I found Sara on Yelp and signed up for a $96 groupon package with her. I had two phone conversations in an attempt to understand Sara's offerings and schedule an in person appointment. As an FYI, Sara has several options she offers including a training/nutrition plan, lots of personal training options unfortunately however; the options are not clearly laid out and/or explained. In our phone conversations, it was a challenge to understand Sara as English is not her first language. From our second conversation, I understood that I was meeting with Sara in a professional gym environment to discuss personal training options and decide that day if I wanted to work on a training/nutrition plan with Sara or if I wanted to begin personal training sessions with her. Upon arrival, I was expecting a professional gym setting instead I was directed to Sara's apartment complex and a tiny poorly maintained apartment complex gym full of residents working out. I also anticipated a professional experience working with Sara, however; it was quite the opposite from my first impression meeting Sara. She rushed me through the rain into another building, through a series of dark corridors to a tiny poorly maintained gym. I was told to warm up on two of the only available machines...either the bike or stair master. I had to ask to go to the bathroom. There was no place to leave my stuff or change. When I came back, it was not clearly explained to me what we were doing. Sara briefly asked me about my goals, then launched into her personal training packages. I asked what we were doing today as I had already paid $96. To which she responded, that I had agreed to and signed up for personal training with her. I was shocked! I said no....I had wanted to discuss the options but now from my poor impression of Sara and the facilities I just wanted to get the training/nutrition plan to which she refused. At no point, did Sara apologize for the miscommunication and ask what she could do to resolve the issue. Instead, she blamed me for not understanding the options. She made it very clear that her needs were most important...that she had scheduled her time for this session, how she would not work on a training/nutrition plan bc I had already chosen personal training sessions with her (I had not), how she had already redeemed the voucher, how she would only be paid $10 for this appointment, etc. I stayed 20 min, 15 mins of which Sara argued with me in front of a room full of people. I was so frustrated dealing with Sara because she does not listen, is combative, confrontational, so self-centered, not personable and does not care about a potential client. I was so disappointed I wasted $96. But, I am so glad to have had this experience because I would never sign up for personal training sessions or any other sort of service with someone like Sara. I am also glad I get to let other people know about Sara and the kind of services she offers. read more
