Very rude receptionist. I caught CoVID, so I called to reschedule my appointment. Receptionist…read moretold me she will not reschedule again if I cancel again. I told her if she rather have me come in after tested positive? She hung up the phone on me. I am now weary of this office's covid policy. *** Updated reply to Lin Rawlinson Lin Chai, I am glad you replied to my post. I am concerned by your reply by below factors: 1. I rescheduled twice with you before I caught Co-VID due to my busy schedule. It was on my 3rd rescheduling when she told me I could not reschedule again. All my rescheduling with the exception of Co-VID was with ample notice (At least 2 weeks out). Concerns: Your clients are very busy people and when you are pompous to tell your client they cannot reschedule, it tells me your office is not customer focused nor you are a friendly office. Additionally, when it comes to public health safety, it raises concerns on your office's ability to provide a clean and safe environment for visiting clients. Requesting 1 day cancel notice from someone who just found out he caught COVID was not only illogical and unconcerning, it was downright irresponsible as an office that opens to the public. 2. Your receptionist was the one who hung up on me when I questioned your office policy on CoVID. Concerns: Placing public health safety for those who visits your office help build trust and shows care and respect to those who visits your office. For the reasons above, I did not choose your office. I was interviewing 2 other CPA offices that were friendly, professional, and understanding. I have since selected one of them. I hope you will review your office professionalism and health and safety protocol, but equally important, the honesty of the people in your office. It takes a lifetime to earn trust, but seconds to lose it.

Called and received their answering machine. Left a message for a return call and never received a…read morecall back.

It's that time of year again... when I remember why I no longer use Responsive…read more I'll keep this simple since most people won't read a long review: call someone else. There are plenty of solid tax professionals in Chandler - I know have learned. My experience with Responsive started well--good initial conversations and a strong first impression with Billy and the tax professional Irene. Unfortunately, that's where the positives ended. Follow-up was consistently poor. Communication only happened if I repeatedly chased them down, and even then it was excuse after excuse--office closures, travel, annual fishing trips, "I'll call you tomorrow"... "I'll call when we get back in the office"... which rarely happened. The breaking point: I paid them to set up my LLC, and they suggested that they be the Statutory Agent. (I agreed) A few months later, they quietly resigned as the agent through the Arizona Corporation Commission without any notice to me. No call. No email. No explanation--despite multiple attempts on my end to get answers. Even more confusing, they continued to handle my taxes afterward as if nothing happened. So weird. This review is long overdue. I'm still waiting on a refund for services that were effectively abandoned. If you value communication and accountability, I'd strongly recommend looking elsewhere. #ChandlerAZ #TaxPreparer #SmallBusinessTaxes #LLCArizona #Bookkeeping #TaxServices #ArizonaBusiness

Stay away from this Tax service!! The communication is zero and you'll have to request to talk…read morewith your CPA, otherwise drop off and pick up and figure it out for yourself! I had to call several times to find out if my taxes were completed. Then a few weeks afterwards I was notified by the IRS that my taxes were rejected, I called Marcy immediately to find out why and how best to rectify this and never spoke with her, it was handled with no communication, then to make things worse I received a bill from the IRS for nearly $1,000 because Marcy did a shitty job configuring my taxes. Plus, she's either not available or not in the office! They need to rename this place as Nonresponsive Tax and Accounting! I have no idea how Marcy retains any Clients!!!

A few years ago I was scouring the internet for last-minute tax help and came across Solved Tax…read more Despite the impending tax deadline and his busy schedule, Jessie Mullin picked up the phone and scheduled an appointment with me. He took the time to figure out a tax solution for my situation and, more importantly, to soothe my frazzled nerves. Since that time Jessie has helped me stay ahead of my taxes and he's been available and helpful for other questions that pop up. I'd trust him for any personal, self-employment, or other business tax or accounting advice. Not to mention he's just a super nice guy and a pleasure to work with. If you're seeking great tax or accounting help with a smile, look no further.

She was quick, intelligent and reasonable as to cost. I was extremely happy. I would recommend the…read moreservice

From the owner: Organizing your finances so you can spend your time doing what you do best!read more

Mark Brooks at Dean Johnson is a great CPA. He takes the time to explain the reasoning behind his…read morerecommendations. He is always checking to make sure you are on the same page and he prides himself on educating his clients. I would recommend Mark to any small business owner who wants the peace of mind you get when you know your returns are done right.

From the owner: Full Service Tax, Accounting, Bookkeeping - Personal, Business, Estate & Fiduciary, Business Entity…read moreSelection, QuickBooks setup, training & support, Divorce Financial/Tax Consulting; Construction, Medical, Technical Services, Real Estate Agents, Brokers & Investors, & HOAs; locally & family owned

Call for appointment Ashley was very helpful and as Crystal was very charming witty, the whole…read moreexperience was flawless and good. I highly recommend them.

I had to wait 4 weeks for my return to be completed. I called a few times and the receptionist…read more(name was April maybe) was snotty and obnoxious. When picking up the return, some woman in the other room was cursing. Couldn't wait to get out of there. I Just reviewed my return last night to plan for next year and someone else's return was mixed in with mine! I have to wonder was my information given to another person? Called a few times to let them know and got voicemail and finally gave up. Never again

Charley is the best! He is super knowledgeable and has saved us so much over the years with his tax…read moreexpertise. I highly recommend Charley and AllGood Accounting

Friendly, understanding and always patient are the virtues that Charley possesses that I admire…read more These characteristics along with respect and courtesy keep me returning for my business or personal income tax needs. A super guy!

I have been using Herb for my personal and business taxes for years! He is very organized and makes…read morethe process a breeze. He is a one man show with a very firendly receptionist. He always helps me find the deductions I forget and provides clients with a check list every year to make the tax season a whole lot easier.

I had an exceptional experience with Khristina, and I will continue to work with her in the future…read more She completed the work fast, answered all of my questions, and was very responsive. I would recommend her to anyone.

2nd year of using Kristina and her team for my taxes. Worth every penny, and since they saved me a…read morelot of those my appreciation is double. Thank you again you guys!