This is perhaps the worst bank I have ever had the misfortune to deal with and this must be their worst branch too! It all started when I tried to apply for a credit card from there earlier this year. You would think this would be a simple process but not for the staff here. There was no one at the 'Welcome Desk' (a situation I soon found out occurred frequently) so I approached staff at the cashiers. After some wait they produced a very badly photocopied credit application that I could hardly read. After much guess work I filled out the form and gave them my 2 forms of ID. They said they only needed one so just photocopied my drivers licence. To cut a long story short it took a further 3 months and a further 2 application forms before I finally got a credit card with the reasons of delay being a incorrectly filled out application form (what did they expect when I couldn't read the questions it asked), only one form of ID being provided and a lack of staff at the branch.
In conclusion I would advise anyone from using this branch or Abbey bank at all to be honest. They clearly have staffing issues here as whenever I pass the branch the only staff I see are the cashiers along with a massive queue of customers waiting to see them. Not what I expect from one of the big banks on the High Street. read more
The bank was very not the ebst place place for your money.From my experience,the service was very poor quality and they always need lots of information from you.When you have some problems,you went there,they often say it would be resolved very soon,but you just wait,even after several days,they won't contact with you.All other banks were better somehow. read more