My husband is Swedish, and his birthday is on Santa Lucia night, a big Swedish celebration. The Scandinavia House offers a special menu that night, so we thought it would be a perfect way to celebrate both event, and have Swedish Christmas food.
Sorry my story is long, so here is a sum up: Loved the food, thought the cafeteria-looking space looked a little sad, although I loved the tree in the middle, adored the singing, those girls knew what they were doing and it was perfect (a group of girls sang Santa Lucia carols in Swedish), HATED the way we were treated by the staff all night. The birthday thing being the icing on the cake. Read the whole story:
We booked for that Santa Lucia night weeks in advance, because we were told the event is very popular. Our friends booked a table for 4 and they had a lot of trouble to get the booking right. Someone kept calling them to confirm the booking, and they were never right: 2 for 8pm? No, 4 at 7:30. It went back and forth until that person finally got it right.
When we arrived, although the room was half empty and we had booked weeks in advance, we ended up having to sit in a corner, barely enough space for our chairs. It was very uncomfortable, I had merchandise poking me in the back, but I decided not to say anything because it was my husband's birthday and I wanted it to be special.
The Santa Lucia singers came and performed, it was lovely, my husband was emotional, the singing was heavenly. What a great start! I did not mind our waitress, Natalia, being a little stiff and not very warm to us.
That morning, I had called the restaurant to ensure our waiter would make a special Birthday something for my husband: a candle on the desert, or simply say "happy birthday" to him. It's a tradition between us. Every year I get the staff of the restaurant we go to, to do a little something for him. I was not asking for much, and I have never had a problem with that kind of request before. Usually the staff in restaurants loves that kind of stuff. It's fun, and makes their work fun, and they get a nice tip. The person on the phone said it would not be a problem, she offered that they could sing (or at least say) "Happy Birthday" in Swedish. I was over the Moon! What a great idea!
The diner went on, then the desert arrived, nothing. My husband left the table for a couple of minutes, so I asked our waiters what was going on, and if they were going to do anything at all. A young man said he would inquire about it. Then I witnessed all the waiters giggling and almost pointing at our table, looking uncomfortable. My husband came back. Nothing happened. The bill arrived. Nothing. We paid. Nothing. My husband went to grab our coats, and I decided that I would say something to Natalia. Our waitress. As I handed her a very nice tip, I said "I just want to let you know that I am shocked that you guys did not do anything, when I had made this small request about my husband's birthday. I don't think it was much to ask, and it would have made our evening perfect. I am really disappointed. I made a call this morning and was ensured it would happen". She got really pissy and answered, almost aggressively, that it was my fault, I did not tell them early enough. That kind of set me off. At least apologize for being silly, and let's move on. I said "I called this morning! How early do you need it!" She answered, now really upset, that the girl on the phone did not tell the waiters, so I should have come at the beginning of the diner to ask them.
But wait, why would have to?? I had talked to someone who promised it was taken care of!
Her bad faith about the whole thing pissed me off, and I said "well, it does not matter, I did not think it was much to ask, and when I talk to the young man before, it would have been easy for you to come, and say Happy Birthday in the name of the chef, or the restaurant's staff, whatever. Being nice and human about it". She said "but I don't know how to speak in Swedish!". I said "do it in English!! Why do I care??? It would have been nice of you, no matter what".
At that point, my husband joined us, wondering what was happening. I told him, "nothing, let's go", but Natalia, adding insult to the injury turned to him, and without even looking at him, from above her shoulder, she launched, in a thick Russian accent: "She vanted us to say Heppy Birzday to you".
I could have slapped her. How humiliating for me, for my husband and for the Scandinavian House. I could tell the whole staff was just like her though. What a sad disappointing staff.
It's too bad that the staff turned such a great concept, a Santa Lucia celebration with delicious food, into a humiliating experience.
Chef Smorgas, get a better staff. Or teach them to show more humanity to their *paying* customers. It's not like I had asked them to do something impossible or humiliating. I just wanted my husband to feel at home, and special, on his far-away-from-home birthday night. read more