This store is great! It's quiet with friendly staff and has the cutest household items for a very…read morereasonable prices! It's always very clean and organized as well. Love to shop there!

You are the ONLY Kroger that didn't update your NYE hours online or on the KROGER APP!read more

To Kroger Corporate Management and Asset Protection Lead,…read more I am writing to formally report a deeply disturbing experience my partner, our 15-year-old cousin, and I had at your store on Sunday March 15th at approximately 11:00am. While shopping in the cosmetics department, we were subjected to blatant and persistent shadowing by a store associate (white male mid to late 20s, blue polo, black pants and a name tag that I can't recall due to stress). This individual followed us closely from aisle to aisle, making no effort to hide their surveillance. This was not "customer service"; it was targeted intimidation. As a family--including a minor--who are openly gay and were dressed casually in hoodies, we felt we were being profiled. Whether this bias was based on our clothing, our sexual orientation, or a combination of both, the result was the same: we were treated like criminals rather than customers. When I attempted to de-escalate the situation by calmly asking the associate if there was a problem, the harassment intensified. Rather than acting professionally, a second associate joined the first, creating an intimidating 'two-against-one' dynamic. This targeted confrontation was aggressive and predatory; it left me physically shaking and fearing for my safety in front of my partner and our 15-year-old cousin. Shopping for basic necessities should not be a humiliating experience. My 15-year-old cousin and frankly, all of us, were left feeling shaken and unwelcome, and as a regular customer, I am appalled that Kroger's "Loss Prevention" standards allow for such aggressive and alienating behavior.

The cashier was focused on texting. Cool. Empty boxes left out on the shelves. Will not return.read more

First time at this location. It was clean and well stocked than any other locations I have been to…read more The manager & store associates lack customer service skills (reason for the low score).

Downtown Frankfort is short on a lot of really basic things. A convenience store that was open…read moreextended hours was one of them. This shop has solved the problem. It's in a central part of downtown, making it easy to run to on a short break and they aren't just open week days for lunch. This shop really was direly needed and I'm happy to see it. The shop is small and they don't have everything you could possibly want but you should be able to find something that works, be that a drink, snack or even lunch. I came after lunch time but they did advertise lunches, they were just gone so I'm not sure what they offered. The do require you spend $3 or $4 before they will run a card transaction but that's not a huge issue, just something of note and they do post that.

Great layout, very clean, but could be better stocked with healthier options. The produce looked…read moregreat and the aisles were nice and wide.

We pick up a click list about once a week as none of the employees wear masks! I'm appalled by the…read morelack of managements ability to train their staff on how to properly wear masks. Even when we pick up the order, having immune compromised systems, the associates don't wear masks providing our order and don't have any mindfulness of others. It's very sad that they can't protect their customers. When approaching the manager she indicated that they have spoken to some staff numerous times but didn't seem to truly care that staff wasn't abiding by corporate policy. I will also be reaching out to corporate with photographs of the employees to show the lack of compliance. What's the point of a corporate policy if not enforced by management? Also the click list is never correct and complete. We ordered squeezable sour cream and got cream cheese. We asked for green bananas and got brown ones. We even were given a package of organic hotdogs that had expired over 2 months before they were provided to us during our pickup! I can't believe they sell us expired groceries! Lastly the Kroger brand mozzarella cheese no longer melts. I'm not sure why but cheese is supposed to melt. On the package it is backed by Kroger guarantee or money back. When we went to return it the customer service girl argued and wouldn't return the package even though we explained it wouldn't melt, and even with the Kroger guarantee. She had to speak to a manager and what should have been a simple return took about 40 minutes! They need to better understand their job responsibilities.

Great store with lots of products to choose, makeup, decor stuff for holidays, kids toys etc…read more Staff is friendly and helpful and prices are very reasonable. I do recommend this store. My second time f Visiting. Like stopping here when in area.

We have used them for years. We got so frustrated with Kroger never having refills ready and the…read morebad service at CVS . We used Kmart successfully for years till they closed and then discovered Versailles Independent Pharmacy. Great service, wonderful staff. Yes you may have to wait in a line at drive thru but nothing like the line at Krogers which puts your car in the path of traffic during peak times.

If you don't like the long lines and the forever waiting for service... this is your go to place…read more Friendly and very helpful!

I'm not surprised that Big Lots is closing so many stores. A lot of the products didn't have price…read moretag or even a price posted on the shelves, the floors were nasty and their pricing (on the items that were tagged) is higher than what I could buy at Krogers or Walmart. I've been a Big Lots customer for years and today's experience was disappointing. Do better.

Not on the employees, but with furniture... $600 sofa didn't last a year. After inspection, the…read moremain support for both sides of the sofa was held together with a dowel rod smaller than a pinky made of wood... you get what you pay for I guess