I contacted Mason & Carter a month ago to get a quote on one of my investment properties in…read moreBaltimore. I was working with Dan Pufnock. I submitted all requested information for agent to generate a quote, and I never received the quote. I attempted to follow up with Dan several times via phone and email and he has not responded. Communication is very important when doing business. If the agent was not able to find coverage for the property, the professional thing to do is to communicate that to the customer. Customer service and follow-up is not good which is why I do not recommend this company.

Whatever you do, DO NOT trust the agent Rich Taylor who works for Mason & Carter…read more I asked him to lower my premium this year and not only was he not able to help out, he more than doubled my premium without even notifying me. He then went on to blame SafeCo for increasing their rates because he thinks they're going out of business! Why in the world would you keep your client with an insurance company who you think is going out of business ?!!! This guy is a real scum bag. Beware.

with moving back to the state , I need and wanted a new insurance company. I went to the office in…read moreEdgewater MD , spoke to Jennifer , was very happy with her services . thank you!

Great customer service, super friendly, transparent and will answer any questions you may have!read more

In a world where customer service is seriously lacking I can only say that Jim Myers and his team…read moreat State Farm are AMAZING! They always get back with me and are super helpful at answering any questions I may have. They have always done their best to get me the best rates. I would recommend them to anyone. Keep up the good work!

Horrible service and experience here. I have lived in multiple states and have had multiple agents,…read moreand this by far has been the worst experience I've ever had. When I needed to add my wedding bands to my policy, it wouldn't go through for months. I was only ever notified by mail of the problems and was never reached out to in an attempt to rectify the situation. Then, after we bought a home I tried to cancel my policy. It has taken me MONTHS to cancel a policy for an apartment that we haven't lived in for over a month and it is still not resolved. State Farm does not allow you to cancel the policy via their customer service line so I have been playing back and forth with the agent to try to get this resolved. In the two years I've worked here, I believe I've worked with over four people to help me (new people every few months) and I have only been in contact with Felix once. Please-- do not go here for your insurance needs!

My long time agent retired at the end of last year so I was moved to Mr. Kuteyi's office. To start…read morewith I had called the office during normal business hours several times and always received the voice mail and never a person. When I did leave messages they didn't get returned until after the 3rd voice mail and after 2 weeks. Since I recently had moved and had this experience with this office I figured that I would change agents for one with an office closer to my home. When working through refinancing this year his office was called (because they were the old agent on the homeowners) and no answer however they returned an email saying "we don't insure this property or this person" I have been with State Farm for 25 years and continue to be insured however no longer through this agent. There is no reason that Felix and his associates couldn't have said yes he is insured through State Farm but I'm no longer his agent. Very very un professional. This guy gets a 1star review because I can't leave a no star review. It's based on professionalism, response time and the ability to get a hold of someone.

Susan is my agent she's great she got me a great quote on my renters insurance she answers any…read morequestions and concerns I've had she's amazing Thank u susan

Insured beware, after nearly 30 years of homeowners insurance on at least two properties sometimes…read morethree over that time our first claim has become a nightmare. We were sold replacement cost and believed that meant matching repairs but apparently that is a different rider known as wrap around or something. Now that Donius took over Patterson I would run for the hills before working with this company. The adjuster told us that there should be a declination of wrap around in our file but when requested we were told there is none and they send out letters to communicate such matters. Those letters are formatted as sales brochures in our opinion and did not help anyone understand these nuances. Our very first claim in those 30 years and all we are getting are delays and denials and the adjuster hounding contractors that did come to estimate.

Insured since I was a teen and now all my children are insured through Donius. Christian and Ashley…read moreanswer questions almost immediately and provide the insight we need when we need it! Thank you

Offered a good review of policy with competitive prices Could not match my current policy but…read morewill review again at a later date.

Jim, was very efficient at the start of policy (Aug '25). Then, Jim was able to issue a full…read morecoverage auto policy with a reasonable rate in Maryland. It was with a subsidiary of State Farm, GainsCo auto insurance. Never heard of the company. However, fast forward, when hitting a snag via the online payment portal, it didn't recognize the policy # being inputted in the system. GainsCo customer service may as well be non-existence. All modifications must be completed by the initial insurance representative who began the policy. Due to GainsCo archaic system & poor instructions by customer service, the payment ended-up being late. Maryland insurance compliance do not play. They'll charge approximately $200 for insurance non-compliancy in the state. I was advised by GainsCo agent, prior to making payment, the deadline will be 11/11/25. Insurance canceled on 11/10/25. Jim, the State Farm (GainsCo) agent didn't mitigate circumstances, to waive late fee or reinstatement process. They simply penalized me for not being aware of how to use the archaic online system. If online account numbers isn't entered correctly, it will not populate account payment information. Who knew? This was the first & will be the last payment to experience such awful customer services. When advising Jim of the dissatisfaction received by GainsCo, Jim simply agree with shopping market for another policy, elsewhere. Hence reasons for not completing a google review when starting the policy. Whatever happen to good (not even great) customer & product services. The real satisfaction arrives in the duration of contract (policy). It's difficult to refer anyone to companies who provides convoluted policyholder interactions. Prior to payment, it was requested to sign a "loss of property" form, indicating no damages was done to vehicle due to cancellation. I've paid the late fee, reinstated the policy & presently searching for a more reputable insurance agent & firm. This is not It!!

Great service, I was able to get a much better policy - coverages and rates than Progressive, wish…read moreI would've switched sooner and save hundreds. I was able to take advantage of many discounts with the help of Cindy and all the wonderful staff! They really do look out for you!!