After taking my dog to Scenthound of Aiken she developed a bacterial skin infection from improper cleaning of tools in between dogs. They also gave her the wrong haircut the last time (they pretty much shaved my German shepherd when she was suppose to have all over longest cut!) and never ever Apologized for their mistake! IT has cost me over $450 in vet bills, antibiotics for my dog for 3 weeks plus she needs bathes 2times a week in medicated shampoo and the only place the dog goes is my house and there facility. The manager accepted NO responsibility for their mistakes today she became very hateful with me. I'm so way past angry at this point. Scenthound not only refused my dog services after THEY made an appointment error because I wrote down the time and date yesterday when I spoke to appointment person. At the very least they should have offered to reschedule my dog tomorrow but The manager there was SO very rude to me today and absolutely refused to let me speak to the OWNER of the scenthound in Aiken SC to resolve this issue and my dog is SUFFERING now because she needed the medicated bathes started today and needed it continued twice a week for 6 weeks SO I'm disabled on a walker and unable to bath a 90pound dog. And they still are going to charge my card for services because of an 30 day cancellation policy for the next 30 days! even though I haven't been there in 2 weeks and it's the most unprofessional place, the dogs are treated like an assembly line and they constantly overbook then refuse to wash my dog because I was 15 minutes early to the appointment when they said I was 45 minutes late. Im a human being it is a struggle daily for me to get the dog to the groomers anyway and for them to treat me like I'm not a human being it turns my stomach anymore. I'm so sick of companies taking money and not performing anything to get the money and it's wrong on all levels. I hope the owner at Scenthound reads this and at least attempts to resolve these issues because the person in charge today is a completely hateful person who doesn't need to be in customer service or behind a computer scheduling. read more