I want to start with the statement that my rating does not reflect on my particular doctor. I am…read morerating Heritage Health Alliance, not any specific doctor. HHA is a good practice, and I think they do an overall great job. One thing I really like is that their records are computerized and when I walk out, I have a printed order I can read instead of a hand-written order that I can't make sense of. The nurses are pleasant and do a great job listening as you explain why you're there. Even the wait isn't usually bad - my last doctor you could wait 1-1.5 hours after your appointment time to see the doctor - here, it's usually less than 15 minutes if they are running behind. My only real issue has been the office staff. The response is short sometimes and follow-through can be a little slow if you're trying to get ahold of your doctor by phone. It's not a big deal, but it can be really inconvenient. Net result, I highly recommend the practice and encourage you to check them out.

My sons appointment was at 4pm today. After waiting in the waiting room for 45 mins I get called…read moreback (mind you he is 6 months old and I had to hold him the entire time and he didn't like it) after I got back into the room we did the usual with the nurse. We were waiting for what seemed like forever until I went outside our room to find his doctor sitting there talking to another doctor cutting up and said she'd be in in a minute. Which turned out to be 15 minutes. We were not seen by his actual doctor until 5:40. After she finally came into the room she was very rude to me about the questions I had and half of them were left unanswered. We were her last appointment and she rushed out of the room for the nurses to come in and give him his shots. We were hardly with her for 15 mins. This was the second appointment we have had with her and honestly I'm not sure we will even go back. We were there for a total for 2 hours just for a routine check up. The nurses and girls at the front desk were great, the doctor Rebecca Koehl was not. Very unhappy.

I have been seeing Dr. Jarrett as my physician since I was 5 years old. When I developed high blood…read morepressure in my teens, he put me on a regimen that kept it under control. Diagnosed as a diabetic in my late 20s, I required insulin, and he took me through all of the steps and treatment. My diabetes is now very well controlled. He has always steered me in the right direction, and even when I had little money, he was there to help. I trust him with my life.

this doctors office is horrible. dr jeff jarrett is a complete piece of garbage like every last…read moreperson that works for him. receptionist try to offer medical advice like they are doctors. they dont return phone calls they pick who they want to make appointments for and dont give the doctor messages when you leave them. if you are ready to die then this is the place for you.

Ms. Houser demonstrates a lack of empathy for patients with Mental Health conditions. Ms. Houser…read moretold me that I should "get over" what happened to me. Ms. Houser would benefit from training in continuity of care. My primary doctor and I had a treatment plan that we had been executing for four years. Ms. Houser wanted to change that without having spoken to me. That is the opposite of continuity of care. Ms. Houser would also benefit from re-training as a medical care provider. In my brief interaction with her, she ruined the reputation of the family practice I had been attending for more than 15 years. It is unfortunate that my primary doctor retired. Even though Ms. Houser works in the same office, she did not review the previous doctor's lengthy history of managing my mental health condition. Seek medical help from another professional. Ms. Houser does not have the empathy to be in medicine.

Dr Reyes is a great doctor. Very caring. She listens and makes sure you are taken care of. She…read morewants to make going to the doctor a positive experience. I always got answers quickly. The office is very nice and her staff is great.