We gave Owen and Scapes multiple opportunities to address our concerns before posting this review, but unfortunately they were unwilling to offer any refund, credit, or meaningful resolution.
We hired Scapes in October and paid approximately $5,000 for landscape design services. After nearly six months, the renderings we received were far from what we had repeatedly requested. From the beginning, we communicated that we wanted a Tuscany/European-inspired landscape design. Despite multiple meetings and conversations, the concepts presented consistently reflected a more traditional suburban landscape style that did not align with our vision.
The process was frustrating from start to finish. Communication was slow, and we frequently had to follow up to receive updates or see progress. At one point, we felt compelled to sketch our own ideas simply to help move the design process forward. Even then, many of our requests were either overlooked or dismissed. For example, we specifically mentioned multiple times that we did not want red flowers incorporated into the design, yet they continued appearing in the renderings. When we raised concerns, we were told these were "minor details."
After months of waiting, we were ultimately presented with a proposal of approximately $150,000 to complete the project--far beyond the budget we had discussed. The final result left us feeling as though significant time and money had been spent without receiving a design that reflected our goals or expectations.
What was most disappointing was the lack of accountability. We requested either a partial refund or some form of credit toward future landscape work, especially given how far the final design was from our stated vision. Those requests were denied.
For comparison, we have since hired another landscape designer who charged $1,500, communicated consistently, understood our vision from the outset, and delivered concepts that were much more aligned with the European aesthetic we were seeking.
I rarely leave negative reviews, but after six months of delays, poor communication, and a design that never came close to what we repeatedly requested, I feel compelled to share our experience. Based on our experience, I cannot recommend Scapes. If you value responsiveness, collaboration, attention to detail, and a designer who truly listens to your vision, I would look elsewhere. read more
