I was put off by the empty store, but was greeted fast and my issues fixed in no time. Quick and…read morefriendly service! I would come here to fix my gold pieces again.

Amazing people. Quick fast service.. great stories. Went here to get a necklace fixed. I will be…read moregoing back and recommend anyone in need of service or shopping for a new gift.

Fabulous detail workmanship and they have great taste , looking forward for another visitread more

great customer service. showed them a pic of what i wanted and they made it happen. it exceeded my…read moreexpectation. i will def be back!

If I could give them one half star that would be generous, 56 minutes on hold for a 1 (one) minute…read morequestion and answer! I'm sorry but you have 3 callers before you. That for 56 minutes, were sorry but all of our csr are helping? other people. Give me a break.... terminal ignore it is! YELP must keep with the times, half stars are a must! Please people come on we can do better than this. A DM should hear about this!

All people who work there with the exception of one guy, have deplorable customer service skills…read more They intentionally ignore customers and don't seem to give a damn about a customer's time. This has been a repeated experience over and over again. They seriously need training in customer service and an attitude adjustment because it's disgustingly bad.

They took my friends money signed her up for a monthly bill without any if her knowledge and now…read morethere are saying she can't get a refund do not go here unless you wanna be scammed

The experience seemed great until you realize the way they get your bill below what you are paying…read morenow is that they have removed all protection on all devices and up your plan. Never was it discussed how they were getting the phone bill less just did it. He was rushing to get more sales and moving through everything so fast. Telling me the tablets were free, not that it would also up our bill. Getting us a new tower for internet, not indicating that it changed our plan. All of this also removed our previous grandfathered plan. The person was multi-tasking working with multiple people many times that I was in there it was clear he was just in it for the sales. People should know this is a retail store only worried about sales and making things sound great. Go to a direct corporate center before going to a retail store. I feel very deceived by this whole experience.

First, I want to say "thank you". I have an older solid gold watch; it is more of a jewelry watch…read morethan a high end time piece. I brought it to the local major fine jewelry store that usually services my watches for a routine battery change. They informed me that the watch was not working and would need a new mechanism. That being said, I have a long relationship with the jewelry store and completely trust them... they have always done great work. But, before having them replace the mechanism, I brought the watch to Randy of Specialty Watch Repair. He spent about an hour with the watch. When he returned, the watch was back in working order. He informed me that a spring had popped out and that he had replaced it. I don't even want to say how little he charged as his place would be too full. All I will say is that Randy is honest, generous, and competent. My lesson was that a jewelry store, no matter how great, is a jewelry store. A watch is not really jewelry. Thank you Randy for the kind and amazing work.

Just called this business after hours on a Saturday and to my surprise the owner answered. He…read moredirected me to a way to get my low end watch strap cheaper than he would be able to do. Nice to deal with an real nice human.

Stopped in with my friend who wanted to look around and get a quote. Fats helped us and was super…read morepatient and friendly. They also have jewelry (rings, chains, watches...). A couple customers came in to pick up and loved their pieces. Parking is rough, but there are a few garages on nearby streets.

Best place to get Gold Teeth and all your jewelry needs including name necklaces and name earrings…read moreall custom.

I went to Clark Jewelry & Loan on 700 S Philadelphia Blvd yesterday, and it was hands-down one of…read morethe worst business experiences I've ever had. In my experience, their offers are absolutely insulting. They offered me $396 for over $1,100 worth of melt-value sterling. I understand a business needs to make a profit, but trying to make double--if not more--off members of their own community feels disgusting and predatory. On top of that, I was made to feel less than the entire time. The older men working there looked at me like I was naïve and easy to take advantage of. It was very clear to me that their attitude was based not only on my age but also on the obvious fact that I'm not straight. The whole interaction came across as discriminatory, dismissive, and completely unprofessional. Something else that really bothered me: they took several of my items out of sight to weigh and test them. Thankfully nothing was missing, but any reputable business does those steps in front of the customer, not behind closed doors. That alone was a huge red flag. The guy assisting me bluntly told me there was no negotiating on their offer--clearly just trying to maximize their profit at my expense. There was zero transparency, zero respect, and zero effort to treat me like a valued customer. I would absolutely not recommend this place to anyone. In my opinion, they do not treat people fairly, they do not operate professionally, and they do not deserve the trust of the community they claim to serve.

Liars! The service was absolutely disgraceful. I had an emergency today and needed to pull $3,500…read more I brought in a 25-year-old solid 14k, 116-gram Cuban link bracelet--valued well over $10,000. These clowns had the nerve to tell me it was fake, claiming it was just "heavy gold plated." What a joke. I walked out, went straight to a respected local jeweler, and they immediately tested it--confirmed it's a beautiful 14k piece. I secured the funds I needed from a reputable pawn shop and will be picking up my bracelet on Tuesday.