Their furniture is cheap, but very low quality. A sofa that we purchased 1.5 years ago is already falling apart: there are depressions on both arms and the fabric is beginning to wear. We don't have children. We don't have pets. And we are pretty easy on our possessions. Other furniture we purchased from other companies at the same time has held up very well. When I wrote to Scan Designs to ask about what actions we might take, it was suggested that I pay them to have the arms fixed, though the depressions are clearly a result of poor construction. Anyway, lesson learned. read more

I have worked with Sophia Li for over 2 years and she is excellent salesperson. Accurate timely helpful information. With her assistance I was able to furnish our new to us Vancouver home. Dining table, chairs, recliners, dance chair, lights, mirrors!!! Well done! I recommend Sophia Li and ScanDesigns. Thanks to my in laws for their superb recommendation! read more

Quality furniture and great service. Would 100% buy here again.

We bought a love seat, two recliners, two ottomans and a small table a few years ago - they are the Stressless brand, which is manufactured in Norway. We love them. We have not had any backaches since and they are super comfortable and look great. read more

We might receive our sofa in another 10 days or so. Tell me if you think this is reasonable: we ordered our sofa the day after Boxing Day (remember Christmas, all those months ago?) We were told it would arrive Mar 25 or so. Three months. Yikes. Well, we finally heard that it was in on April 27. That's four months. But I haven't been able to get a hold of our salesperson to arrange delivery since then, so now it's May 7. Delivery won't be until May 16. Maybe. That's supposed to be a special accommodation for us, a "rush," if you will. That will be coming up on 5 months. Apparently, this is completely reasonable, according to the staff person I spoke to. I don't think so. But go ahead and decide for yourself if you would like to wait 5 months for a sofa. Personally, I will never order anything from Scandesigns ever again. I haven't even seen it yet, so I can't tell you how it turned out... I have a feeling I will always feel irritated every time I look at it. Fun! read more

I had a long experience buying a dresser that was ultimately returned (see below). Here's the bottom line: ScanDesign offers a medium price-point range that neither offers the quality of a high-end shop, nor the cheapness of a place like IKEA. In my experience you'd be better off spending less (and expecting less) or spending more and getting the quality you expect. --- 1. Purchased dresser. 2. Received dresser - Drawer rail screws were stripped. Dent in top-left corner. 3. Returned dresser with intent to immediately pick up replacement- noticed replacement had same problem. Was told another replacement would be ordered. 4. Received dresser - Still not built well. I can't prove it, but it really looks like the 1st dresser (same dent in top-left) and a lot of work to (ineffectively) stabilize the drawer rails. (This back and forth took over a month) I called the owner, said it was very possible that I just had bad luck, but that I didn't want another replacement, I just wanted a refund. I was told that I could have in-store credit (no thanks) or pay a 20% restocking fee. A long conversation latter it was agreed that I would pay $65 for a truck to pick it up and receive a full refund (at this point, I just wanted it to end, so agreed). read more

I'm honestly quite surprised as to why this company rarely has a decent review here on Yelp. We purchased our dining set, bar stools and coffee table and we've been loving it. We picked it up at the store and it was all prepared by the time we got in there. All products are in perfect shape and condition. Not to mention the fact that they can give you deals aside from the sale and the staff are all very helpful. read more

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3.5 stars. This is a chain with a few locations in the Lower Mainland. Contemporary style and OK quality. They have a few lines here like Calligaris and Elite and other design lines are quite clean. Leather is moderate in quality. The pieces aren't particularly unique but they are a great place to go for a contemporary look and prices are reasonable. We bought our dining chairs from them a year ago and were happy with the quality and service. Delivery was on schedule and they were very accommodating when there were flaws in a couple of the chairs - replacements were sent out shortly. The showroom has good spacing but not many salespeople... easy to browse here. I continue to stop in periodically. read more

The store has some beautiful furniture but... Several years ago we purchased a couch there, and now a rather pricey leather chair between 3K and 3.5K. Our chief complaint is profit and stinginess over customer loyalty. They recommended a $14 or so bottle for treating the leather chair. They then added it to our bill. Not everyone will agree but I like businesses that don't try to squeeze every nickel out of me they possible can. I frankly thought they could say, yes, you just spent over $3,000 at our store and this stuff works really well, here is a bottle to try. They could have built customer loyalty but instead left us with the feeling of 'out for every nickel they can get'. Reading staff reviews on glassdoor seems to echo our feeling as a customer that they owners value making a nickel over customer or staff loyalty. read more

About five years ago I purchased a sofa and a day bed from these guys. I was very happy with my purchase. At the time I remember them having an excellent assortment of furniture that appealed to the urban modernist. I stopped in this past weekend to see what they had in store and I was completely let down. For some reason the selection in my opinion is as good as it used to be. For example ask to see the Lark creek collection... nuff said. I guess however if your that uber yuppie couple who are looking to furnish their condo with bedroom suites in an espresso colour then by all means check it out. read more

And so my search for new contemporary furniture continued... The selection they have here is standard: Couches, coffee tables, media systems, bookcases, dining sets and bedroom sets. Not too many decorative ornaments or figurines. If you're looking for a lava lamp or some of the hottest trends in interior design, then this would not be the place to go. On the other hand, if you know exactly what you want from them (i.e. know that for a fact that they are a retailer for a certain brand), then it's a good place to go for a good price. Obviously, furniture will always be sold to you at a marked up price. But I find that if you show the sales rep here that you are serious about buying a certain piece (or pieces for that matter), these sales are pretty good about helping you get your price (within reason). We bought a custom-order Skovby dining set (oak, made in Denmark) for at least 40% less than the price I was told to be their best at Inspiration furniture store. Even got them to throw in free delivery. Service was great and we were very pleased with the delivery and service: On schedule and the delivery guys even made sure to help me check each piece for damages before leaving. They always have items on sale and there is plenty of parking spaces to make it an easy drop-by just to check things out! read more

Today's the day! Got a return call from Tanu and scheduled a tech visit today between 11am - 1 pm, and the tech arrived around 11:10 am. All he did was bump the front of the couch on the side that was failing, and it started working again! He said the cable leading to the motor is finicky, and we turned the couch over and he secured the wires with plastic ties to limit any cable movement, basically advising that as long as the couch isn't bumped by cleaning, etc., it'll last a long time, as the motor powering it is used in a lot of pieces, and has a good track record. The only caveat is it's finicky, susceptible to bumping. He also advised us that the switch to move the recliner has a reset button, and to try that also if we get another failure. So, a happy ending, and learned a lot about our new power recliner sofa. Beautiful, but touchy...lol. Treat it well, and hope it returns the favour for years to come. read more

Nothing like false promises of an assembled table for pick up. We were told to call on a certain day and be assigned a pick up time at the warehouse. I waited around until the late afternoon assigned time only to find a box of pieces for me to assemble. If I wanted the Ikea experience, why did I have to wait 3 days to pick up a box of pieces. Why was I told to wait a few days for warehouse staff to assemble it? We complained to the sales associate. The sales associate apologized and thought we would take the table regardless if it was assembled or not. Basically, the sales associated lied to get the sale. Customer service was good until the sale was completed. Do not count on the sales associate honouring promises of assembled furniture. Plus, why the warehouse having to take days to dig out a box for you? I showed up at the warehouse, the warehouse person looked at the invoice and took 5 minutes to find the table. We could have just showed up the day we purchased the table and spend the weekend recreating the built it yourself experience. I am more upset at the lying than the self assembly. Sales associate should have been more honest. We should have paid the $100 delivery option. Maybe that would have actually included assembly? read more

Once the product leaves the store, you can only get a credit on the return even the product is defective. Therefore check out the product completely because you will be stuck a credit amount that is hard to use. Eddie J. read more

Colin knew exactly what I needed. His attention to detail was second to none! I went in looking to buy a bed but ended up leaving with so much more! read more

ScanDesigns - Colin is fantastic - Furniture Stores Near Me - Richmond, British Columbia

We bought three bar stools from this location. They have some stylish and modern designs with unique pieces. These stools were much nicer than the white, modern ones we found at Ikea, and ended up being cheaper. Go figure! The sales staff was friendly and helpful without being pushy. We had a special request and he tried his best to accommodate us. He also offered us tips regarding the assembly of the stools. We can't comment on the delivery service because we came back to pick up our items, but the process was easy. It was pouring rain when we came to pick them up, and the staff still helped to carry the boxes to our car. I would definitely shop here again! read more

Just moved back from China and needed to furnish our new home. Didn't quite fancy the other places nearby. Scandesign's furniture is sleek and fairly reasonably priced. The one gripe we had was they wouldn't waive the delivery fee even after we'd purchased quite a few pieces. read more

I had an extremely poor experience in June of 2010 dealing with the manager of this particular Scan Designs store. The issue relates to a table top I bought from these guys over 8 months ago that ended up having a warranty related defect associated with it. Their attitude from the get-go was one of deflection of responsibility. Instead of helping me deal with this issue, they immediately told me to contact the manufacturer of the table instead and resolve it with them. The manufacturer quickly determined that it was a warranty related defect, and shipped the replacement table top to the Richmond store. Now, the manager wanted to charge me $65 for delivery of this warranty replacement that according to SCAN DESIGNS' own warranty statement (printed on the back of every receipt) should be fully covered by them. When I told him that I will report this to his superiors, he accused me of threatening him and became extremely unprofessional with his choice of words and demeanor. Instead of dealing with this ridiculous behavior any further, I decided to compromise with this guy and pay $30 for delivery instead. These guys are nothing more than a take-what-we-can-get outfit trying to pass themselves off as a hip & modern European furniture store. I simply could not believe that this manager was willing to stoop to such depths to wrestle an extra $65 from me and sacrifice any and all customer loyalty instead of looking at the long term picture. I WILL NEVER EVER SHOP AT ANY SCAN DESIGNS STORE again and will advise family, friends and colleagues to avoid them also. Rest assured I will be retelling this story many times over. read more

Scandesigns was amazing!!! Their staff was very attentive to my needs. I really liked their suggestions and left feeling cared for. It was a really great experience from top to bottom! I can't wait to sit on my new 625 sectional! read more

We bought a set of 'Bliss' 'leather' dining room chairs from Scan Designs about 10 years ago for about $400 each - a special deal because we spent thousands of dollars there on LR and den furniture too. They are selling the exact same chair now for over $800 each on sale! We were sold on the comfort and quality and that they 'would last forever.' There was never an indication from the sales person that they were not genuine leather! Who would pay that kind of money for a vinyl chair? So after a couple of years we noticed that the 'leather' was cracking and peeling. We were distraught, and in denial. We finally sent some photos to customer service and of course it was long past the warranty and there in the fine print of the receipt...vinyl. I was livid. This is the response from Geoff Mitchell at Scan Design in Victoria: the manufacturer "will not replace the material under a manufacturer claim. They did however offer a discounted price on replacement seats & backs". Now that is a manufacturer that I want to do business with again! For $320 + tax per chair they would recover them in the same crappy vinyl!!! I feel that we were misled on the sales end and that despite the time, the store could have done much better to 'make it right'. How about negotiating a share of the reupholstering cost for the leather we thought we were buying? I feel conned. The point of this review -- read the fine print and be careful who you trust- what you are buying may be something completely different than what you think you are buying, even from a 'nice' salesperson and what appears to be a reputable store. In our defense, who would think to read the fine print for what you are told is a 'leather dining chair'. I feel so stupid. :-( I know better... but sales woman was soooo nice.... duh! read more

My mom ordered a dresser from here and was told it was going to be ready on April 16, 2012. She paid pretty handsomely for said dresser. it wasn't ready until June 16, 2012. 2 months overdue. Fail #1 she goes to pick it up on a Sunday and the first thing the sales man says to her is that "oh you can't pick it up today we don't have any one working in the warehouse so we don't do pickups on Sundays..." keep in mind there was no mention of this in the phone call which told her the dresser was ready for pick-up and she's driven from North Van to Richmond to get her dresser and the store is empty with no one else he has to serve. After a whole bunch of attitude the salesman goes to check on the dresser in the back and comes out with it all wrapped up and on wheels (aka completely ready to go and he was pushing it with 1 hand), this in itself was good but the attitude and lack of communication regarding pick up dates was not. Fail #2. get the dresser home and we load it into the room, unwrap it only to discover they have forgotten to include the knobs which come with the dresser. Fail #3. Overall 3 fails. Never ordering/buying from them again. read more

The service there is horrible!!! I will never buy anything there again! I bought a sofabed and payed for delivery 75 dollars. When the date of the delivery was approaching I called the store myself (they didn't call me) and was told the time of the delivery. The time was absolutely inconvenient for me. When I told that I need another time, they said that they scheduled everything already and can't change it. So for my money I have to manage somehow change my work schedule and be at home when it is convenient for them! After long debates over the phone they changed the delivery time finally. Unfortunately such battle was a waste of time because the sofabed was of horrible quality and I had to return it to the store. My back was killing me. I don't know who will be able to sleep on it. They do not give you money back, only store credit. And of course they never said anything when I was paying. Now I have a store credit but I don't know how to use it because their furniture is of horrible quality and costs a fortune. Coffee tables starting from 500 $. read more

i bought a kitchen table and after one week the table had stains on it from soup. i called and they would not do anything about it, so i was left with a crap 800 dollar table. they said i should cover it with a table cloth, if i was to do that i might as well of bought a second hand one from craigslist for 20 bucks. the service is so awful i will never set foot in the shop and i tell everyone to keep away. scan designs should be ashamed and to the owner you should shut down!!!!! read more