect we have another 3 or 4 emails to go before I get the certificate. I STRONGLY recommend NOT using Schneider for certificates. They simply are incapable of completing the sale. read more

The service and direct help from customer service was great . Not going 5 stars due to the fact that I would prefer free return shipping if the items purchased didn't fit my horses. read more

Schneiders Saddlery is my go-to for all my horse show and horse care needs. They carry a wonderful assortment of products and ship quickly and economically. I appreciate their great customer service and ease of returning items that don't work out. 5 stars, across the board! read more

First and last order from Schneiders. While their product might be great their customer service leaves a lot to be desired. Actually, there is no customer service. Ordered a dog jacket, lovely product but ran large. Wanted to exchange it for a smaller size. I was surprised to find out that they don't exchange items, they prefer a return and reorder process. The problem with this is that I have already paid $9.99 for shipping and will have to pay another $9.99 for the return. Then, lucky me, I get to pay another $9.99 in shipping for the reorder. These folks just aren't interested in doing business online, so my recommendation is that you find someone who does, and who has a great product along with great customer service. Skip these guys. read more

Schneider Saddlery has the best customer service. They have quality products and great Horse blankets with warranties and very specific to your horse. Their blankets last and hold up in the worse weather! I have been using them for years read more

Outstanding Customer Service! I ordered a Contour Collar Extreme Turnout for my Haflinger. I did not like the way it fit around his neck. I called Customer Service and asked a few questions and they helped me find a great fitting blanket! The ArmorFlex Challenger VFree fit. Got the midweight and the sheet! I have the Challengers for my Miniatures also! Great blankets! They are well made! They even have a 5 year warranty Best out there! I only buy Schneiders! Thank you for making an outstanding product!!! read more

I will always seek equine products from Schneider Saddlery first. They have a fantastic amount of products to meet your needs. I especially love their selection of Amourflex turnout blankets. The coverage, fit, and durability can't be beat. Schneiders stands by its products with an amazing warranty. I recently ran into a defect in one of these blankets purchased a year ago. The seam came apart in a section unexpectedly. I called Schneiders and they located the details of my order. I didn't have to struggle to find proof of purchase. They asked me to send a photo from my phone. An hour later they were processing a return and sending me a replacement blanket. I don't have to return the defective blanket to them. I was amazed at how good their response was. The value of this product, warranty, and service was beyond compare. I love and stand by Schneiders! read more

Ordered an instahot2 . Won't work right out of the box . Told to call manufacturers . Manufacturer gives lessons on how to tear it apart and fix it .. still shuts off intermittently .. not useful at all . This company does not care , no return policy honored on a brand new out of box unit. BUYER BEWARE ! read more

I have been ordering on line from Schneider Saddlery for years and was so pleased to see them showing up live at horse shows!!! I visited their stores both in Vermont and at WEC. The service is great and their products are well made and reasonably priced. If they don't have it in stock, they will order it. Why pay a premium for a pair of spurs, a halter or new blanket? Don't - visit Schneider Saddlery instead. read more

I purchased three "waterproof turnout" sheets. Cost me like $250 each. Within 2-3 rains all of the waterproof-ness disappeared and my horses got soaked. I asked them to replace the first one that went "bad" as I thought it was just a fluke, but then that one failed also. I then asked for all of my money back (like almost $800 it was) and they only gave me store credit. I SO dont want to EVER do business with them again. Jerks. read more