I had a chance to visit the new location recently and it is lovely! The historic home is well preserved, and the shop is fully stocked with different rooms displaying a great selection of fabrics, threads (lots of silks and specialty threads), charts and more. Aside from the usual cross stitch items, the shop offers some unique accessories, kits, Inspirations magazine, and a selection of quality books that focus on antique needlework and tools. I'm a little perplexed by the negative reviews here, though I have not ordered online. The store's address on Yelp needs to be updated to 446 Weaverville Rd. There's a brewery next door which can make for a nice outing in the Asheville area. I chatted with Kim briefly and she was very friendly and welcoming. The prices are reasonable for an in-person shopping experience and there were sales offered on some popular finishing items and specific designers. I highly recommend a visit and supporting this local business. read more

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Stopped in on my way to Tennessee. This store is as adorable as it is well stocked with all the essentials. The ladies were delightful and happy to help me with my project. I will definitely be back. I felt like a kid in a candy store. LOL read more

I wish I could have read all the previous messages. I too was scammed for the price of a book. It was expensive for my budget but I ordered it anyway now I regret it! They should be banned for trying to sell and welch on their promises to deliver their products. Now I am out of almost 50$for a book. read more

I have never left a bad review in my life. I don't understand how a business owner can ghost customers.... Placed an order Feb 2024, she finally emailed in April said she was moving shop and shipments would be delayed until after the shop opening. I Did a follow-up email in Jun, congratulating Sassy Jacks on the grand opening and requested status on my order from Feb, she said she was so sorry it would be in the mail tomorrow. I never received it, I sent another email in Jul, Aug and Sep. No response from Kim... even though shes on YouTube and posting on Facebook. it's not dollar value that matters or the $$ I lost, it's the trust of the shop and the shop owner. I truly dont understand how you can treat customers like this and stay in business... read more

I hate making bad reviews but I feel I must warn others!!!! If I could give them a zero I would have. I placed an order to Sassy Jacks, they charged it to my credit card got their money and then did not deliver the product I ordered . One phone call two weeks later was answered but still no product. All calls and emails after that were totally ignored! Over a month has passed and still no product or rely so I have turned it over to my credit card company, I hope to get my money back. I wish I would have read the other Yelp reviews on this place before I placed an order. I never would have done business with them nor will I ever again. read more

Poor customer service is the hallmark of this shop. You can wait weeks or months for your order to be filled incorrectly. Phone calls and emails go unanswered. You get sparky comments when you get any communication, and the owner doesn't take any type of criticism. Do not order anything online. read more

I had a wonderful experience in this shop while visiting the area on vacation. She has an impressive variety of everything one would need for cross stitching. Several varieties of thread with lots of colors to choose from in each brand, tons of linens to choose from, and lots and lots of patterns. The owner was very helpful in helping me to get the right linen for a pattern I had forgotten to bring in. She looked it up for me and I was able to get the fabric from her. I spent quite a lot of time in this store looking at everything. If you are a cross stitcher, you will love this shop! I am so glad I chose to visit despite the negative reviews here. read more

I had difficult getting responses to emails regarding an item I had cancelled because they weren't sure when they could ship it. It took a month and 5 emails to get a refund. They did initially ship part of my order, and eventually I got a refund with an email from the owner, who said, in part, "Clearly you have more time on your hands than good sense." I'm pretty sure no one would think this is good customer service. read more

I had the same experience others who wrote one-star reviews had. I don't like leaving bad reviews either. The shop owner does not respond to emails about your order. You might get your order finally a few months after you order with no apologies. This has nothing to do with out-of-stock items or supply chain issues. The owner has time to post Flosstube videos, but not to fulfill orders or answer emails? It makes no sense to me. I will never order again. Of course, they charged my credit card though right away. If you are looking for reliable companies, check out 123Stitch, Anabella's and Farmersattic on Etsy, Everything Cross-Stitch, or The Fat Quarter Shop. read more

Is there a NO STARS category? That's what I would leave for this shop. No stars. When her shop first opened I sent an email asking if she would be opened during Thanksgiving weekend, when we would be passing through Ashville. No reply to it or other emails I sent, so I naturally assumed that her shop failed. Very surprised to find her on an internet search for supplies! I placed an online order with her four months ago with the understanding that COVID would delay shipping. Six weeks after sending in my order I sent an email asking about the status of my order and received no response. Repeated phone calls have gone to voice mail. Sent another email stating that I was cancelling my order and wanted a refund, still no response. Last week I went to PayPal and filed a request through them for a refund. THAT got a response from the owner, who sent me a very hateful email about not understanding her situation. Now ordering my needlework supplies from a shop in California, and everyone knows what their lockdown rules are. My order was pulled, filled, and shipped within one week. read more