When we bought our home the waste collecting company servicing our Subdivision was wonderful. Actual men who thoughtfully placed the bin in the right place and walked to your garage and very pleasant. Then left Santex over; in the beginning they were like the old company.. Rates stayed the same for previous customers, but really sky rocketed for new residents. They company never!!!!! answers the phone or return messages left. The final straw was when they decided to pick trash with a mechanical truck. Bins left in the middle of the road and not a week passed without at least several broken/destroyed bins. Let's see if our bin get picked up anytime soon. Read reviews. read more

Was previously with Town & Country (eho did a great job for many years). Since Santek has taken over...they have missed my pick up twice. They switched me to a new pick up day today...so I have 10 days of trash. I put it out & here it is 5 PM...they didn't show, office is closed, no after hours #. I left 4 messages today...no response. This place is a joke. Don't do it! read more

Santek is the poorest excuse for trash service they haven't picked up my trash the last three times I call them and they say erve changed drivers and routes but we will get it taken care of BULLSHIT they dont take care of anything I have been on the phone with them every day and it's the same old just a different day you pay for service but all you do is get in over and over read more

I'd give negative stars if I could.This company is incompetent. Robo call on Sunday says trash service changing to Monday. Received post card the next day stating garbage change to Monday. Trash service was already on Mondays and Thursdays with recycling on Thursday. Called and they told me recycling was changed to Monday. Recycling did not get picked up. Another call. This time I was told it was changed to Wednesday but they would send a truck out on Thursday. Nope! Didn't happen. I'd call this company's management a "dumpster fire". On more than one occasion, we've observed them putting recycles in regular trash truck. They told me they were changing recycle to Wednesday to prevent their trash truck drivers from putting the recycles in with regular trash. How bizarre is that? Small blue recycle bins don't look anything like the trash containers! Changing to Heritage Trash! read more

We were customers of Town & Country and remained customers when they were bought out by Santek. I cannot wait to find a replacement company. Santek is the most unreliable and unprofessional company I have ever had the displeasure of working with. They are completely inconsistent with their collection. Lately, they will go 7-11 days without servicing our neighborhood. We pay for pickup twice a week, yet we never know when they'll actually show up. Unless you enjoy paying for a service you never get, do yourself a favor and find another waste services company. Santek is awful!!! read more

Have called numerous times and can't seem to get a human to answer the phone to cancel service. No cancel option on website. I haven't been using them for a month now, but they sent me a bill anyways. read more

Just like every other reviewer has said, I was with Town snd Country and was switched to Santek and just like the others have said Santek is horrible. They miss pickups all the time, they change your trash day at the last minute and I've been trying to reach them via phone and email for days with no answer. This is my second week of no trash pickup yet they make sure that you pay and keep your end of the agreement! read more

Never do business with this company or I promise you that you will regret it. I had to make 7 phone calls, a call to their corporate headquarters, and an email in order to be able to cancel my service. Phone calls often go to a voicemail box that is not returned. Corporate took a message and also did not return my phone call. They have by far the worst customer service with nasty demeaning attitudes. The company can not even do the trash service part right. They often fail to show up and pick up your trash. They also come on wrong days that you are scheduled for. Please head the warning and run from this company read more

Bunch of inconsiderate people. My garbage just changed to their company a couple months ago, from the great and wonderful Town & Country. That's fine. I have a couple medium sized garbage cans, and they were taking my trash. Cool. One day, I got a note on my trash can that they wanted me to have a Big large trash can.. fine. I bought one. Had to find a vehicle big enough to haul it and everything, but i did it. A week later, they drop off a Santek Trash Can and placed it next to the one I bought. My aunt in the same neighborhood also had them do this. Cool. Now I got 2 big trash cans. Well... ever since then.. over a week.. and they only pickup the trash from the Santek trash can. When I have trash in the other one too! Like, they couldn't warn me? Saying, "sorry the policy changed, please refrain from putting trash in any other trash cans from now on" would've been appreciated. No, they're not that professional. They leave my trash to rot in the Summer heat, while it gets maggots all over it. So I called and finally canceled my service, after not being able to get ahold of them for over a week. I was so mad, i threw all the magot nasty smelling trash into theirs. If I have to deal with the maggots, you will too. Seriously no wonder why they have bad reviews. My aunt will also be changing her service read more

I have been trying to call them for two days to stop service. After about eight phone calls in two days nobody has answered the phone yet.

SANTEK bought out Town and Country who had been our trash service provider for many years. first couple of Months OK then service went to HELL in a handbasket. all of a sudden they didn't pick up My trash called them and they came out in a day or two and got it. next week skipped again called them and they said they would make sure it was on drivers route list. skipped again called them and they said I would haft to have one of their containers they would not pick up bags, boxes are other containers. they came out next day and picked up trash and left trash in one can. They brought out a new 95 gal Santek container a few days later. next week they skipped Me again even though I had their new shiny container with their name all over it. called them they came out two days later and got it. My contract is up end of January and I am jumping SHIP and switching to a company that will pick up My cans, Bags and boxes and is cheaper. Residential Recycling of Texas. You had Your Chance Santek and You BLEW it. their not quiet as bad as western Waste but real close. read more

Like many others I was with Town and Country. I enjoyed my visits with Rita and her office staff. Cannot say how disappointed I've been with this change. I was told for several weeks they'd repair the dumpster then after 4 weeks waiting they said they'd just replace. Two additional weeks waiting and still nothing. Phone calls went unanswered. So I decided to switch services the end of my paid quarter. Called and wrote June 28 that after 14 yr I was going with WCA and the new dumpster would be delivered. They could pick up theirs at earliest convenience. There have been multiple "Report a problem" request sent as well as phone calls to several numbers. They said unless I can prove with a sent email then I would have to pay ... but she did admit they were way behind on reports, emails, & voice mails. But it couldn't have been any error on their part. The Report button is set so that the note is sent without me seeing an email address which means it didn't save on my end. Bad customer service all the way around. And all they had to do was say... sorry to loose you and we will be by soon Instead I get to pay for their inability to keep up with call center and Report a Problem mails. You need to look at things when customers of 14 years get frustrated enough to leave. read more

Dishonest company!! Good luck cancelling and getting your money back. It has been over 90 days since I cancelled and nothing. They won't help you or give a straight answer. We cancelled because the service was horrible. They would forget to pickup our garbage. When they would finally pick it up, they would throw our cans and broke one of them. Definitely do not recommend them at all!!!! read more

THIS COMPANY HAS NO ETHICS AND IS ABSURD IN HOW THEY CONDUCT BUSINESS!!! I called Santek Trash for new service at my new home on June 11th. I PAID in full for service starting June 15th. today June 21st I have no TRASH pickup and NO TRASH CAN to get TRASH pick up. Keep in mind I have PAID IN ADVANCE as required for NO SERVICE!!! I call the office at 281-689-5020 to only be told every day Joshua is bring out my can. Well I bet you can guess Joshua never brings the can. I call EVERYDAY and ask for Delores who tells me everyday my can is on the schedule to be delivered. Everyday no can!! I called the corporate office to be told there is NOTONE person who can speak to me about taking MONEY from my bank account and NOT PROVIDING A SERVICE. They will have to take my name and number and have someone call me back. Well I can assure you NO ONE is going to call. This company should be ashamed of how they rip off the public they are a DISGRACE and has NO CUSTOMER SERIVCE OR ETHICS. read more

Don't use this company for Trash Service. Sorry service, terrible office service and good luck on getting your refund from Santek.

Santek is committing FRAUD on prior customers who cancelled services with them. Santek in January 2020 bought the company that used to do our garbage collection. Santek raised the prices, didn't show up half the time, customer service reps are rude on the phone and could care less about customers. So I cancelled their services at the end of March 2020. I'm continuing to get a bill for April-June of 2020 when we had a different garbage collection provider start April 1st, 2020. So AGAIN I called Santek to ask what the problem is and why they keep sending me a bill for services NEVER provided to me. AGAIN I'm told the account was never closed out (thats NOT true, it's been "closed out" every time I call them about this ridiculous bill for no services) and I was told "What you do with that bill you owe is up to you". Are you kidding me!!??? A business CANNOT charge you for services they NEVER provided. There was NO contract ever signed with Santek and what they are doing is FRAUD!!! I will follow thru on this fraudulent problem, but I will NEVER pay for services never provided. read more

So I've been with Santek 8 months. Three times they have failed to pick up my trash. It takes minimum 30 minutes for them to answer. Sometimes I've waited 30 minutes only to be hung up on. When you call to make a payment by phone, they write down your info and tell you they're going to give it to the girl who processes the credit card payments. Isn't this like against the law? I used to work for two electric companies and we weren't allowed to write anything down nor repeat the credit card numbers back to the customer in order to protect their info. Also they won't pick up big trash even if it's not really big. Worse company I've ever been with. I hear great things about Town and Country though. read more

Santek - No joke, still on hold. - Utilities Near Me - Cleveland, Texas

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This is the worst company. We showed up at our new house on August 1. We put out the garbage can just like all of the neighbors. The company took the garbage and the whole can. We called this lame company and paid for a new garbage can. That was 11 days ago. We spoke with Laurie at the SANTEK office and she told us on August 11, 2020 that they would make a special pick up at our house on August 12, 2020 at 7am. We hauled 12 bags of garbage (just moved) to the street in black plastic sealed bags as directed. The bags are still there. NO ONE WILL ANSWER THE DAMN PHONE and now the raccoons are having a field day and I am sure our new neighbors love that we ave a pile of garbage sitting on the street, Welcome to TEXAS. read more

Zero Stars. I was with Town & Country. A few months back Santek took over. Pick up is 2 times a week but most of the time Santek came once a week. Then one day left a trash can but refused to take the over flow of trash they created by missing pick ups and not taking what was already by the road. Also have a couple of vidoes of them throwing full cans in the ditch and driveway. Thank you Santek read more

We too have the same problems and then some. We canceled our service in May and went with Heritage Waste Solutions (formally Town and Country), www.iloveheritagewastesoloutions.com. They continue to pick up and we continue to be billed, even after numerous calls to complain. Naturally no return call. My husband called HQ and talked with a representative, but nothing was done. Now we are paying for two garbage services. Rumor has it that Santek has been bought by Republic Waste. As of today, I am sending a certified letter receipt return to both the local office and HQ. read more

We were previous customers to Town and Country. We loved their service. When Santek took over, our service and customer service, were terrible. They didnt pick up on regular day, i called as i thought maybe i missed my bill, no, still had month and a half left. They changed the pickup day. Ok. The following week, with all the previous weeks trash and this one, they only took one trash can, nothing else. I called to find out why, answering machine during business hours. Unbelieveable. Horrible service. read more

Not good service!! Corporate owned & not dependable!! Trash sitting out for 3 days now! No apologies & hesitating to give out names!! No customer service skills!! Yano, De, & Crystal couldn't care less. Lots of excuses no solution! read more

I'm in eastern conroe near Cut and Shoot and our options for garbage service are limited. We have used Santek since they arrived in our area. When our servrice first began there were issues with where i needed to place my cans since I am at the dead end of a road where overhead power lines cross. The regional manager actually took the time to drive over to help remedy the problem. That's service at it's best. Although there are times they have missed our pick up day I have to say that everytime I have contacted them they have always made a special trip out to our street. I just requested this again today. Trash was picked up. It almost appears that the drivers do not tell the office about missing the street which is pretty isolated. Once the office finds out they are prompt to respond. I was used to the clockwork service of Houston with WM before moving here, but all in all I think Santek does a good job. read more

IF I could give this company negative stars I would. Horrible. Smashed my mailbox, throw trash bags in my ditch, don't always pick up the trash. Leave horrible notes on my trash can. Leave my trash can in the middle of my driveway so that I can't pull in off of the highway. The worst customer service and work quality I have ever seen! read more

Absolutely horrible company. We canceled their services before the end of our prepaid service period. We continue to get harassing phone calls from them, they are now threatening to turn over a bill to credit and collection services. We have called them repeatedly, we have sent them emails, and we have sent them hard copy cancelation notification via USPS. They have provided us no service in the period they are billing for. It is nearly impossible to reach a real human being on any of their very few phone numbers. read more

Terrible customer service and canned responses to pick-up issues. Problems don't get resolved, callbacks don't happen, courtesy pick-ups don't happen and the customer service agents are well versed is insulating the supervisors and regional managers from being involved. This review is for the Conroe, Texas region. I will make it my project to have the entire neighborhood change service to another provider. read more

This is a horrible company. They say they cancel your service but nothing gets done and no refund. I was promised a refund in 6-8 weeks. Then it was 90 days. Now, they don't respond.I have called the local number and the corporate number for help but no one responds. DO NOT USE THIS COMPANY EVER! You will be sorry! I have also filed a very negative review with the BBB. I suggest you also file a negative review the BBB. People need to know how bad this company is. read more

DO NOT, I REPEAT, DO NOT SIGN UP WITH THESE LOSERS!!!! Worst trash service EVER!!! We got stuck with them when they bought out Riverside Waste and have hated their service from the very beginning! We are supposed to be billed every 3 months and they bill us every month. We pay and they don't pick up our trash. I call and cant seem to talk to anybody. They are the worst company to deal with and I HIGHLY RECOMMEND USING A DIFFERENT COMPANY!!!!!! read more

Great service. A little slow at the beginning but once established they are doing a wonderful job. Thanks

I received notices days of pick changing to Tuesday and Friday hello thats my normal days i have tried to call and always on hold left msg everyday and no call back no garbage pickup this week i pay every 6 months they got my money but not getting service read more

ABSOLUTELY the worst excuse for a refuse service!!! They are as bad as Waste Management and I didn't think anyone could be worse than them!!!!!!!!! read more

This incompetent company (SANTEK) absorbed the small trash service that we were very satisfied with. After multiple missed trash pick-ups I attempted to call and cancel our trash service with them, but no one answers the phone or returns your call after a message is left. Now this Rip-Off company keeps sending us bills that are increasing even though we had cancelled their service by voice mail more than once. WARNING, WARNING, WARNING, Stay Away From This Company! read more

I have had trash collection services over the last 40 years from various companies. Santek took over a local company almost two years ago and the service is the worst that I have ever experienced. They continue to skip pick-ups even when you have called numerous times. After you complain the service is ok for a few weeks after which it goes downhill again. read more