When I arrived at TD Bank on 26 March to get cash to tip my hairstylist across the street the…read moreemployees were congregated behind the counter. The young man asked me if I needed assistance. I said yes he asked me what I wanted. that's when I told him I would like to speak with somebody at the desk about my accounts. A woman named Deborah told me to follow her. She asked me for my identification and bank cards. I put them on her desk and she had a stank attitude with me for no reason because of all of the fees that TD Bank charged on my account, I wanted to take my cash Out of my account and requested that she refund me the $70 that was taken out of my account illegally. She said no so I asked to speak to the manager. She stated she was the manager. Since she had a horrible attitude and was very rude. I told her that I just would like to withdraw my cash from my accounts, and that I would go to another branch Where I have received excellent customer service in the past. She told me to go to the teller to withdraw my funds. The teller began giving me my money when she stated that at least her accounts weren't overdrawn. She tried to humiliate and embarrass me, not knowing about my recent Emergency health crisis causing me to not be able to work. So when I called her nasty, she asked what did I say? I told her you heard me. I reminded her that she was at work and I was unable to work for the past three weeks, I felt humiliated and disrespected in public around other customers, and felt that there was no need for her to make such a snide comment not knowing my situation. I felt that my right to privacy was violated and when I contacted the bank today, they told me that she had closed my accounts after I specifically requested them left open so that I could retrieve the stolen funds at an alternate branch. If you have money at this bank, I suggest you take it outand deposit it in the bank that deserves your business because they do not. They don't respect their customers and they don't respect our right to privacy.

America's Most Inconvenient Bank. Tried to make a deposit at 1:00 on a Wednesday and no one was at…read morethe drive-thru window. Kept pushing the call teller button but no response. Drove around and went inside and there was one teller with a line of six people. Waited five minutes and she was still working on the first customer. There were at least two other workers in the bank that were just sitting at their desks. Since I had frozen groceries, I left and went home. When I got home, I called to complain and the phone rang 20 times with no answer before I finally gave up. I went back Friday and there were no cars in line at the drive-thru and it still took me ten minutes to deposit three checks into my business account. The teller was not the least bit apologetic and just said they were short staffed. I will be closing out my account and moving to a more convenient bank

I mean it's a bank lol.. it's well kept. The people are nice here, always willing to help. I've…read morenever had to wait incredibly long to be helped but when it does take a bit I end up sitting in the airing area which has comfortable chairs and a Keurig Incase I need an energy boost. There is plenty of parking as it is in a shopping center. The Drive-In ATM is never busy if you're just looking to deposit or withdraw money without getting out your car head through there (especially for those who have difficulties getting in and out of cars or those with children in car seats). I'm gonna keep coming here as long as I work in the area, no real big complaint because like I said .. it's a bank lol

Opening June 10th!!…read more It's located in the St. David's shopping center parking lot. Has drive thru ATMs and its own branch. It's such a great location. I wish my bank had this location...

Great staff. I appreciated their help opening my accounts. I had a few issues at my last bank and…read moreeveryone was so welcoming and helpful

I love the location. It's so convenient and there is always enough parking. The drive thru ATM is…read moregreat too. In past experiences, I haven't found the staff to be very helpful or knowledgeable, but they are friendly enough. Also, the building is old and needs renovations. I think the location really helps though because its directly across from the shopping center and a bunch of restaurants on Lancaster avenue.

Great staff and service. I just moved into the area, they were all very warm and welcoming!read more

Love this branch and all the ladie here are very help Fran,Laurie and Joann thanks for your helpread more

I stopped by this Citizens at the suggestion of another customer after receiving a fraud alert last…read morenight. The wait time for Citizens' phone support has been over 60 minutes all day. So I figured I'd try my luck here as I'd heard they do card replacements on site. I arrived at about 4:30pm on a Wednesday, assuming they were likely open until 5. I discovered pretty quickly that they actually closed at 4. Well, I felt pretty silly. Was it a big deal that they were closed? No. Was I frustrated that they were closed? Yeah, after all, I'd have certainly taken care of this over the phone if I'd been able to get through. Was I kicking myself for not checking their hours? Of course. So I'm walking back to my car, silently fuming, as a young woman with a Citizens name tag on walks past me toward the building. "We're closed!" she exclaimed gleefully. "Yes, apparently." I said back to her. "Going home to our families." she said back, with a needlessly condescending and self-satisfied tone, to which I simply replied "Enjoy." Like, was any of that necessary? I was already walking back to my car, having found out they were closed. Like, it costs absolutely nothing to just not be a jerk, and yet this woman felt the need to do so. As a person who works in customer service, I get it, at the end of the day, I wanna go home too. But purposefully seeking out an excuse to be rude is just something else. Y'all really need to re-evaluate your work culture if this is the kind of mean-spiritedness it's producing.

I have been patronizing the Wynnewood Branch, 19b-0068 for some time now. My Mom started…read morepatronizing this branch long before me. This Citizens bank has recently undergone renovations. It looks magnificent inside the branch now. This branch has expanded recently. The individual offices are larger. Also the teller stations are people friendly. No more standing on either side. There is an ATM inside the branch where individuals can conduct their transactions after hours for example. Also there is a drive-up window there. The hours there are Monday-Wednesday, 9AM-5PM, Thursday, 9AM-6 PM, Friday, 9AM-6PM, Saturday, 9AM-2PM and on Sunday, the bank is closed. The drive through hours are the same as the regular teller hours. This branch has a parking lot, however many people patronizing other businesses park here. There is a Starbucks nearby and many people park in the Citizens lot instead of parking in the Starbucks lot, because there are other businesses in the shopping center that people patronize such as Republic Bank. The Branch Manager, Mr. Glenn moniters the parking lot to make sure that the people there are Citizens Bank customers. There used to be an ATM outside the branch, but it was taken down when the renovations started. There are also safe deposit boxes available at this branch. The employees: Anton Gobin/Universal Banker, Kathryn Adler, Senior Teller and Erick R. Glenn are magnificent at their individual positions. My family and I are always greeted with a smile and friendly conversation when we arrive. The area of Wynnewood has many well-known businesses across the street as well. There is a Giant, GameStop, Wells Fargo, DSW Warehouse plus other companies. Check out the area - it is well maintained. Good night Yelp Family!!!!

Worst service ever! Called this branch to make an appointment to pay off my mortgage. I have been…read moreon the phone for 20 minutes without success. One person I spoke to said that there were no Wells Fargo Banks close to my home, when there are multiple banks within a 5 mile radius. I finally told her to stop repeating that since it was not true. So, let me get this right, I want to pay them money and I can't get an appointment?

I love the people at this bank. Sunita is THE reason that I switched to this bank. She is soooooo…read morenice and she always helps me. Also, every single teller in the bank remembers my name. It's so sweet!!

It's kind of difficult to get out of the driveway when there is traffic, but this location is…read morepretty good. It's a gorgeous bank, completely renovated years back. There's ample parking and a drive thru ATM. I still can't believe that I have to pay a fee to use a teller at my own bank! Crazy.... Plus, Bank of America ATMs drive me crazy! Why are the buttons so difficult to press?!

Was given an incomplete accounting of funds due to me. They recognized their error, but it cost me…read moretime and confidence in this bank's accuracy and trustworthiness. Double-check their work and avoid if you aren't on your toes.

Chase bank has been horrendous to deal with. I have had an account in good standing for 5 years…read more They marked a check from the US treasury as fraud. They then locked all of my accounts and I've been without funds for 3 weeks. The bank branches can't help me. Corporate was completely unhelpful about a legitimate check! Don't bank with Chase ever. Trust me, I wish I hadn't.

Great location and Jerome was very helpful and friendly. Highly recommend this location. Citizens…read morebank is a great bank !

Not a great experience. We tried out Citizens as a local bank, but haven't had good customer…read moreservice. When we tried to close out our account, we waited on hold, and there were some hoops to jump through. We had to come into a local branch, and when we got there they had to call online banking and sit on hold too! So now we sat on hold, while sitting in the local branch. :/ It wasn't the branches fault, they seemed nice and helped us occupy our kids. Just seems like a broken system that makes it difficult and annoying for us the customer.