That was the worst experience ever they need to now how to talk to adhd children Wotg severe…read morelearning disability. They scolded him saying how aweful he was brushing and he has braces. I work in medical field being a bully is not how it is Done

I am a parent of 26 month fraternal twins. Every appointment (medical, dental, etc.) is an ordeal…read more Similar to herding cats. Yesterday they were in a particularly ornery mood. Pauline at the front desk was awesome. She cheerful and funny, successfully getting my often moody son to smile and his entire demeanor changed. I was very glad that I had an advocate against the willfulness of twins with attitudes. I recommend Dr Rotter and this dental practice to anyone with little children.

We've been coming here for 10 years and love Dr. Torres. Unfortunately, the front staff have been…read morelackluster and the most recent visit has pushed us to find another orthopedic dentist. I was called and told by the receptionist that my kids were due for their checkup. I should have checked my calendar cause it didn't seem like it had been 6 months already, so I asked if it had, and she said yes, they were on the list. I asked her to see if there was availability for both of my kids at the same time. She gave me a date of 2 days later, first thing in the morning. We arrived with 4 other families, all there for the same time slot when there's only 2 doctors. I waited 20 minutes and noticed the 2 front office people looking at some information and going back and forth, then they called me up. I was told they made a mistake and it was too early for my kids' checkups. They weren't due for another month. We have to drive about 25 minutes to get to Kids World Pediatric Dentistry. It was a weekday morning; I'm missing meetings, my kids were missing testing, all to take a long drive and be told they weren't going to be seen because they didn't do their do diligence and check insurance information prior to appointments. She gave me a very ungenuine apology. Needless to say, I was very frustrated. I calmly but sternly let her know we wouldn't be retuning. Dr. Torres and the office manager should review their front of the office processes and training. Also, take into consideration other people's schedules. Maybe not set up 5 appointments all at the same time slot, just to keep 3 of those waiting unnecessarily.

Made an appointment 1 week prior. We were first one to arrive. We were not in the list. Front…read moreoffice didn't verify insurance prior to our appointment. Sat in waiting room for about 35 minutes. Needless to say we took first appointment so my kid can catch up to school. When they finally called us in first thing they did was polish my Kid's teeth, without cleaning it first or seen by the Doctor. After the Doc saw her she said no need for cleaning. That's a surprise because i know I saw some tartar build up. This is the first on all dental appointments that she ever had no need for cleaning, it's been 6 months. I asked her she said she doesn't have anything to clean. I know I'm not a Dentist but I'm a Mom and I know my kid's tooth brushing habits. I also didn't appreciate the Doc's demeanour when I expressed concerns of no teeth cleaning. Made appointments after the appointment to give them another chance, by the way this is our first appointment. Check this out! They asked for $100 deposit for the next appointment, before services were rendered. That sealed the coffin for me. This is the worst dental appointment for us. Cancelled appointments and ask for a refund. Oh by the way office manager called me about the refund . She didn't solicit why we cancelled appointment. More concern with the money than the services. I also emphasized to her that they better not charge my insurance cleaning fee. Polishing is not cleaning! It's really too bad because I was looking forward to doing business with this Dental office because their location is convenient for us. Business practices are bad. We won't be coming back and I don't recommend this Dental Office.

My 4 week old had to get his tongue and upper lip released, I was super nervous about the whole…read moreprocedure but Dr. Susie and staff assistant Tiffani did an amazing job at calming all of my nerves. No joke when I say Tiffani and another staff member spent possibly an hour explaining the procedure and answering all my questions! Would definitely recommend to anyone they are super informative and have great patient care!

Dr. Susie and her team are one of the best in San Antonio. We have been coming to her office(s) -…read moreshe also has a location by the Dominion - as soon as the kids had teeth. I cannot express enough how much patience and compassion she has for the kids and their teeth. She is awesome! If you have kids who have a fear of dentists....this is the place to go. You walk into a "jungle"....really, a jungle decorated waiting room, complete with movies, video games, playsets.....everything to keep your kids' minds off of what they went to the dentist in the first place.....Everyone there are truly amazing.... Wish they had "adult" versions of this....like, maybe a salon for women while they wait..... ;-)

My kids had a great experience. Dr. Mani is very nice and the office is amazing. My kid left the…read moreappointment saying, "That was awesome!" How long has it been since anyone said that about doing to the dentist? My younger kid asked if she could go back the next day. Excellent facility and top notch staff. My kids give it two thumbs up!

They double book in the afternoons. I get my kid out of school and wait in waiting room for 30…read moreminutes for them to say they are too busy and just reschedule for tomorrow. Total waste of time! They are so busy, that they don't care about losing a customer or 2.

Treetop is the best dental office In NB! They are knowledgeable and genuinely care for their…read morepatients. Dr. Brandon is excellent and Nicole is the best hygienist NB has to offer !!

Treetop is always amazing. Dr. Brandon is awesome and super knowledgeable. My kids love both him as…read morewell as literally every single staff member. They're always just so patient and kind and always so pleasant in every interaction. When we first started going here, we had to have quite a few procedures done and all went perfectly every step of the way. Any time we have questions, they are always answered super thoroughly and not rushed, which is super helpful. The office is also super kid friendly with things for them to play with and keep them entertained and it's always super clean. We also have never had to wait past our appointment time and we've been here for years. Highly recommend in literally all aspects!

I cannot say enough about this place I had been going here for years and decided to try a new place…read morewho wanted to sedate my child six different times for 6 cavities that I was told my child does not have at this place thank God I did not let them torture my daughter at the other place. GREAT STAFF ALL but a special thanks to I know I'm probably spelling this wrong but she told my daughter it was okay to call her this Helos (OLAF) SHES AMAZING. Explained everything to my nine-year-old to the point where she understood and was not nervous at all took extra time with her she even got a popsicle at the end no bad experiences from this dentist at all which is a plus when it comes to a child.THANK YOU ALL SO MUCH!!!See you next time.

No parent should be comfortable using this dentist's office. My son went in to extract a baby tooth…read moreand the dentist on call said that he would make an appointment to seal my child's teeth and put him UNDER anesthesia in two weeks to extract the small tooth which is NOT attached to any root. He said he was going to gas my son and put him under, because pulling the baby tooth would be too traumatic for my son. He said this in front of my very sensitive son and my wife. I am a middle school teacher, with training in childhood trauma and I have worked with CPS and as a trauma team liason and this doctor had the audacity to imply that my wife and myself were trying to traumatize our child, in front of our child. Worse, to try and guilt us as parents into allowing A TRAUMATIC AND UNNECESSARY PROCEDURE ON OUR INNOCENT CHILD, so they could justify billing us more. I wonder how many childhood psychology degrees are on the walls in this office? The LAST thing you do is tell a child that they are traumatized if you are unqualified to do so. Certainly though, the staff lacks manners and common decency. If you want to scar your children and have your basic parenting questioned so that these people can use your child like a walking dollar sign, please, take your child here. IF, however, you care about the healthy and wholesome development of your child NEVER take your child here. They clearly do not care about you OR your kids.

This is a ZERO STAR: I normally DO NOT post reviews, but I wanted to share my experience with…read moreRafael, the office manager/owner, on Friday, 12/6/2024. STAY AWAY from this place. I strongly advise avoiding this dental office due to unprofessionalism and unethical billing practices. This was my second time bringing my girls here, and it WILL BE the last. I waited over 30 minutes after my appointment for Rafael to speak with me about the balance on my account. I work hard to provide for my family, and being blindsided with an outstanding balance six months after their initial treatment was unacceptable. The office never contacted me about the issue, and instead of taking responsibility for their failure to communicate, Rafael claimed it was my responsibility to track insurance claims and balance was no big deal. Rather than him addressing their clear lack of professionalism, he told me it was my responsibility and "find another dentist." Instead of resolving the issue, this dismissive and unprofessional response shows his priority to avoid accountability over ensuring his clients are treated with respect and fairness. Billing transparency and clear communication are basic expectations in any healthcare setting, and this office has failed miserably on both counts. If you value honesty, professionalism, and reliable dental care, I would highly recommend staying FAR AWAY from this place and find a more ethical and client-centered practice. This experience was frustrating, disappointing, and entirely avoidable, and I hope no one else endures such poor treatment.

No customer service, charges you before the service is done, doesn't give you and itemized bill,…read moredoes not give topical anesthetic. I never go back.

My daughter has been coming to this dentist office since she was 6 months old! Everyone is so…read morefriendly. They have lots of things for kids of all ages to do while waiting to see the dentist. They take a picture every time you go in and put it on a little card. They give us a tooth brush and tooth paste every visit. Dr Ana's is a very nice and friendly dentist! Everyone who works here has never been rude and are always smiles ! The communication is also very good! Kiddos also always get a little prize after every visit ! Highly recommend!! If your kids have superior insurance they should come here

You will not be seen until 30-45 minutes past your scheduled appointment time. It is also very…read morerushed so, even though my son has gone here since he was old enough, he's terrified of the dentist and he's never seen the provider twice. They also failed to tell me that my insurance was not in network, which previously it was, and my bill was over $200 more to which the manager was apathetic and tried to explain it. You can't explain away the lack of training and due diligence of front office staff. I would have cancelled the visit if I knew I was now out of network because there are plenty who are covered by the insurance that I pay for. 0 stars, the experience for the kids is crap and then you pay $$$ for that.

Best of the best! So amazing with the boys and made them feel very comfortable and always…read morecommunicated about every step throughout the visit, and talked to the boys in a way that they could understand. Very kind, respectful, and dedicated.

THERE computers dont work, they take forever like i dont wanna be at the dentist all day. the…read morepeople are nice

After reading mixed reviews regarding The Dentist for Kids dental practice, I'm here to report that…read moreour experiences have been nothing short of amazing! The reviews that caused me hesitation were pertaining to concerns of recommendations for unecesarry work. In the year and a half that my daughter didn't see the dentist we had more cavities creep up than I thought was possible, so initially I was skeptical of the proposed treatment plan. I ended up getting two treatment plan opinions. Both very similar in their recommendations. I'm writing this after our 3rd visit. Dr. Gurr is phenomenal! Each and every time we've received the same wonderful level of service. The entire office is incredibly efficient. As a very busy mom and professional who thrives on top notch customer service and process efficiency, their practice met all my expectations. We've never waited longer than 10 minutes. I always get a sense that everyone in the office is communicating up and down stream. They're so hospitable too! Speaking of, everyone in the front office is always friendly and kind. They all seem very busy, but they've never failed to offer water or coffee. Small gestures that make the customer experience a little more special. Our patient experience from beginning to end has been a 10/10! If you're looking for a new pediatric dentist, I highly recommend Dr. Gurr and his staff.

Everyone here is amazing. I have two kids that get scared of dental procedures but everyone is…read moretrained to really make my kids feel better and willing to do the dental procedures they need. They're so friendly and reassure me as well. My only regret is I wasted years trying to get them to go to a dental office that did not speak to them and inspire them to be willing to be brave as the office here does.