Working with the company started off well, but then I had to cancel my services through them…read moreunexpectedly. Maria seemd to be forthcoming and said she would provide a refund/ confirmation after I cancelled in June. I have yet to receive my money back and have been ignored since trying to reach out and resolve the issue.

My husband and I needed help unloading the heavier items in our 26ft U-Haul Truck, we requested for…read moreWilson Interprice Moving Helpers through Uhaul last minute. Luckily, they were able to come out as soon as they could after driving a hour and half from Ohio. Maria, called us immediately after the request was made and stayed in contact with me the entire time Via text. Once they arrived, they got to work immediately and got everything inside our apartment in less than an hour. They put everything where we wanted it and didn't break anything. We will definitely be requesting them again when we move into a house.

I will never go to nor recommend to anyone to use U-Haul services again. They can thank Tenicia…read moreEllis for that!!! reference #5006203 her customer service was completely horrendous and distasteful on top of this was the most unorganized one I ever been to and they don't have the supply and demand to accommodate their guest. While they keep pushing the post in reserve online line crap. Never again!!

Was scammed for fraudulent charges at this location. Truck was unsafe and leaking. Do not go here.read more

When they say you have a "reservation for a truck" its actually only a chance at a truck. Zero…read moreStars. I reserved a truck 1 month in advance of my move date, movers, contracts all lined up on a house I was closing out of. ONE HOUR before I was supposed to pick up the truck I got a call saying there was no truck. Penske does not give a flying fiddle about their customers. Enterprise truck rental saved the day. Don't waste another second dealing with these non-professionals, go to Enterprise right now.

We had put down a deposit for a truck rental 5 days ahead of time. We showed up and there was no…read moretruck accolade. They did nothing to hold up their end of the bargain. This is a fucking terrible way to run a business.

The UHaul truck itself was fine. It's the service at this location that was the issue…read more We rented on the weekend (Friday afternoon for 48 hours.) But we had to pay for 72.... here's what happened.... My husband picked up the truck and the salesman never explained about the drop-box option for after hours. On Sunday, when we finished at 3pm, the store had already closed at 1pm. (The store front is behind gates and the truck lot is across the street from the store.) My husband was told to leave the keys under inside the truck by another customer but he said that would be a bad idea given the location. So he had no way to deliver the truck and the store owner/mgr refused to give him a break and charged us the additional $50 ($30/day + $15 insurance + 3 miles back and forth to our home for safe storing of the truck). I can understand that we would pay the miles for that, but not the other charges. He wouldn't budge on this ... craZy. I mean, advise your customers how to return a rental if you're going to be closed when the customer will be returning the truck, ESPECIALLY if you're store hours are silly early as 1pm on a weekend. And if you forgot to do that, be a stand-up guy and waive that extra day rental cost. Or even offer to split it... offer something. It's not like ppl rent moving vans often enough that they should be expected to know these things AND that you're going to close suPer early!!

Waited at the counter to inquire about storage units. I was told to wait as there was only one…read moreemployee working at the time. Then multiple people came in after me were then served. when asked if I could be served, They asked what I was looking for I told them the type of unit I was interested in to which they replied they don't have them available. So instead of quickly cross referencing my question with their system they made me wait 3 hours!! Servicing multiple people that came in after me just tell me they didn't have what I needed. Poor customer service. I will not be using their services and I advise whoever reading this to do the same.

As the previous reviewer stated, John is the consummate professional. Friendly, outgoing, and…read moreinteresting...and has a keen eye for what you really need. U-haul is lucky to have him, and so are we.

Best place to get a U-Haul from. Staff was friendly and understanding since I am new to U-Haul's in…read moregeneral. They told me everything I needed to know and I barely even had questions left haha. I am usually nervous about asking questions but they made me feel welcomed and cared about. I tell all my friends about this place whenever they need a U-Haul and they always come back happy.

This was the worst customer service experience renting anything. The owner Jefferey was completely…read moreunprofessional handling this situation. He incorrectly double charged me. Then continued to denied a refund time and time again. Making a bigger hassle over something so minor. Placing blame everywhere else but just not on solution. Back and forth over $4.39. After returning to the store. I was told by the owner "it's not worth my time" and "I've got better things to do" Obviously, it means something to me if I've gone through all of this hassle for it. That was honestly the point where I lost my cool at bit. This owner did absolutely nothing to try and remedy the situation at every turn. Except push blame on the bank & push me to customer service after returning. My time & where I spend my money matters. And so does anyone else that reads this review. We all deserve great customer service when spending our hard earned money anywhere. No matter the amount. The issue was finally resolved by U-Haul Corporate Customer Service. I do not recommend renting with this owner. I definitely feel he didn't care about my issue.