I have been going to ABC Pediatric Dentistry / Dr. Sarah Hulland for over 1 year. I had an appointment made for my son to have some dental work done with nitrous. Their office sends out email and phone reminders to confirm an appointment. I responded to the email reminder as confirmed. I then received a phone call the day before the appointment asking me to confirm or my appointment would be cancelled. Fair enough (and I know this as I've been with them over a year). I called back immediately and left a message confirming my appointment.
The next day we showed up for the appointment only to be told I did not confirm and our space had been given away. I began to explain that I had confirmed but I was cut off and told that they had not received a confirmation from me. End of story, the front desk person was abrupt and rude.
I took my son out of school for the day, arranged care for my baby and drove 30 minutes. Why would I bother doing this knowing their policy on non-confirmed appointments? I sent them a screen shot of receiving their call and returning their call within minutes. So I called them back and didn't leave a message? Come on.
I was incredibly disappointed at how I was treated. The office staff very clearly laid the blame on me, not even conceding there may have been an oversight on their part - which would have made me feel a bit better because it WAS their oversight, but I understand mistakes can happen. I phoned and left a message for the office manager, as well as sending an email with the phone call screen shot attached. I did not receive ANY reply! I should mention that while at the office and with all correspondence, I never became elevated or used bad language.
Besides wasting a morning, being blamed and then ignored made me feel horrible. I will not be returning...ever.
AND I'm not a fan of being told I must help hold my child down while getting a tooth extracted. I'm not a dental professional and I don't think me being there enhanced the experience. This happened at a prior appointment - it was horrible. read more