My family has been treated by the Polifrone family for almost 2 decades…read more If there is any complaint about time like I have seen here you must blame Mario Cuomo and not this office. NYS has done away with refills on medications, this has essentially made all doctors offices 6x as over worked as now all patients must appear every thirty days for prescriptions, and beforehand it was once every 4 months or so. If anyone will give you a thorough exam it is Dr. Polifrone , this is the only doctor's office I know of that doesn't treat you like JIFFY LUBE or Cattle. How you are doing, your whole health are all concerns with this medical office. Yes there are times I am there for 2 hours, but at least when it is my turn I am NOT RUSHED. This country has been downgraded to HMO style care and the Dr Polifrone does not conform to this travesty. You can wait longer at an HMO for a 30 second visit, or come here and get all the time needed for you health problems. Dr. Polifrone is my general physician and my physiatrist , so I have no idea what this other person is talking about.

Very disrespectful and shows no regard for patients time. Wait times are routinely over three…read morehours. If my attorney didn't require me to be here I'd have walked out long ago. No wonder she's not a practicing physician and only sees workers comp.

The office is busy but the receptionist acknowledges and processes your appointment…read more Before long you're called in for triage. Now Doctors like my primary care Dr Ari.Benjamin as well as the specialists for dental & mental health as well as the nurses collecting blood etc are all excellent practitioners. I do all my wellness business at Heritage Medical Group and feel blessed to have this center so close to me..

I feel like I've finally found a physician who practices medicine compassionately, accurately, and…read moreeffectively. Dr. Kancharla spends so much time with me, does thorough examinations, and refers me as needed. The electronic medical records make everything easier and more accurate and I've often been able to get same-day appointments. What a pleasure!

Dr. Oeastreicher's office is wonderful. I feel in good hands with my annual checkups.read more

I will not being going back to this practice again. I had been going there for many years but I…read morejust cannot take the EXTREMELY long wait that accompanies every visit. Without fail, you are made to wait between 45 minutes and an hour before being seen by a doctor. Each doctor schedules at least 2 patients for every appointment time which is unfair. This shows a lack of consideration for the patients and proves that they believe their time is more valuable than ours. It's a disgrace.

Do not go to this office. Dr was unable to diagnose my dad's issue. The scheduler is nasty and…read morerude. She is very unprofessional. They could not provide a heart monitor and did not have the correct phone number to another doctor they referred us to. They referred us to a new doctor who they don't even know.

As a member of the health care profession myself and a senior citizen to boot, I am in a somewhat…read moreunique position to assess Dr. Shih's abilities and professionalism. I had a chance encounter with him as he was on duty at Good Samaritan hospital in Suffern when I was brought in by ambulance having suffered a heart attack. I had blockages in two main arteries that required a total of five stents which Dr. Shih implanted. That was over ten years ago and I have been a patient of his since. During that time I have been sent for several follow up tests by him as he saw fit, a few of them administered in his office. I have found Dr. Shih to be very knowledgeable, caring and never willing to let a sign or symptom go unaddressed if he felt the need. He also takes his time to explain anything that needs it as well as being a good listener and questioner. I have nothing but respect for him and his abilities and hope to be able to call him my cardiologist for some time to come.

Not having had a full check-up in an embarrassing amount of time, I finally decided to bite the…read morebullet and get a physical just to make sure everything was in working order. I picked Dr. Minnerop pretty much at random off a list of in-network providers close to my apartment. After my terrible experience with her, I'm probably not going to be able to muster up the courage to go back to a doctor for a loooong time. It was so bad, I don't even know where to start. In a nutshell: 1) Both times I saw her, I arrived at my scheduled time and ended up having to wait several hours in a packed waiting room. 2) She had terrible bedside manner. First, after doing an EEG and hearing the benign heart murmur I've had since childhood and which no doctor has ever been concerned about, she visibly freaked out and told me she thought I had rheumatic fever (which is a serious chronic heart condition that doesn't really exist anymore outside of the third world). I went to a specialist and there was absolutely nothing wrong with my heart. They couldn't believe that the doctor even thought of rheumatic fever. Dr. Minnerop never bothered to get back to me with these results, but luckily the cardiologist had the decency to return my calls and put my mind at ease. 3) She also referred me for a mammogram because she felt a little lumpiness in my breasts (which is totally normal for young women), and because my mother had cancer in her 60s (which according to every other doctor I have spoken to, does not increase my odds of breast cancer at all, as we're negative for the breast cancer gene and there's no family history of pre-menopausal cancer). But, anyway, I totally get being cautious. The thing that pissed me off is that after I went to a specialist and was told that there was absolutely nothing wrong with my breasts and that I did not need to have another mammogram or ultrasound until I was 40, Dr. Minnerop told me that she would like me to come back every 3 months for her to "monitor my condition." Why the heck would a general practitioner with no specialized breast cancer knowledge or examination equipment need to monitor someone who has nothing wrong, when the specialist did not recommend any follow up? Um, sounds again like Dr. M is trying to keep the revenue stream flowing, no? 4) When I came in to get my lab results, she told me everything was fine and tried to dismiss me after 5 minutes. I noticed myself that my cholesterol seemed a little high (even though it was within normal limits) and asked her about it. Once I mentioned this, she tried to prescribe me medication and told me that my heart had probably already been irrevocably damaged. Never mind that I'd already had a full battery of heart tests which came back fine and that she wasn't even going to mention the cholesterol until I brought it up. I asked about dietary changes like eating more "good fats" but she said she'd never heard of any connection between diet and cholesterol and that pharmaceutical treatment was the only answer. Yes, I know this is a little of a rant, but I just had to get it out of my system. She is the epitome of why I tend to avoid doctors and I just feel sorry for all of her long time patients who put up with wasting whole days waiting for follow-up appointments for non existant health conditions. Please.

Dr. Carol Minnerop is, in a word, the very best a primary care. She has a sincere heart felt…read moreconcern for her patients, and she provides old school genuine care in a world where healthcare marketing, and fear of malpractice suits has made honest doctors virtually extinct. She is a highly cultivated and capable doctor. However, her waiting room scene is often out of hand. Average wait time to see her is 1-3 hours. She usually fits me in but I think Dr. Minnerop perhaps sees too many patients, and is at times a perfectionist. The difference being that Dr. Minnerop genuinely cares about her patients, and that is why she does things that way whereas many doctors today make you repeat tests etc. because of the system. Which do you prefer? It's a no brainer :p Sincerely, Christopher

Poor bedside manner. After explaining a series of potential issues with a family member in his…read morehospital room using "doctor speak", when the patient asked her to just go over the issues one more time (clearly he was processing a lot of info and wanted to make sure he had it all), Dr Gruss said "No, i already told you. I don't have time to repeat myself if you aren't listening, i have to get to my office." I was APPALLED! She is dealing with sick people here, not school children who have misbehaved. Should you come across her at norwalk hospital, you may want to ask to see another Dr, or just be sure you're paying attention bc she's not about to go to any lengths to make sure you understand what's going on w your health.

I thought Dr. Gruss was very compassionate and had very nice bed side manor. She was one of the…read moremany great Doctors affiliated with Norwalk Hospital who helped me deal with a very serious diagnosis. I thought she was thoughtful and caring and I am happy she is my Doctor. I have referred her to others and I will continue to.

I would agree with Nadine below The docs are so kind but I…read morecringe talking to office staff (and I work in this business) Wish they would go electronic; trying to get chart records without a portal is tough.

The doctors are fine...when you actually see them. Literally the longest wait times of any doctors…read moreoffice I have ever been to. I was at the office for an hour and a half, but only twenty minutes of that time was spent seeing a doctor or a nurse. The remainder was spent waiting to be seen by anyone. The office staff are also bad-mannered and slow to help. If you can find another doctors office to go to, I'd recommend it.