This is a long review however I feel as though it's important to explain the entire situation.
On Thursday, October 20th 2022 I was booked for a sew in with Chrissie. I chose to go with their package deal which included the hair ($395) and also a shampoo ($75). The initial appointment with Chrissie was great! She is wonderful and extremely talented. She slayed my hair and this was suppose to be my birthday look. My birthday was on Thursday, October 27th. I booked with Chrissie in advance of my birthday because she came highly recommended however due to the nature of my job, I was going to need a touch up closer to my bday. Chrissie was going to be out of town but recommended me booking a wash & style sew in appointment to have my hair refreshed for my bday. The only person that was available at the time to refresh my hair was LaTonya.
On Wednesday, October 26th LaTonya did my hair (shampoo & style for sew in). That was ($85 including tip). LaTonya was very nice and pleasant however I honestly was extremely dissatisfied with how she did my hair! I spoke up and asked her to fix it. She combed it through for not even five minutes and she called herself being done. I left her chair upset hating the way it looked despite speaking up which can be hard to have the courage to do.
No management was there during my appointment with LaTonya so I had left and called the main salon ASAP. I eventually spoke to Johanna who was very understanding and offered to have me come into the Lee Summit location the next day so she could fix it. She also had reached out to the owner, Lenora, informing her of the situation. Lenora wanted to fix the issue herself and told me to come into the Mission location at 9:30 the next day.
When I got there, she blamed me for my hair not being the same length as the 20 inch bundles. She then said my hair doesn't match the bundles (which should could have offered the solution to color it to fix that problem). Instead she suggested cutting the bundles I spent money on to be the same length as my natural hair. I did not like the sound of that so she then recommended a closure. That sounded like the better option out of the two. She attempted to do my hair and slapped a closure on top of my head. She installed that closure incorrectly and charged me ($175) for it. She had made it seem like me reaching out for them to fix the issue was a good thing.
Everything perceived to be on the house just to be asked for money when it came time for me to leave. I again left dissatisfied but at this point no one could do my hair properly except for Chrissie and she was out of town. I ended up having to wear hat to cover up the mess for my birthday events.
Chrissie got wind of the situation and being the professional and a stylist who truly cares about her clients, she reached out to me. I was honest about everything that happened and I shared photos with her. She mentioned if I didn't want to come back to Savy she would understood but she wanted me to give her the opportunity to fix my hair.
I gave her that chance and she FIXED the hell out of that hair. My hair went from a hot mess to slaying and that spoke volumes. I overall spent almost $700 on everything. Chrissie didn't charge me for fixing my hair because that was something she herself wanted to do after the terrible situation. She came in on her day off to fix my hair and I am so happy with it.
I am frustrated with everything that happened. Lenora hadn't offered a refund of the closure ($175) or the shampoo & style that LaTonya had done ($85). I don't understand how an owner could expect an unhappy client to keep come back for things to be fixed and then go ahead and charge them. To me it suggest they are more concerned about their pockets and not being loyal to their customers or standing by their work. read more