Poor Customer Service. Purchased wall bed 4 months ago and it has had a structural problem…read more Unwilling to fix problem under warranty, but instead wants us to pay an extra $330 above the $1950 we already paid. Not good customer service or relations. Have purchased 3 latex beds in the past and have been very happy. Very surprised that they have taken such a negative stance.

This is the second bedding store in a series of stores entered to find the right mattress. I can…read moresay that it was a pivotal point in making a decision in what we did and didn't want in a bed. As long as we stick with it I think it'll make our progress easier, just need to find the best of both our worlds, hubbies and mine. The sales assistant was the only person in the shop and she had to go from one customer to the next, think at least two staff should have been present for two reasons, customer assitance and the other security. Hubby and I sat on the first bed we noticed and it turned out to be a memory foam mattress, and as my son put it previously 'it feels like lying on a bed of marshmallows'..he's not half wrong because I imagine it would be a bit like that, he,he,he. Next was a normal sprung mattress and that didn't feel right, lastly a latex mattress which felt really good but maybe a little too soft even though it was labelled as medium density. Price wise too much, long single $1200 and as we were wanting two to make up a King Size = $2400, then we needed a base it was just too much. They make their own beds and have been manufacturing since the 1800's, being a family business which is great. But unfortunately I don't think we'll be buying from here as what we wanted cost too much but there is a good range on display and the service is very good.

Generally I can sleep on anything.....when I am stupidly drunk! On other occasions I REALLY need a…read morecomfy bed, if the mattress doesn't cut the mustard then my back turns me into quasimodo pretty lickety split! Makin Mattresses, as surprising as this may be, make mattresses! Shocker hey?! I admit, I didn't buy one, but only because I don't need one right now. I did, however, take a number of test 'snoozes' in the show room which was incredibly enjoyable. I have gotta say, they make a comfy mattress! They can also hook you up with pillows and all sorts of accessories that can make your night sleep as 'sound' as possible. I didn't pose the question, but I am sure they could help advise on an under the desk sleeping compartment for the office, George Coustanza style. Nice!

Had a mattress for 5.5 years. In that time, they repaired it twice (without question) and after…read morewarranty, despite it being fine, for $300 they converted it to their top of the line independent spring system literally doubling the price of my mattress and giving me the best sleep I have ever had. These guys take customer satisfaction to new heights and will go above and beyond to ensure you are well taken care of. Lose your receipt.. don't worry they keep all your details inc your mattress history on computer for ever. Cant get satisfied with the store ? Ask for the national sales managers email. Her name is Kate. I was called by the National CEO who went above and beyond to ensure I was happy. How many companies do you know will do that for you ?

I had to give 3 stars because Snooze IS a good store and they have really nice furniture. Plus…read moreheaps of beds to choose from for kids and adults as well as the matresses, bedding, linen, eveything you need to go with the bed. All bedroom furniture including beds, tallboys, bedside tables, even some you could use as coffee tables and the likes if you wanted. But personally I just don't shop here. I am not the type of person to pay, as an example, nearly $1000 for a dressing table. Not when I bought one, years back when I needed one after moving to a house with no built ins, for around $400 from a friend for a massive wardrobe, 2 dressing tables and 2 bedside tables. I realise it was second hand but it is still fantastic, has barely any marks and is solidly built. So even if I was going to buy good I would most likely check out second hand places and the likes rather than go here. Just not really my style of shop, even though it may suit plenty of others and does have nice stuff to buy.

I weep with joy on a daily basis! Salty and oh, so sweet, tears that celebrate every day that I…read moredon't see a Designer Direct Advert on TV. I know the Ad guru's say that a good advert is one you remember, but I consciously refused to enter their old store purely on the basis that I wanted to stab myself in the eyes and fill my ears with molten cheese every time it came on! Anywho, I have ventured into the store at Harbour Town a number of times now, and must say that the stock is pretty well priced. They have a really big selection of sheet sets, pillows, towels and other......wait....I am talking about h....h...haberdashery. I feel silly now, I'm going to go and eat some meat and look at porn. Oh, if you do have to head over (and are a dude) take your girlfriend/partner with you to keep up appearances!