The problem I previously posted about has been resolved in a manner I am very happy with…read more The store manager, Dione, is very knowledgeable and has excellent customer service skills. I will definitely consider Clearwest in the future.

Great customer service, was followed up by management to explain situation. I recommend coming…read moreinto the store for quick non hassle service than online and over the phone.

Internet service Reliable but does not deliver the speed you…read morebuy. Customer service Shitty. Waited an hour and hung up on the phone. It was a simple request but could not get through. The phone does not provide approximate wait time or call back option. It is not reasonable to make someone wait an hour on the phone!! I pay for both customer and internet services and I expect timely delivery for both.

DO NOT USE SHAW…read more Since the Rogers buy-out, they will lie and steal from you. I moved away and asked to cancel my account. They begged and pleaded with me to just suspend the account, for no charge, and pick up where I left off when I had moved again and needed internet services. I must stress they promised me no charges. I agreed. I then noticed they had continued to charge my credit card without my knowledge, eventually maxing it out. They attempted another charge, but could not get the funds from the maxed card, and so proceeded to add a $70 bounce-back surcharge to the bill. I waited for 2.5 HOURS on their customer service line, getting bounced between Shaw and Rogers because nobody knows how the departments work or who does what, with the merger. Eventually a rude woman told me the charges are correct, there was nothing she was going to do about it, and if I wanted to cancel, it was an additional $120. On top of that, I am currently unable to pay the bill, because their sign-in page no longer works on any browser, on either my desktop or my phone. It keeps redirecting me to their support page which has no account recovery options. The account recovery link from the AI bot just sends me back to the sign-in page, where I will just loop endlessly. Good way to siphon another $70 late fee out of me, I guess. Criminal behavior. Shaw used to be really good, I used them for over 10 years. Now that Rogers has taken over, they are a must-avoid. They WILL steal from you.

If you are looking for a mobile phone I highly recommend the Rogers store in West Edmonton Mall…read more The store s bright and very organized and is significantly larger than the old location. The staff are always friendly and very helpful. They are very knowledgeable about various phones and explain your contract thoroughly. I have been there twice getting phones for my kids and it is some of the best customer service I have ever received anywhere. I will definitely be returning here for any of my mobile phone needs.

I came here when I moved my cell carrier because they'd been great when I first set up cell service…read morein Alberta. The staff is still courteous but the service was not on par with what I'd received in the past. I've spent hours on the phone with customer service working to correct and fully understand things the staff here either did incorrectly or didn't fully explain. I won't be back in the future.

I've been a Telus internet customer for several years and this recent outage has been one of the…read moremost infuriating experiences I've had with any company. One evening, our PureFibre internet completely stopped working while I was away from home. My wife tried to troubleshoot and contact support, but because the account is in my name only, she couldn't get anywhere--Telus wouldn't provide any meaningful help or even basic troubleshooting steps without speaking to me directly. When I called in myself later, I explained the situation clearly, but it seems their own teams don't communicate internally; different agents had no record or understanding of the prior interactions. I ended up coming home to no internet and spent multiple frustrating calls over several days trying to resolve it. Each time involved battling their automated phone system (which loops endlessly and rarely gives useful options), then waiting over an hour on hold--sometimes more than once per day--just to speak to a human. The agents were polite enough but often unhelpful, transferring me around or providing conflicting info. Finally, they dispatched a technician who replaced the router and the fibre optic connection box (ONT, I believe). He left, and everything seemed fixed... for about an hour. Then the internet dropped again. Back to square one: another hour-plus hold, another call, and thankfully it started working after that second intervention. Now, Telus wants to charge me $200 for the technician visit. This feels completely unfair--the outage wasn't caused by anything I did; it was an equipment failure on their end (they replaced their hardware twice!). I wasn't informed upfront that a service call could trigger this fee, especially when the problem stemmed from their network/equipment. Many other customers report similar surprise charges for "diagnostic" fees even when the issue is Telus's fault. Overall, the lack of account flexibility (spousal access), terrible hold times, poor internal communication, repeated outages after "fixes," and then hitting me with a $200 bill has destroyed any goodwill. In a market with limited options, this kind of treatment makes me feel completely undervalued as a long-term customer. I'll be escalating this to the CCTS (Commission for Complaints for Telecom-television Services) and seriously considering switching providers. Avoid if you value reliable support and fair billing.

First off as a senior they would sign me up for a promotion and with no notice raise my rates 200%…read more Then I would be sent a large bill. I had security cameras from U.S complaint purchased by Telus. The cameras have not worked for 2 years and I can't get any help without paying a large service fee for a service I was already paying for. Contract was discarded and I was ignored every time I called by Indian call takers. Last week I made an appointment to get the cameras working as I finally have the $400 saved for the fee I booked today off work and also did not resent my Airbnb ,losing another $150. Today the tech called and again I could barely understand him. Finally I gathered that he was attending to fix my internet ,but that's not the problem. He then stated he couldn't help. Again no service and a total waste of time and money. The lady that also set up the appointment ls was hard to understand. With huge Canadian unemployment I am puzzled that every employee seems to be Indian. I believe Telus is using Canadian tax payer money to hire immigrants instead of of Canadians. This is a terrible unethical and incompetent company. I will be removing all services by Telus from my homes and businesses and i would advise people not to deal with these incompetent crooks.