Review for customer service, questionable hours, and non answered phone calls. I did not receive my…read moreorder, and will not patronize this establishment in the future.
They do not answer the phone, and close early. Placed an online order through what I thought was the restaurant, after calling to place an order via phone and no one answered. The order online went through via DD.
Order confirmation email received at 7:08p on 8/28, for pickup time 7:25 to 7:35p.
I arrived at the restaurant approx 7:11p, the sign read "open", but the door was closed/locked. No activity that showed they were open. Still, I waited a few minutes and tried to call again, no answer. Approx 7:40 I left to get something to eat elsewhere.
The charge was "pending" for several days, so I waited for it to post. I figured they would see the order was not picked up and the charge wouldn't go through. The charge posted on 8/31, they were closed through 9/1.
I called the restaurant on 9/2 @6:45p, no answer. I left the country for vacation the morning of 9/3, returned 9/14 in which they were closed. Contacted the restaurant today (9/16, their first day open for the week) explained the issue and to get help with the refund. They were not helpful and rude "Three weeks ago! You're just now calling... We were open!! We are open on Fridays". I AGAIN explained they may have been open for the day, but at the time I arrived to pick up my order 7:11-7:40p, they were not. Explained again how the charge hadn't posted, and how they weren't open or did not answer the times I tried to call. Explained again I had just returned from vacation 9/14 in which they were closed until today (9/16). I was told to contact DD.
I checked the receipt for more details of who to contact for refund, and the receipt states the order was picked up at 8:48p which is not true. I was long gone, and had already eaten at a different restaurant by this time. I also, don't understand how this could be, when the restaurant closes at 8p...? IF the order was picked up 48m AFTER they're CLOSED, it was not picked up by me. My order was the meatloaf dinner, sides being baked beans and mac and cheese ($21.99), and banana pudding ($8) total order $29.99. I chose to patronize this establishment based off prior reviews, and would have loved to have shared the experience, but I will not patronize this restaurant in the future.
I am currently researching how to contact DD, as I do not have a DD acct, nor do I use DD for any deliveries.