I have been going to the doctor/owner, Dr. Powell, for years. When I was in for my wellness check…read morethis month the doctor did not have a face mask on. I asked him to put one on or I would leave. He told me to leave. He wouldn't wear a mask during the covid-19 pandemic! I left and will never go back again. His staff is wonderful but I will not see a doctor who puts his patients at risk for the virus. Just like any business he is required to wear a mask. Can you imagine how many patients he is putting at risk? If you have the same problem with Dr. Powell please call the Muskegon Board of Health.

My husband and I have been parients of Dr Powell for around 10 years. We have never had more…read moreconfidence in a physician than we have in him, as he is caring and knowledgeable. He sits and listens to what you have to say and then thoroughly considers the best option(s) for you as an individual; to him and his staff, you are NOT a number and they truly do care.

Probably the worst experience one could have at a doctors office. Horrible office staff. Do not…read morerecommend this office what so ever!

I had one of the most negative experiences I've encountered at a medical practice. As someone who…read moreworks in a private counseling and psychiatry office, I am very familiar with standards of patient care--and I can confidently say that the way I was treated here fell far below those standards. I sought care for a hand injury that had been managed conservatively for several weeks under the guidance of providers at my workplace. When my symptoms failed to improve and began worsening, I was advised to seek further evaluation at this facility. Upon arrival, I clearly explained my situation, including the treatments I had already been consistently following (ice, heat, ibuprofen, and a brace for nerve-related pain), as well as my anxiety due to past medical trauma. Unfortunately, the provider largely disregarded this information. I was advised to continue the same course of treatment I had already been following for four weeks, despite my repeated explanation that my condition was worsening. My concerns were not meaningfully addressed, and no alternative plan was discussed until much later. When the nurse brought in a brace, I explained it was the same type I had already been using without relief. The nurse acknowledged this and relayed it to the provider. Only then--after it was clear I was upset--did the provider attempt to revisit my care plan. Additionally, I was deeply uncomfortable with the lack of privacy and professionalism prior to even being seen. I overheard conversations about my case at the nurses' station, just outside my exam room, in a manner that felt dismissive and inappropriate. This contributed to an already distressing experience, especially given that I had communicated my anxiety and past trauma. At no point did I feel genuinely heard or supported until I became visibly upset. Compassion, attentiveness, and respect should not be reactive--they should be the baseline of patient care. As someone who works in healthcare myself, particularly in the mental health field, I find this experience both disappointing and concerning. Patients deserve to be treated with dignity, empathy, and careful attention to their concerns--especially when they are in pain and seeking help.

i have been going to oam for 15 years i dont wait long to be…read moreseen,and Dr Shields is awesome ive been very pleased with my surgery and recovery The long wait times are a thing of the past