Tom was wonderful. He showed up as promised. He got the mower working in less than 5 minutes…read more Determined that the snowblower needed a new carburetor, ordered it on Amazon using my phone and account ( with my permission of course). Came back and installed it. Then got my riding mower running. He charged a very reasonable amount especially considering he doesn't live in Rockford Overall I would recommend him with no reservations.

Cleaned Carb on Troy Bilt 2420. Changed oil. Using Ethanol Free Gas now. Came next day noon. Very…read morereasonable price. Call him. Running Great!!!!

I had 3 knives and one pair of kitchen shears sharpened. They all turned out wonderful. This was…read moredone quickly, and the process could not have been easier. Highly recommend this business!

Absolutely the best people around!! Both Diane and Patch are very hard workers!! They have an…read moreexemplary work ethic Hands down! Everything we drop off is done in a timely manner and exceeds our expectations! Knives are crazy sharp, scissors are great. Chainsaw chains, band saw blades, lawn mower blades, hedge clippers, hand clippers never worked better. Orchard tools. They know their business and willing to tell you if it's junk! Been going for years and will continue to do so. They repair small engines, chain saws, lawn mowers, riding lawn mowers, snowblowers, the list goes on.

Came out to my house to tune up my snow blower. He adjusted my shifter, changed my oil, spark…read moreplugs, and replaced some sheer pins for me back in October for about $150.00. He was on time. In and out in 25 min. I have used my snowblower 3x so far and my shifter works like a charm after not working the best for years. The fact that he came to my house was essential for me. I didn't have to worry about trying to lift a 2 stage snowblower into my car.

If I could leave 0 stars I would. We needed our riding lawn mower repaired so we asked someone to…read morecome out and take a look. At first we didn't think anyone would be home and they told us to just leave the mower out and they'd fix it. REMEMBER THIS, they would have had to call us eventually to tell us it was repaired or ask what was wrong in the first place. My grandparents were the only ones home so they answered when the technician arrived. They are from another country, English is not their first language. They tried their best to explain what was wrong but didn't get the message across, my mother was at work but was available to call and translate for the technician but he REFUSED. My grandma ended up calling her herself and held the phone up to explain what was wrong, (the mower wouldn't start) a back and forth argument ensued about how my grandparents told him one thing and my mom was telling him another. And eventually he ended up spraying starting fluid and charging $120 for it and leaving. My mother later decided to text the company and let them know their technician was extremely rude and unprofessional about the entire situation. Just know if you are a US citizen that speaks English as a second language YOU ARE NOT A VALUED CUSTOMER HERE. We offered a way to remediate the situation and you refused and argued, that's on you not us. Do better. In the texts he mentions we should have been onsite and that they can't do the job if they can't communicate with us, yet they tell us to leave the mower outside when nobody is home? That doesn't add up, which do you want? If anyone takes the time to read this just know I'm not making this review because my feelings were hurt, I'm making this review because people deserve to know the kind of service they're paying for. This company's lack of professionalism, blatant disregard for customer communication, and discriminatory attitude toward non-native English speakers is unacceptable. Businesses that operate with such poor standards and hostility toward their customers should not be rewarded with your hard-earned money. Take your business elsewhere--somewhere that values all customers equally and treats them with the respect they deserve.

My brother lives in our home. Planted a garden and found a really nice, small rototiller to…read moremaintain the rows. It wasn't working great and he took it to Grove Outdoor Power. In the past they have been great to repair our chainsaw blades. However they have had this tiller for 6 months. They continually said, come tomorrow, we will have it done. In trust, he would go there to pick it up. Never done. Unfortunately, he passed away July 3rd. I went there mid July and they promised I could pick it up the next day. So now it's 6 months later, still not done. I took it home today, but thank you Grove Outdoor Power for making us a priority. So many of our friends never got their equipment back either. Sleep well!

The owners here are amazing. Knowledgeable and helpful every time I go in. Always friendly and…read morereally know what they are talking about. They help in filling out warranty's and when repairs are done it's always right and reasonable. Great communication from them. If they don't have it they can get it for you.

Please read all reviews before you bring your business here! Highway C has been a supporter of…read moreSpecial Olympics and we have a "special guy" so I did not look at reviews. Well shame on me. If you call and get info please get it in writing because they will not follow through. Had a tractor picked up (by them) for an oil leak that the driver clearly noticed as he put it on his tow. After 3 weeks we called to get update. Guy says you have different leaks, asked on a scale of 1-10 how bad are those he said a 2 well those are clealry not the leak discussed. After that he said he was not going to fix because it would cost to much. We then said shouldn't that be up to me the customer? Awful communication asked for owner and was told he is out of town for awhile and couldn't be reached . We paid over $500. For nothing!! If you still choose to use them get everything in writing and don't be surprised when "things" change

After an employee made us aware that this business was inflating the price on the repair bill on my…read morebobcat. And we spent over $2,000 I was left with a bobcat worst then it went in. The owner happens to racially attract its clients and not try to slice problems by escalating the problem in front of other customers. The solution from him was to sue them ..... absolutely terrible.

Not looking good for this business...more lost snowblowers. Help!!!! Police getting involved.read more

This is on the new owners. My 2021 $800 Toro snowblower also went "missing" (along with several…read moreothers I was told). I had to contact them constantly on when it would be done. They picked it up the end of September. When I finally got a hold of someone ( their voicemail mailbox was full so could never leave a message), she told me she would check on it. Called me 2 days later with "bad news" that they could not find my snowblower. Also the business is closing the end of the month. She gave me Kates phone and e-mail. Of course Kates voicemail box is full and I have not heard from her. Trying to find out if they filed theft charges and contacted their insurance company regarding my "missing" snowblower.