I have ordered two house full of furniture from here. They…read moreare so kind and the costs are topnotch, the absolute best prices in the city The deliver is inexpensive way less than other places The furniture is much better quality than other stores Their furniture is almost indestructible

Everything was relatively smooth and easy. The delivery was excellent. Then, we tried to schedule…read morethe pick up of the furniture at the end of our lease. We called thirty days beforehand. Our furniture contract expires on August 31st which is a Sunday; so we wanted Friday, August 29th. We were told, sorry, it is full. They could pick up on November 2nd or Thursday, October 28th. This creates major problems for me. Why didn't someone say they would/might fill up a month early? Why have a contract if you can't p/u furniture when the contract expires? Very disappointed - Cort puts their priorities over customer service.

I purchased a living room set and a dinnet set from household furniture back in 2002 and I just…read moresold it in 2020 and it still looked great when I sold it. It really held up very well and the cushions were just like when I purchased the sofa and chair the dinnet set I really hated to let it go because it was a one of a kind and I wanted to get the bar height table and chairs. I will post pictures of them when I find my charger for my old phone. I love household furniture store.

These guys are great. I have bought lots of furniture from them and are very satisfied. I had a…read morewhole set of furniture where the "leather" was cracking. They came and picked it up and had the manufacturer replace all three pieces. Great people with great service. Deliver guy was kind and helpful.

They are lucky they are getting 1 stars. I will say they were friendly, answered all our question…read moreand had beautiful Amish Furniture. So if you're looking to buy that, they would be a great fit. Unfortunately, we purchased a off white leather sectional and 3 of the seats were reclining seats with adjustable head rest. I clearly stated I do not want the floor model but 100% convinced that's what they tried delivering. I have no proof but it was dirty in common wear places. A reddish stain of some sort and that was only the 2nd piece of the sectional they unloaded. I was told the one I would receive is in the back, I asked to look at it and was told it was boxed up. My question is, if it's boxed up, why wouldn't you leave it that way to protect it for stains, dirt and ripe etc. Well, because they try selling me used furniture. I wish I was thinking at the time and took pictures. I did not have to ask for a refund they offered it right up. Then gave us a credit promptly. However, they did try to make me feel guilty because they held the furniture for about 6 weeks, until our home was completed. My reply to it was you knew that right up front and didn't have store it. They could of just sorry, we not able to do that. New house, no furniture. :-(

My husband and I can't speak highly enough of the excellent customer service and quality products…read morewe found at Wilson Furniture recently. We ordered six dining room chairs in early March 2021 because we wanted some lumbar support for our starting-to-age backs. (Its amazing how comfortable their slanted-angle backs make their chairs!) But probably due to the pandemic, Jake Wilson warned us it would take several months to have the chairs built and delivered. When we called them later around mid May to ask about the order's progress, they told us it would still be several more weeks, but that they would loan us some similar chairs they had in stock until our custom chairs came in. Wow- we were very impressed with this kind offer! They delivered the six loaner chairs to us a few days later. And we couldn't be happier with our final chair delivery in early August. The chairs are SO comfortable, and they are attractive and strong as well. While at first glance Wilson's might seem a bit expensive, once we compared the actual same quality to several other stores, we found it to be the same price. We are in our late 50's and were looking for quality furniture, not cheapo stuff. All in all, we are thrilled with our Wilson Furniture experience! Incidentally, we are not related or personal friends with anyone at this company, as I suspect sometimes happens on review sites. We are simply grateful customers wanting other people to hear about it when small businesses exceed expectations. :) Chad & Fran Lamb Pendleton, Indiana

Lots of inventory, quality is top notch, prices reasonable. Ordered a carpet one week and it was in…read morethe next! Great customer service.

My husband and I have purchased from Capel Rugs before and were not thrilled with the woman who has…read morehelped us. But, we decided to try them again because we really love the rug we had purchased. After our latest experience with them, however, we will not shop there again. We stopped in recently and were helped by two nice, professional employees. We needed to be sure of the room measurements so we went home, measured, and returned to the store. The second time, we were approached by a very unkempt looking employee who acted like he would rather have been anywhere else but there. His shirt was untucked, his pants were baggy, and both looked ill-fitting. It was such a turn-off that we left and ended up shopping elsewhere. Two stars only because we still really love the first rug we purchased from Capel, and the first two men who helped us recently were good, otherwise I would have gone with one star.

I had an absolutely wonderful experience buying a new mattress at this Mattress Firm store…read morelocation. Kayla was my sales associate and she made the overwhelming purchase process very simple. They were having a sale and I ended up buying a Sterns and Foster mattress with an adjustable bed. Great price and great quality. The delivery and setup went like clockwork. Now every nights sleep is like heaven. I'm coming back here to replace all my tired mattresses.

Kayla is awesome. She worked so hard to earn our business and when things got a little sideways…read morewith the mattress we first tried, she worked so her tail off to help us get in the right mattress for us! We were thrilled with how much effort was put into making the experience excellent for my wife and me.

It was April 17, 2023, at 5:30 a.m., and there was a pounding on the door. When I answered, I was…read moretold there was a fire and we had to leave. A few hours later, a fire had ripped through our condo building. We didn't know it then, but we would be displaced for over two years. As we all started to figure out where to go now that we were homeless, the stories started to come out. We all dealt with the feelings of loss and heartbreak as we put the pieces of our lives back together. My friend and neighbor of ten years told me of her auto accident months earlier that had left her with head trauma and memory loss. During that time, her insurance had lapsed. Her agent of twenty years didn't call, didn't follow up, and her insurance coverage had lapsed. Then the fire. I was sharing this story with Rich Taylor at a community event, and he asked me to call his wife, Lauren. I asked why, and he explained that she was the president of Holder Mattress and their company was all about helping the community that had helped and supported them. I called Lauren and shared the story of my amazing neighbor, the auto accident, the head trauma, the lapsed insurance, and how she had lost all of her possessions. I asked if there was anything Holder Mattress could do to help my friend. She asked me to give her some time to check into a few options and said she would get back to me shortly. True to her word, she reached back out and told me that Holder Mattress would love to provide a free mattress and box spring for my neighbor. I thanked her and told her I would be in touch once we knew when we could go back home, little knowing it would be two and a half years. My friend is fortunate to have many great people in her life who gave her a place to stay while she waited for her home to be rebuilt. We are finally able to go home now, and when I called Lauren, she graciously responded and assured me that Holder Mattress wanted to help. They scheduled a time this past week and delivered the mattress. I love the message they left: "We will call you early next week to confirm a window of time for delivery, so you'll know when to expect them. They will do all set up, and if you'd like, they can haul away any existing mattress you need to dispose of. You'll simply need to open the door and point them in the right direction. I hope you sleep well on the new mattress!" No old mattress to take away, the fire took care of that, but Holder Mattress and their team showed up, and it was a VIP experience for my neighbor. If you love to support local companies who truly care, Holder Mattress is a company worthy of your support and patronage.

I purchased a mattress from Holder Mattress in Carmel, on January 19, 2026. I actually purchased…read moretheir top of the line model spending over $5000. The mattress was delivered on February 19, 2026, and it feels nothing like the mattress I tried in the store. In fact, it is stiff and hard and has already started to cause me back pain. I am writing this review to warn others that you will be better off purchasing your mattress through a major retailor, who will stand behind their product, usually 100 nights, or your money back. Don't get taken in by Holder's folksy story about a local company that custom makes your mattress personally for you. This is actually a business model that allows Holder to not stand behind their product, no refunds, no exchanges without additional fees, because the mattress was custom made. I realize that based on other reviews, some people are happy with their purchase. I am happy for them. I am speaking to the people where the Holder Mattress was not a good fit and the customer is not happy. You have absolutely no recourse! I actually reached out to Holder and was told that I could exchange my mattress for a $500 fee, but since I bought the most expensive mattress, any other mattress I would choose, would be less expensive and they would not refund the difference. I strongly encourage you to learn from my $5000 mistake! Carl L.

We purchased six backs and six sides last January from Lovesac and ordered the standard cushions…read moreas that seating option was comfy on the showroom floor. They are so hard it's like sitting on bricks. The sofa comes with a 3 year warranty so we asked to exchange them for the down wrapped cushions but they wouldn't let us pay the difference to swap up. So much for their satisfaction guarantee! My husband says it's the biggest mistake we've ever made and it's the hardest sofa he's ever sat on. Well their goes $5000!This was a very expensive venture. We are NOT happy, to say the least. Now we're trying to reconfigure it to be a little deeper and find out we need to purchase a narrower back and smaller cushions. Ugh! We would love to speak with a willing manager who wants to make this right. You know what they say, an unhappy customer tells a hundred people!

I went to the store ready to buy. I had read good reviews online but I had a few questions and…read morewanted to test the cushions before buying. There were 4 employees when I got there and all were occupied so I sat and patiently waited. I was greeted when I entered, I guess. As I sat and waited other customers also entered. At least three different sets of customers that arrived after I did were assisted and I was repeatedly passed over. The first I kind of let go as maybe they lost track. But at some point it was obvious I was being ignored. I left and they lost a purchase today.

I finally got over to Long's to pick out a new mattress. Long's is an Indiana based showroom that…read moresells Bowles Mattresses that are made in Indiana. They are famous for supplying the resorts in West Baden with mattresses. So, I want a resort mattress, too. Brant (sales clerk) welcomed us and spent over an hour letting me try out different mattresses. And just like Goldilocks, I found one that was just right with an automated feature to raise and lower head and feet. Each mattress is custom made and takes a little over two weeks to make. I thought the prices were reasonable. They will deliver the new mattress and remove your old mattress for a nominal price.

We purchased a Bowles mattress over 10 years ago for our master bedroom, and have been very pleased…read morewith the quality and comfort, so there was no question where to turn when we needed a new mattress for our guest room. This is a product that's made with care right here in Indiana. Doug was very helpful and patient answering my questions, allowing me time to deliberate without pressure. The pricing seems fair and I'm grateful they offer a delivery service that will also take away your old mattress. My only mistake was spontaneously buying a pillow for which I did not ask the price and it was shockingly expensive. Overall, I am still pleased with my purchase.