Have purchased from a few times in the past, no issues, but then never had to use customer services or returns, this is where it goes seriously downhill.
Purchased a few items for a mini-itx pc build. As most will know, when ordering parts, rare to get all from one retailer. Items received from Scan, visually inspected upon receipt, Items appear ok and all parts present.
Inspected motherboard visually, appeared ok, however i did not lift the protective cpu socket cover as I never do this until i am going to put the processor in, at time of delivery, i was waiting receipt of other items from other retailers which included the cpu, memory etc, so could not begin pc build.
When all parts where present, i began the build, everything in place and ready for the processor to be mounted. I lifted the protective cover, and it did not look right beneath. However, not wanting to raise an RMA until 100% sure, I had to source a magnifying glass to inspect the cpu socket. Once I did this, my suspicions were confirmed, cpu socket pins damaged. So I raised an RMA and returned item to scan. Some time later, return was Rejected, no explanation, even though i put a cover letter with return reflecting what i have stated above. After many calls, and Scan stating a manager would call, to which a manager did not, after refused access to speak with a manager, they quote fault needed to be reported within 48hrs, reason for rejecting, yet they knew prior to raising RMA it was past 48 hours and they knew the fault. I took all reasonable routes on initial visual inspection, as a consumer i can not be expected to perform a forensic inspection on Motherboard. Now Scan are not communicating and have to go through a Paypal Claim. Needless to say, I will never use Scan again, will never recommend again and will seek to leave reviews wherever possible. It appears to me this item in dispute had previously been returned to Scan and then sent onto me, no way of knowing as most Motherboards as this one, was NOT in a sealed box. They state they will send faulty unit back to me, i state i will refuse delivery, they state they will seek permission to dispose. 2014 Awards? Hmmm, debateable. Many other decent I.T retailers, think before you use Scan, fine until things go wrong. Note to Scan: I WILL GET MY REFUND, whether through Paypal, Small Claims Court, Trading Standards. You do not make up your own consumer law, you have to abide by UK consumer law, you are in breach! read more
