If I could give zero stars for this company, I would. I spent thousands is dollars on plantation…read moreshutters back in 2016, and had a great experience. I knew I would do more blinds in the future, so naturally I called the owner to get a quote for a less expensive, yet still esthetically nice blind on several windows in my house. The quote went well, though I remember vividly that I thought the blinds had a lining - I told the owner I wanted more privacy, and he understood. My quote came in a little under $2000, unlined, as discussed - when I tried calling him about the lining - and emailing him, he dodged every email and text. I finally got tired of the owner not responding, so I picked up the phone and called him on a workday at 7:30-8 - to which he was irritated and asked me if I knew how early it was - don't most people that work/own their own business get up early? I do! I own my own business. I was also told that I am not his only customer - who says that to a repeat customer?! It's business 101! Paul, the installer, installed a defective blind in my back hall - too late - he drilled holes in the door. He said he would order another replacement ASAP. I can only pull down the shade 8' on a long skinny window that is over 6 feet! I am sure you can imagine my irritation. I tried to be calm, email him every week or week and a half so as not to harangue him - no response. I finally rec'd a pithy email after sending him several texts, and emails; the one and only response was 'it was ordered the day of install' this was early Jan. It is now almost March. Bryan will not return my calls, emails, etc. the shade was approx $400 - and it totally defective! I am afraid to touch it for fear it will break. Them shades look cheap for almost $2000. I just wanted him to make good on his promise, apparently he doesn't care. I would advise people to go elsewhere for an estimate - even Lowes. Boy was I wrong in thinking the owner would be a moral, decent, honest businessman - I was wrong. If anyone needs to discuss, come see the defective blind, or knows a good small claims court attorney, I would appreciate the name of someone that can help me get my money back. I will never use this company ever again. Anyone I speak with will know what happened to me, and hopefully not suffer the same poor customer service and warranty provided. I even reached out to the corporate store to see if they could help, no help at all! It seems to be company policy to not service the customer. They get the money all upfront, so if anything is wrong, you are relying on them to do the right thing. It really opened my eyes to what the owner and company is like as a whole. I will never recommend this establishment ever again! Amy Martin Remember: caveat emptor - buyer beware!

I have to agree with Ray A. This Fort Wayne Budget Blinds is a joke. We have a broken blind that is…read moreunder warranty and we can't get any information on timing to replace it. They also won't return calls and this has been going on for more than two months. The owner nor his staff really seem to care and the answering service always states that they are with clients in meetings. Find someone else to purchase your blinds from and avoid this poor customer service.